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AmazonReviews 11,116

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,736
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

India
5 reviews
8 helpful votes
Follow Kevin D.
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Good place to have an excellent shopping experience. Their services are very useful compared to other services. Fast and tension free service from their side making them number. 1 in the industry.

Date of experience: October 9, 2010
California
2 reviews
3 helpful votes
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Doesn't get any better than Amazon. The best part is that you can be very confident about shopping with them.

Date of experience: October 8, 2010
Florida
1 review
1 helpful vote
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Always a good shopping experience. I choose to look here first because the service is like no other. The orders always arrive sooner than expected and I am feel secure knowing that I can track the packages. This is what you look for in an online store.

Date of experience: October 6, 2010
Florida
4 reviews
10 helpful votes
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Always check here first
September 30, 2010

Always check here first. The best deals can be found here. If you're ordering from a seller the shipping can be a little slow but I've been an Amazon shopper for year and have never had a problem. They continue to be the best in my mind.

Date of experience: September 30, 2010
NL
1 review
1 helpful vote
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I have used Amazon for years - and I have no major complaints. It's an OK site and usually the prices are very competative. Nothing is perfect but Amazon is near enough for me. I've been using it for long enough to know that any complaints I read are - presumably - few and far between - otherwise, given the amount I buy, I would have experienced at least some problems by now. The review system - maybe started by Amazon? - seems to concentrate seller's minds and also gives buyers a pretty accurate insight into a product's worth - providing you are sophisticated enough to detect false or misleading posts.
But I'm also confused now. I went to this review posting to check my preconceptions that Amazon would have rave reviews and I have seen a few damning ones. So am I right to be turned off by a few damning reviews I've just read about Buyaparcel.com? Now I don't know what to do about them...

Date of experience: September 17, 2010
GB
2 reviews
1 helpful vote
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Never had a real problem
September 17, 2010

Never had a real problem - few late deliveries, but pretty good in honesty!

Date of experience: September 17, 2010
California
3 reviews
7 helpful votes
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The site has great prices and the service has been great. I had to return one item and it was free and painless. I strongly recommend the site.

Date of experience: September 16, 2010
Virginia
2 reviews
3 helpful votes
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I love Amazon.com!
September 15, 2010

I love Amazon.com! Everything i get is amazing quality and comes so fast! I will continue to shop here!

Date of experience: September 15, 2010
Georgia
2 reviews
3 helpful votes
Follow Carol W.
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I have been with Amazon.com for over 10 years and have never had a negative experience. There are a lot of other online stores that can't make that claim. There have only been two times that I have had to contact customer service - and BOTH times my situation was handled quickly and fairly. After my horrid experience with bidcactus.com - Amazon seems like a dream: 0)

Date of experience: September 13, 2010
Wisconsin
2 reviews
5 helpful votes
Follow Gremy S.
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What I love about this site is that the books that I have bought have been at a great price. Also the book sellers are REQUIRED to accept returns and issue REFUNDS. Amazon realizes that something bought off the internet can be vastly different in person and gladly accepts returns.

Date of experience: September 12, 2010
Canada
2 reviews
2 helpful votes
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One click shopping what more can you ask for! Purchased all my Christmast gifts last year from Amazon and i will be doing the same this year. LOVE AMAZON!

Date of experience: September 11, 2010
GB
2 reviews
1 helpful vote
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I have had Amazon for at least several months but was a bit disappointed this time. I ordered an item worth £45 and a fashion book worth £7. I was offered a one-off free next day delivery for the book as a trial of some promotion and ended up paying about £2 more for the book and £11 for the 45 item. Just becarefull always even for a good trusted site.

Date of experience: September 11, 2010
Tennessee
3 reviews
5 helpful votes
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Great deals on books
September 5, 2010

Great deals on books. Haven't bought much else. No problems on my end. They provide what they say they will if you pay them what you say you will. That is how it is supposed to work!

Date of experience: September 5, 2010
Pennsylvania
3 reviews
12 helpful votes
Follow Merle L.
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Amazon has it or you don't need it. They ship fast. Offer good products at good prices ship, packed well and are reliable and have kept me totally satisfied for several years.

