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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,626
shipping
1,620
returns
1,421
quality
1,538

We monitor reviews for authenticity

France
2 reviews
5 helpful votes
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I love amazon!
February 1, 2012

I love amazon! I always find what I need and usually at a pretty good price. I also like that I usually receive my orders quick and on time, but I guess that depends on the sender. Still love them anyway!

Date of experience: February 1, 2012
North Carolina
4 reviews
5 helpful votes
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We love to shop at this website. The reviews, fast shipment, and no problems with orders that go missing or if we needed to return the items for a full refund.
Been using this website for over 3 years now and love everything about it!

This is one of rare websites you can really trust!

Date of experience: January 27, 2012
Colorado
11 reviews
17 helpful votes
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I did most of my holiday shopping on Amazon since I don't live anywhere close to my family. All the gifts were gift wrapped and delivered directly to their door and I didn't have to worry about a thing.

I also love my Kindle, so I'm a frequent shopper. Whether accessories or e-books, I can always find exactly what I need, and I trust the reviews, so I know exactly what to expect when I receive it.

The only problem I've had with Amazon was taken care of immediately - they refunded my money for the defective item within a few days. Highly recommend - I really appreciate their customer service.

Date of experience: January 19, 2012
Tennessee
3 reviews
5 helpful votes
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I am a big reader as well as a jeweler and crafts person. I have never been disappointed with Amazon in all the years I've used the site. I love the book reviews and also the ability to look in some of the pages of books. That second feature has saved me a lot of money. I also love the previews on recorded music.

I also love the secondary sellers. It's just a great thing all around.

Date of experience: January 19, 2012
Ohio
5 reviews
15 helpful votes
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The number of products is incredible. Amazon Prime is a weird thing -- it makes you shop on Amazon more often, and I think they jack the prices up a little bit or at least have some minimum or something, but it sure is great to not worry about shipping fees anymore. What would make Amazon great is if they had some way to search for products like Newegg does. Amazon's product descriptions are absolutely horrible. You get little more than the model number. I always have to go search for the specs on other sites. It's really pathetic. I would use Amazon for everything if they fixed this, otherwise I'll pay Newegg the extra money to be able to find what I'm looking for.

Date of experience: January 19, 2012
Vermont
3 reviews
0 helpful votes
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Easy site to use...
January 19, 2012

Easy site to use... but always be on the lookout for the free shipping.

Date of experience: January 19, 2012
GB
9 reviews
12 helpful votes
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Great
January 13, 2012

Great. They have anything you could ever want and most at decent prices. I like looking at the product reviews, too, even if i'm not going to buy it from their site.

Date of experience: January 13, 2012
New York
4 reviews
3 helpful votes
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Where you should be buying everything! Best prices and quicker deliveries! Buy everything here!

Date of experience: January 8, 2012
Illinois
11 reviews
21 helpful votes
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Great service every time i shop there. Products are always for a good price and the quality is always quarenteed

Date of experience: January 8, 2012
Missouri
3 reviews
5 helpful votes
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I order from amazon quit a lot. However, I have noticed several products do not have detailed descriptions or reviews. This makes it very hard to buy products. Also, if you have problems with a product that is not sold by amazon, amazon does not own up to any problems, malfunctions, or returns. This is something you do at your own risk, which I learned the hard way. I would say its okay to buy from, just make sure you do your research.

Date of experience: January 7, 2012
Gabby P.
California
23 reviews
56 helpful votes
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Amazon.com is a website that sells a wide variety of items. I have been shopping on this site for about 10 years and have always received everything on time and in good condition. I have also downloaded music and games. The prices are reasonable and the customer service is o.k. (I've only had to use it once and that was years ago so it may have improved since then). I definitely recommend this site.

Date of experience: January 6, 2012
New York
21 reviews
60 helpful votes
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I love Amazon
January 6, 2012

I love Amazon. It's usually the first site I check when I need to buy something. I am a prime member and I love the free 2-day shipping. That might be the only reason I shop from them so much. I hate waiting to get stuff in the mail even if it's just laundry detergent! I buy almost everything I need on Amazon: clothes, kitchen stuff, books, and even toilet tissue.

The one suggestion I have to make is that you really have to read the reviews thoroughly. Don't just go by the number of stars that a product has. I find that many users will give a bad rating just because it wasn't shipped on time or it arrived damaged which has nothing to do with the product itself.

Date of experience: January 6, 2012
Pennsylvania
4 reviews
2 helpful votes
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I've made many purchases from Amazon and have been overall happy with my purchases. The price tends to be lower than anywhere else, and because I am a student I get free Prime shipping. However, I learned recently that the restocking fees for returned merchandise are exhorbant. I bought a video game for my husband for Christmas, but he already had it, so I returned the game UNOPENED and with correct postage but only received a refund for half of what I had paid for the game! When I called to find out why I was told they charged me a restocking fee. So I will continue to shop here, but only for things I absolutely know I would never need to return!

Date of experience: January 6, 2012
New York
121 reviews
357 helpful votes
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They have everything! Amazon customer service is a part time job for you if you have a problem, but it could be worth the effort for hard to get items. Amazon has been a great shopping resource for me but I only purchase NEW items and double check everything before placing the order. I had to give them another star because they really try to give the best in customer service! You really need to research your product and who is fulfilling the order before you buy! AMAZON DONT CHANGE ANYMORE! KEEP THE GREAT RETURN POLICY AND YOU WILL KEEP CLIENTS!

Date of experience: January 3, 2012
Arkansas
3 reviews
8 helpful votes
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I think Amazon.com is a unique and nifty way to shop. Although I don't buy a lot on Amazon.com for myself, I find it a great way to find gifts, or things that are hard to find in stores. I first started using the Amazon.com as a way to find used books (I would try to buy as new as possible, if you choose to go this route). I then found it as a great way to buy gifts for my boyfriend, since they have a wide range of camping supplies. When it started to get more well known, my aunt began getting us gift certificates to Amazon.com for Christmas. Although it's hard to find updated clothing, I still find lots of cute shoes, electronics, books, and camping gear for myself. They also have pretty quick delivery. I would just be sure to research the item, where it is comming from, and check all reviews before purchasing.

Date of experience: January 2, 2012
Massachusetts
2 reviews
3 helpful votes
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I have ordered at least 50 items from Amazon in the last two years, and I couldn't be happier. Items usually ship and arrive faster than I anticipated, and I have yet to receive anything that was in bad shape. Love them!

Date of experience: December 31, 2011
New Hampshire
3 reviews
4 helpful votes
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Best retailer on the web
December 31, 2011

Best retailer on the web - IMHO
I buy almost everything from Amazon. I certainly check all prices against their site.
I buy all my MP3s from them. I get a catalog of all my purcheses and if a previous purchase needs to be downloaded again it is simple to ask for a link to get it again.
I have had only 2 issues over the past several years and they handled it promptly and professionally. This is the reason I buy from Amazon. They rock!

Date of experience: December 31, 2011
Pennsylvania
4 reviews
5 helpful votes
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GOld prices and shipping always happens in the specified time

Date of experience: December 28, 2011
North Dakota
4 reviews
3 helpful votes
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I LOVE Amazon and shop through them all the time. I have bought many items through them. At least over 50 times. They are one of the few websites that I trust and that I will shop from. I never had a complaint with them. I did have to get my money back one time but thanks to Amazon they told me everything I needed to do since I never got my items through one of the sellers. I recommend Amazon to everyone I know. Thanks Amazon for an awesome site!

Date of experience: December 28, 2011
Oregon
4 reviews
6 helpful votes
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There is no reason i do not recommend this site to you.

Date of experience: December 28, 2011