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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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If you don't know about this site where have you been? Amazon.com. Only two things you need to know. 1. Read full description of product before you buy. 2. Buy with confidence (it's so much a hassle to cancel an order. Almost non-existent) I've tried to cancel a couple of orders, but they usually don't reply till after you've been charged and item has shipped. Then you have the option of paying extra S&H just to return the item.
Can't go wrong with amazon, we order from them several times a week
Great site. Great deals. Easy to work with. Flawless and chalk full of great deals.
What I like about this site is the number of reviews and feedback for each item.
Also, did you know that target will now match any amazon.com price for the same model number product? Awesome!
I'm always ordering from them. Amazon has always been great to me!
Endless merged with Amazon on September 27th, 2012.
BEWARE: they now have a 30 day return policy.
So they will not honor the 365 day return policy on shoes bought after April 12th.
So I cannot return shoes that I bought with the understanding that I could return them anytime within a year.
So I will now shop at zappos.
I had purchased shoes on this web site that were defective, and they refused to return or exchange them. Buyer beware with these guys.
I've ordered a ebook reader Barnes & Noble Nook via amazon and received it without delays and in perfect condition. And the price was just perfect!
I think this is a more secure version of eBay. If you know what you're looking for and you can just search it, not a problem. If you're just browsing for stuff... you'll be searching around for hours to find that one thing that you've always wanted.
I am a frequent shopper at Amazon... All I can say is they may not do it right all the time, but they are easy to deal with and they do it right 99.*******% of the time!
You can buy just about anything on Amazon and get great service. The prices are generally terrific and the order tracking process is great. Customer service is there 24/7. This is one of the shopping sites we have had great experiences buying through. They are really just terrific and I recommend them to all out there.
I have never had any trouble with any Amazon transaction. I will be doing a lot of Christmas shopping here again this year
Brilliant service through them on each and every purchase!
Consistently great service with Amazon. We are always happy buying through them.
The most amazing thing on earthis amazon's prime membership. I just got a flight cage for my bird- the thing is massive. Shipped 2 day air for free!
Can't bead Amazon quality of service - they were really awesome and accomodating, and I love my years of shopping experience at Amazon.com
I go to this site for odd things and can always find it here. From rv queen mattresses to classic dvds. I love the free shipping on this site.
Ordered an item of clothing. The item that arrived was labelled as the size I requested, but was at least two sizes too small. Must have been mislabeled. Amazon refunded all costs, including shipping both ways and, since the item crossed the US/Canada border, the brokerage/customs fees. They also did the refunds quickly.
Excellent experience! Better than ebay since they don't force Paypal on you.
I had purchased from them for the last 12 years and had no problem. However, I recently bought an electronic item and needed it returned. Amazon sided with the seller. The seller agreed to the return, e-mailed me that it received the item back and refused to refund money. Amazon knew this, had Post Office Delivery proof, and only sent protected e-mails to the seller. When this didn't work, Amazon refused to help me.
On my own I had to find out Sellers address and phone number and contact them. They claimed I wasn't in their system at all and never heard of the company that shipped it. I told them the 3 names the Corporation was registered as being under, the two addresses, and the Presidents' name. I told them I would be contacting the State Attorney's Office for fraud, US mail order fraud, and credit card fraud, etc. They hung up on me. The next day Amazon credited my charge. I will never use Amazon again. They still allow this company to sell on their site knowing they are frauds.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members