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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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If u use this site, and order alot just get the extra service for shipping its 69 dollars for a year but omg it has saved me hundreds on shipping, for example i got a hair brush in mail, 2nd day air and no shipping fee for a 3 dollar hair brush lol
Always great products... has become a little expensive over the years.
I can't live without this site. It's not always convenient for a new mom to go shopping anymore. The iphone app is so awesome. I can use one hand to feed my baby and one hand to shop for diapers. Make sure you sign up for Amazon Mom and get Prime - 2 day FREE shipping.
This is what all online stores should aspire to be. Great customer service, good prices and in many states - sales tax free. Every time I've ever had a problem, they were quick to fix it and willing to go above and beyond to make me happy. The best of the best.
The absolute best site for goods & services period. I have been a loyal Amazon customer for years and will continue as they have the best service, products selection and support in the business. When i need something or just want to research I go to Amazon. Simply AWESOME!
A lot of options for the cheapest prices. Very helpful reviews. Haven't had a bad experience yet.
If it is not an amazon, it probably doesn't exist. You can find all kinds of deals and do some price checking through amazon. They are quick, in most cases, to ship out products and if one of their marketplace companies doesn't cut the mustard they will usually get your money back fast.
I have dealt with amazon.com quite a few times since it's inception, and the only mishap I've had was that the book I wanted was a revised version that had the same SKU# as the unrevised, so I received the wrong product. When I contacted the seller I was offered the option of shipping it back or taking a partial refund. The shipping rates in Canada are atrocious so I took the partial refund. Every other order I've had from Amazon has been correct and timely.
I shop with Amazon quite frequently and the only negative I have found is that buying large quantities of G2's and Xyience are way over priced. Overall, they pretty much offer everything and I love the comparisons to other shops and items!
Love the selection and variety, but not too many stellar deals here.
Have ordered so many things from www.amazon.com and every transaction has been perfect. The prices are always excellent; shipping charges on books and DVDs are very low. Always a great experience.
While I'm on this site, it bought I might do a review about Amazon. I love this company. I must have bought like 20-30 times in this year alone. It seems like they sell everything now. Prime member shipping deals are incredible. One tip, look for "fulfilled by amazon" items if you want to get fast shipping.
Recently I needed a gift urgently and bought on Tuesday and got it late Thursday night with plenty of time to spare before the weekend. Incredible deal on shipping too and paid only $3.99 for 2 days
Unbelievable service and representation. I will always buy from them!
Absolute Excellent Online Company, i like to get cheap product, games instead of going to a store and buying it too much, plus it's simple go on it, search it, buy it, relax and let the royal mail or Courier deliver it to u :). GO ON THIS SITE PEOPLE AND YOU MIGHT SAVE MONEY ASWELL
Always the go-to place when shopping. A few small issues remain such as sorting by price which basically doesn't work, and also searches tend to bring up many not so relevant results. They also collect sales tax in New York. My note about sales tax follows:
Amazon COLLECTS sales tax; they do not CHARGE sales tax. Even if Amazon would not collect it, you would still be obligated by law to pay. It's just that no one actually does and so the states are going after the sellers to collect. Most states will have a section on the tax return where the taxpayer is supposed to indicate the amount of goods purchased for which no sales tax was paid - and then pay the tax.
The issue is that if a seller does not have nexus in a certain state, they can basically tell the state to shove off since the state has no jurisdiction over them. The state would then have the option of banning the company from doing business there but then would run the risk of having the Interstate Commerce Commission come afer them, not to mention violating Federal and possibly even Constitutional laws.
It basically comes down to a game of chicken between the states and the companies where the state tries to show that the company has nexus there and the company tries to show that it doesn't. Amazon is the biggest target due to its size and potential tax revenue to the states. They gave in to New York and is slowly caving in to other states. This will go on until the Federal Government gets involved and Congress passes some type of law governing the collection of sales tax. Or a case may make it to the Supreme Court with the same effect.
I purchase everything from amazon! I have had a couple of issues where i needed help from customer service and they are great I have no complaints about this company. I do always try to buy from amazon.com and not there marketplace vendors but even so I still have never had a problem I reccomend amazon to everyone. The best part is you can sign up for amazon prime which is free shipping if you are a student or a mom they have free shipping options for those who qualify and its good for a year.
I shop here all the time. I have a prime membership fee which costs $79 a year, but shipments arrive quickly.
I get movies on Amazon for the whole family. Kids, Adults, Teens- alike, they offer great deals and timely delivery service. Great Site.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)