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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I love Amazon.com! You can find almost everything on this website. Price is very competitive. Shipping is extremely fast and return is so easy. Love this website.
I highly recommend it.
Amazon may be a great place to buy as a prime member, but the message boards are really poor to discuss in. With the "Do you think this post adds to the discussion" feature makes it an useless system wherever you go. It is the only system for their forums, but some kids had to abuse it just to make a fool out of themselves. Most forums don't have that feature.
Other than that, I was thinking of getting a fighting pad controller for the PS3. However, they ran out and it costs more than $35 to get it from... United Kingdom. Some prices of the products the other sellers handed out are more than their original prices. It's unbelievable to have Gears of War on the PC being sold secondhand for $33 on Amazon compared to $20 on Windows Games Live Marketplace.
What's good for me is the prime membership. They may give me free shipping, but I'm still furious with the warehouse deals selling a game "like new" for $33. Seriously, Jeff Bezos sold me the Kindle Fire, then trying to sell people with the HD version and now he wants to compete against Apple for a Kindle smartphone? He makes me laugh to ever think of going against the big two of the computer industry. They don't have a lot apps, but I'm sure they're a waste. I'm giving it a 3/5. The prime membership may be strong, but the customer services mentioned by others along with the buyers/sellers community are weak. I suggest not go to the discussion boards.
My order get to me faster than they say. I am happy with my purchases on two times at amazon.
Easy to use, easy to get free shipping, and generally very good prices. Hard to find something wrong with this site, though I'm sure some individual bad experiences are out there. Not paying tax is pretty cool too! Though I hear that is going to be nixed by uncle Sam before long.
He best in every way!
Miles ahead of eBay for customer service, no comparison.
If it weren't for PAYPAL, eBay would be much better.
I'm loving Amazon since I switched from eBay :)
The most reliable online store I have ever purchased. You can find it absolutely everything you can imagine on it at very reasonable prices. The sellers are very interesting to make their best because they realize the importance of Amazon business to their online business.
I absolutely love amazon.com. The total ordering online and delivery is hard to beat. Amazon.com has great customer service and stands by their buyers. Their website is easy to navigate and they carry everything. A bit disappointed that they are collecting sales tax now on online orders in Texas, but it still does not lead me to ordering anywhere else.
I have an amazon account since 3 years now it's amazing... They have a great after sale service and everything appears simply and easy with them. And you can find whatever you want on this site. I recommend it to everyone.
It's a hit and miss. You can find almost anything, but when you start digging deeper, usually just a few models are available - not as many choices as on sites that specialize in a certain niche. Prices are good, but you can get better if you contact vendors that list their products on Amazon - just contact them directly through their own sites.
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Amazing website for sure. I purchase here as often as I can. I try to buy many things at once so i can get the Free Super Shipping Saver deal... which isnt hard because I buy from underwear to sunflower seeds there!
Been using Amazon for years and have never had a bad experience. The one time I had a problem they took care of the problem quickly and refunded a portion of the sale to make me happy.
The only warning I would give is that when purchasing through Amazon sometimes you are buying through another company that is listing their product on Amazon. You can see several companies may be listing the same item and you can chose which you prefer. The biggest problem is that people jump too quickly onto the cheapest price. Remember cheaper isn't always better look at the ratings and know that the reduced price could be because they have bad ratings so the price is to entice you over to them.
I always go with the more reputable option and to be honest the price difference is normally only a few dollars. Not worth the headache of chasing the other company down to get your order!
Amazing site! Great customer service. Had a kindle fire that would not work and no questions asked sent me my replacement, got it in two days and sent back the broken one, no questions, no hassle and the new one works great.
They understand how to keep customers, I will use them over and over again. More businesses need to take a lesson from amazons customer service if they want to survive the long haul.
I love this site. I use it almost on a weekly basis. I have also bought used products from this site and other products through their independent sellers. Never have had a problem.
I have shopped at Amazon for quite a while now I also buy different things from there. To pc games, textbooks, I have even bought blank dvds! As with anything online you should read the reviews really good and listen to that inside voice. I would recommened Amazon to anyone for anything.
I love amazon! I've probably bought more than 50 products so far! Everything is great about this company.
I ordered a crib convert kit from diapers.com. I didn't unpack it till like 30 days later. I found out that it doesn't fit the crib we have. I thought it passed returning period and the kit was very heavy. I would have to pay a lot on shipping back to get refund. And just out of curiosity I went to their return page and filled in the form, I was happy to find out that they send me the shipping label and allow me to return their product. All I need to do is dropping in UPS. Very happy with the experience
A couple of months ago i wanted to buy a bag and haven't found it on any website, just on amazon. What i loved more is that they also had the lowest price! Ordered it, they told me it's going to come in 4 to 7 days, but it was delivered in 3!
What more can you ask for? :)
I really do adore amazon.com
I have not had a problem with the US based site (slightly different experience with the UK site) and cant say enough about how efficient they are.
It is sometimes slow to get things out but I have rarely had this problem.
Great job, keep it up.
Mistakes happen, I understand that. But how a company handles a mistakes is what I judge by. I recently ordered a used camera from Warehouse Deals. It arrived with any interface cables. When I contacted amazon they offered me a partial refund to let me source the part locally or I could return the camera for a full refund. I elected the partial refund and my account was credited within a couple hours.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members