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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,626
shipping
1,620
returns
1,421
quality
1,538

We monitor reviews for authenticity

Florida
5 reviews
1 helpful vote
Follow alby m.
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If u use this site, and order alot just get the extra service for shipping its 69 dollars for a year but omg it has saved me hundreds on shipping, for example i got a hair brush in mail, 2nd day air and no shipping fee for a 3 dollar hair brush lol

Date of experience: June 24, 2012
Illinois
4 reviews
5 helpful votes
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Always great products... has become a little expensive over the years.

Date of experience: June 23, 2012
California
3 reviews
2 helpful votes
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I can't live without this site. It's not always convenient for a new mom to go shopping anymore. The iphone app is so awesome. I can use one hand to feed my baby and one hand to shop for diapers. Make sure you sign up for Amazon Mom and get Prime - 2 day FREE shipping.

Date of experience: June 17, 2012
Oregon
5 reviews
7 helpful votes
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This is what all online stores should aspire to be. Great customer service, good prices and in many states - sales tax free. Every time I've ever had a problem, they were quick to fix it and willing to go above and beyond to make me happy. The best of the best.

Date of experience: June 16, 2012
New York
2 reviews
2 helpful votes
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The absolute best site for goods & services period. I have been a loyal Amazon customer for years and will continue as they have the best service, products selection and support in the business. When i need something or just want to research I go to Amazon. Simply AWESOME!

Date of experience: June 14, 2012
Arizona
3 reviews
4 helpful votes
Follow F W.
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A lot of options for the cheapest prices. Very helpful reviews. Haven't had a bad experience yet.

Date of experience: June 12, 2012
Tennessee
7 reviews
19 helpful votes
Follow Barbara S.
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If it is not an amazon, it probably doesn't exist. You can find all kinds of deals and do some price checking through amazon. They are quick, in most cases, to ship out products and if one of their marketplace companies doesn't cut the mustard they will usually get your money back fast.

Date of experience: May 30, 2012
Canada
4 reviews
7 helpful votes
Follow David M.
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I have dealt with amazon.com quite a few times since it's inception, and the only mishap I've had was that the book I wanted was a revised version that had the same SKU# as the unrevised, so I received the wrong product. When I contacted the seller I was offered the option of shipping it back or taking a partial refund. The shipping rates in Canada are atrocious so I took the partial refund. Every other order I've had from Amazon has been correct and timely.

Date of experience: May 24, 2012
Illinois
3 reviews
4 helpful votes
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I shop with Amazon quite frequently and the only negative I have found is that buying large quantities of G2's and Xyience are way over priced. Overall, they pretty much offer everything and I love the comparisons to other shops and items!

Date of experience: May 22, 2012
Illinois
4 reviews
7 helpful votes
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Love the selection and variety, but not too many stellar deals here.

Date of experience: May 21, 2012
Virginia
6 reviews
4 helpful votes
Follow Helen R.
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Have ordered so many things from www.amazon.com and every transaction has been perfect. The prices are always excellent; shipping charges on books and DVDs are very low. Always a great experience.

Date of experience: May 15, 2012
Washington
4 reviews
2 helpful votes
Follow Marie M.
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While I'm on this site, it bought I might do a review about Amazon. I love this company. I must have bought like 20-30 times in this year alone. It seems like they sell everything now. Prime member shipping deals are incredible. One tip, look for "fulfilled by amazon" items if you want to get fast shipping.

Recently I needed a gift urgently and bought on Tuesday and got it late Thursday night with plenty of time to spare before the weekend. Incredible deal on shipping too and paid only $3.99 for 2 days

Date of experience: May 15, 2012
New Hampshire
4 reviews
6 helpful votes
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I buy almost everything from Amazon because it is always the cheapest place to buy and I always get free shipping

Date of experience: May 14, 2012
New Hampshire
2 reviews
3 helpful votes
Follow solevent C.
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This website has everything you can think of... especially when it comes to ANY music or movies!

Date of experience: May 9, 2012
California
4 reviews
4 helpful votes
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Unbelievable service and representation. I will always buy from them!

Date of experience: May 7, 2012
GB
2 reviews
1 helpful vote
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Absolute Excellent Online Company, i like to get cheap product, games instead of going to a store and buying it too much, plus it's simple go on it, search it, buy it, relax and let the royal mail or Courier deliver it to u :). GO ON THIS SITE PEOPLE AND YOU MIGHT SAVE MONEY ASWELL

Date of experience: May 3, 2012
New York
42 reviews
196 helpful votes
Follow S B.
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Always the go-to place when shopping. A few small issues remain such as sorting by price which basically doesn't work, and also searches tend to bring up many not so relevant results. They also collect sales tax in New York. My note about sales tax follows:

Amazon COLLECTS sales tax; they do not CHARGE sales tax. Even if Amazon would not collect it, you would still be obligated by law to pay. It's just that no one actually does and so the states are going after the sellers to collect. Most states will have a section on the tax return where the taxpayer is supposed to indicate the amount of goods purchased for which no sales tax was paid - and then pay the tax.

The issue is that if a seller does not have nexus in a certain state, they can basically tell the state to shove off since the state has no jurisdiction over them. The state would then have the option of banning the company from doing business there but then would run the risk of having the Interstate Commerce Commission come afer them, not to mention violating Federal and possibly even Constitutional laws.

It basically comes down to a game of chicken between the states and the companies where the state tries to show that the company has nexus there and the company tries to show that it doesn't. Amazon is the biggest target due to its size and potential tax revenue to the states. They gave in to New York and is slowly caving in to other states. This will go on until the Federal Government gets involved and Congress passes some type of law governing the collection of sales tax. Or a case may make it to the Supreme Court with the same effect.

Date of experience: May 3, 2012
New York
2 reviews
0 helpful votes
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I purchase everything from amazon! I have had a couple of issues where i needed help from customer service and they are great I have no complaints about this company. I do always try to buy from amazon.com and not there marketplace vendors but even so I still have never had a problem I reccomend amazon to everyone. The best part is you can sign up for amazon prime which is free shipping if you are a student or a mom they have free shipping options for those who qualify and its good for a year.

Date of experience: May 1, 2012
Pennsylvania
3 reviews
4 helpful votes
Follow Bently W.
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I shop here all the time. I have a prime membership fee which costs $79 a year, but shipments arrive quickly.

Date of experience: April 27, 2012
Nevada
1 review
1 helpful vote
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I get movies on Amazon for the whole family. Kids, Adults, Teens- alike, they offer great deals and timely delivery service. Great Site.

Date of experience: April 25, 2012