Date of experience: August 31, 2010
New York
6 reviews
16 helpful votes
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They are really good
August 26, 2010

They are really good. I like the way they ship and make it easy for you. The site is getting quite cumbersome lately. It's like they are over doing it a bit.

Date of experience: August 26, 2010
Arkansas
1 review
1 helpful vote
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Amazon.com is one of the best sites I have ever dealt with. I joined the amazon prime membership that gives you among other things free 2 day shipping and over night shipping for about 3 dollars more. Today I found their student program that allows you to signup via your school email and gives you a free year of amazon prime, while I was looking for a link or help to ask if I could combine my two accounts or cancel my old prime accout, I notced an email that was from amazon stateing they had already done this and ontop of that they refunded me for the remainder of the year on my original prime account wich is 79 a year well worth it if you buy a lot for the shipping benifits alone. The refund for fo 76 dollars. Combined with their great products and stuff like this amazon is one of the greates sites on the web today. I just want you to know that i am not getting any compinsation for this review.

Date of experience: August 23, 2010
North Carolina
13 reviews
88 helpful votes
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Amazon is a website for the masses. It allows for people to buy just about anything and everything. I have used the site to purchase numerous items and have yet to be disappointed. The website itself is simple enough for the most unintelligent person to navigate it. While offering a broad range of offerings to the table. Amazon in my eyes outshines any other site that rivals it because of it's ability to help people sell their stuff in stores within amazon. The checkout process is quick and painless and the shipping process is above average for a website of it's size with super saver shipping to allow for the customer to save on shipping. The one thing I like the most is the ability to buy used over new stuff to save money and if the item is not what you wanted you can return it with out hassle. I give Amazon 4 stars for being one of the leading websites for the shopper in all of us.

Date of experience: August 18, 2010
Texas
18 reviews
62 helpful votes
Follow Joel H.
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Amazon.com can be a great place to shop for a wide variety of products. Their inventory is rooted from a vast number of suppliers and probably more often than not you're actually dealing with them more-so with amazon being a middle-man.

At least, it seems that way to me.

And so, Amazon.com can be a great place to buy things -- even toys. However, the prices for such items can be a bit on the high-end depending on the product. Prices can vary from "new" or even "used".

Where toys are concerned, the prices can be ludicrous depending on when it was issued. Toys that were issued yester-year may be on the limited-side and will have their prices inflated.

Sometimes you can surf through the various vendors that a particular product is catered from, sifting through their prices. Something to be mindful of is that one vendor may appear to be cheaper, but their shipping is higher.

Like ebay, you want to check on the feedback of the seller. Believe of not, even they can disappoint at times. It's rare, but I've had it happen. Sometimes similar looking products can be mixed up and that whole bag. It's not something to be worried about, but aware of what you're prodding at.

So, if you're wishing to acquire that particular item or get a price feel for something, amazon.com can be a good place to scope out along with your other web surfing 'ventures.

Date of experience: August 17, 2010
1 review
2 helpful votes
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I know unlocked phones are somewhat of a debatable subject but lets just say I really needed one for work and for a few projects. I tried 2 sites before I found this one and both turned out to be garbage I could not get to work. Got an unlocked blackberry from this store and it works like a charm. I think if you needed just a regular phone you could just buy from a local store but this place sells the phones unlocked as they were meant to be.

Date of experience: August 16, 2010
TW
30 reviews
235 helpful votes
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I have probably order over 50 times from amazon in the last 10 years and have never had any problems with any orders. Never been shipped any wrong items (once was shipped the same item twice for a single order which customer service told me not to worry about it) and orders always arrive in a timely fashion. Don't be scared about the delivery time frame for items with their super saver free shipping option -- it usually arrives before they say. Only opt for the overnight / 2nd day shipping options if you absolutely need to have the item in hand by a certain date.

Be aware that if you buy items from amazon stores / sellers, those items won't qualify for free shipping, although the shipping is usually quite reasonable. With amazon sellers, the items can come a little slower, so if possible I usually opt to get items from amazon themselves.

Date of experience: July 30, 2010