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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon is great! I have bought thousands of $$$ worth of stuff from them. Not one time have I ever been upset with Customer Service! I try to shop there as much as possible!
Endless offers free shipping and returns, which is an awesome feature for online shoe shopping. They also have a great selection and a nice website with photos from many different angles. Their prices are usually higher than competitors', but that's part of the deal when you're getting free next-day shipping. I've had only good experiences with them over the course of several orders, including a few returns and exchanges.
I've used Amazon for years. The only bad product I purchases was refunded and shipped back free of charge. I will continue to use them.
Have used amazon for eight years and they are fantastic! Never any issues and when you send an email they actually answer it. Do almost all of my ordering from them <3
The customer service has always been extremely helpful. Thank you.
I've used this site for well over 50 purchases and they are very good at protecting their reputation and provide good customer service. They hold 3rd party vendors who sell products on Amazon accountable which gives customers a great deal more leverage when it comes to returns. I've returned a few things and it has been pretty painless whereas most companies give you the run around trying to discourage you getting a refund. I would give them a 5 but I don't like the fact that they can't be contacted by phone and their online communication is pretty form based and impersonal.
I saw a few bad reviews and read what they where mostly having trouble with and just wanted to clear things up for the site. One big thing you need to look at is who you are ordering to product from. Yes you are on Amazon but websites/manufacturers post there products on the site and you are really buying from them not always Amazon. So when your product comes late or you where over charged Amazon is not at fault. When you go to order something it will say where you are ordering the product from. If you have had a bad experiences with a product than you know not to order from that manufacturer again. If you don't pay attention to the site you order it from its your fault not Amazon. I'v only had a problem with one product. I ordered a product and never received it after two months i went to amazon and wrote a bad review on the product and the manufacturer of the product called me two days later asking me to take down the bad review and they would mail me the product. So i took down the products review and they took down my address again and once again i never received the product. But oh well. Amazon had nothing to do with the product they pretty much just helped me find it. Iv had no other bad experiences with anything i'v ordered and i order all my friends and family's birthday and x-mas gifts from there. Thanks Amazon!
I think it is a very good idea to always keep an account with amazon. However, I would recommend to check other online sites before you place an order at amazon. Com- Many times I have found out that amazon sells it more expensive (include shipping charges).
I have used Amazon for a very long time off and on. However, a couple years ago, after my sister moved across the country, I decided to go prime to ship Christmas to her and her family. Now I am a true believer and absolute Amazon convert.
I can have nearly anything shipped to my house in 2 days for free, regardless of the size or weight. Now with the Amazon app on my cellphone, I find myself in stores double checking the price of items, often buying off of Amazon on the spot instead of paying extra in the store. I know it will be there quickly.
When I have had issues with some of the third parties on Amazon, resolution has always been made quickly and in my favor. I try to steer clear of non Amazon prime resellers.
I've owned my Kindle fire for 4 years and use almost all of it's capabilities... including playing games... most at level of 1000 or more. Somehow my Kindle got reset to factory level and I lost EVERYTHING... customer service said to re-register the Kindle, requiring total setup... security, settings, etc. I'm still finding things to update. The games are gone... Amazon suggests I contact the game developers to get game data back. They have no idea how the Kindle got unregistered... they don't have the capability to find out. BUT they did offer to compensate me for my inconvenience for hours of troubleshooting over the phone... they offered to credit my account $10, which I declined.
The net is that Amazon technical support is purely clerical... they have a script for
Getting a customer running... at ground zero and that's all! And they have no way for a customer to do their own backups... And they suggested I caused the problem... even though it would have taken 4 steps for me to reset... and I would have ignored several warnings that data would be destroyed... I only signed on (no password problems)... and was met with an empty system. Usually talking to a supervisor brings a new perspective... but not with technical support... the answers were the same script... clearly they have no technical skills... they did not even opening a problem. Only many, many apologies and a generous $10 compensation offer. I am left feeling it could happen again... I wish I had chosen another brand device.
Consistently good experience! The first stop on my shopping list!
Amazon is a website that allows individuals from all over to purchase a variety of items that may or may not be out of 'reach'. Due to distances, amazon enables people to purchase almost anything as they will ship it right out to you. They have provided people with a service by bringing the products right into their homes and personal spaces, something other competitors cannot do without bringing the customer to them.
Amazon is VERY effective because it cares of customers. They ensure delivery, provide promotions, and offer a variety of products for purchasing. While the website may seem intimating at first, if you know what you're looking for, its not a problem at all! The website's cons would probably be the unorganized, 'messy' look once the website is first entered, but soon the pros take over and offer people a look into what appeals to them. No longer does distance matter, amazon takes care of it. While I may not shop at Amazon a lot, I would definitely recommend it to a friend.
As movie stores, such as Blockbusters and Movie Galleries, are becoming slim to none in existence, many people have resorted to online options to watch movies. Many people prefer the online option to view their movies because it is often times free or cheaper than renting one at a store. Also having to be home or near a tv at the exact time your favorite tv series airs its newest episode is no longer an issue with these web 2.0 tools since they have both movies and tv episodes for their users. This instant availability has definitely been a major pro for users and is probably one of the main reasons movie stores are going out of business.
I found three web 2.0 sites that people can use to watch their favorite tv shows and movies. I took into account the websites' affordability, accessibility, reliability, and more to create my reviews. Amazon's instant videos are very easy to navigate. There is a search bar and also categories to make it easier for the user to find what they are looking for. Another pro is that the prices for each movie or tv episode is clearly displayed. Amazon Prime is an option the site offers in which you can become a Prime member for $79 a year which allows you to have access to thousands of free movies and episodes that are have no additional fee as compared to having to make a purchase each time you decide to use Amazon instant videos. A major con is that there are no free options to this site and that there must be some kind of purchase made before watching an episode or movie. However the cost is relatively cheap and affordable. I would recommend this website.
During this time of recovery from an economic downturn, people are saving money and have become more frugal than ever before. Many people have cut back on the luxury items and only focused on obtaining the necessities. Going to the movies with high priced tickets and popcorn was a luxury that many people cut back on.
As we began to embrace these cut backs we put together a list of websites to watch movies and/or tv on to little or no cost. We kept in mind a number of things such as affordability, reliability, clarity, and much more. Amaazon's instant videos are very easy to the navigate and sift through. The sites pros are that the prices for the movies are clearly displayed. They have a wide variety of free videos. It is a trusted and credible website that is not know to give viruses. It has great customer support. The cons is that all of the movies aren't free and the website doesn't have inviting and appealing colors that would make you want to log onto their website. But I would definitely recommend this site to a friend.
I've made COUNTLESS orders from Amazon and have yet to be disappointed. Great selection, great prices, fast shipping and an overall pleasant shopping experience. Would highly recommend.
Amazon is great! It is definitely one of my favorite sites. I don't use it for buying products so much as I use it for renting movies. They have a great selection and I can stream them to my computer and my blu-ray player. I've ordered lots of movies from them and I've never been charged the wrong price or had my account charged more than once. So, I'm quite pleased with them.
I never had a problem here that did not get immediately fixed. Amazing return policies and so far, I found almost everything I wanted to buy online at Amazon at a better or comparable price.
They have everything that you would ever need for your baby! Easy site to shop. Fast shipping. Recommend diapers.com
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)