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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,739
value
1,628
shipping
1,622
returns
1,423
quality
1,540

We monitor reviews for authenticity

Idaho
4 reviews
7 helpful votes
Follow Dolores C.
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Amazon is a great site to get items at the lowest price. You have to pay attention to shipping or you might end up spending more overall than if you just shopped locally. All in all, it is a staple in my household

Date of experience: September 7, 2013
Michigan
3 reviews
5 helpful votes
Follow Robert T.
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I've been an Amazon customer for many years. I've had mostly positive experiences with their merchandise. I have had to return some goods, but the return process was very easy. They sell almost everything at a discount, but do your homework and check prices elsewhere just to be sure.

Date of experience: September 5, 2013
Georgia
3 reviews
4 helpful votes
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Customer for over 9 years. Usually have competitive prices, fast delivery (even when using "Free Economy" shipping, I get my orders within 2-3 days). Great return policy, no questions asked.

Date of experience: August 30, 2013
California
2 reviews
7 helpful votes
Follow Jojo M.
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Prime is worth it and amazon is my first stop for basically everything.

Date of experience: August 29, 2013
Oklahoma
6 reviews
10 helpful votes
Follow Brandi W.
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I was tired of paying the high price of cable so I switched to Amazon Prime keeping my internet of course ;) I have never been happier! I still have all my favorite shows and any movie anytime i want commercial free! The best part I only pay for what I actually watch. No packages no rate hikes just everything I want and nothing I don't!
Still trying to accommodate my love for live sports. Not liking missing my football & basketball.

Date of experience: August 22, 2013
Illinois
2 reviews
2 helpful votes
Follow Poonam K.
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There is nothing much to say. They are best online dealer in USA. I might have ordered 100+ items from amazon. Even if it is a one dollar item or 1000 dollars, they never let me down. The most reliable website for everyday shopping.

Date of experience: August 21, 2013
Idaho
4 reviews
3 helpful votes
Follow Emilie h.
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Easy ordering process and a huge selection of everything you could possibly want! I love the selection that Amazon offers and their customer service reps are always helpful when I need them. I would recommend Amazon to anyone that loves onlline shopping and finding great deals!

Date of experience: August 16, 2013
China
3 reviews
10 helpful votes
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Powerful site provide the the goods fast and safely.

Date of experience: August 15, 2013
Saudi Arabia
14 reviews
5 helpful votes
Follow zhang a.
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I think it is full of magic.
I can find everything I want in this website.
The price is much cheaper than it in local shops.
There is only one problem is that, you may bought fake products there.
So before you purchase your product, make sure the quality and check the review on the page.
Everyone would enjoy its shopping experience.

Date of experience: August 15, 2013
Texas
5 reviews
14 helpful votes
Follow Robert V.
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I like this site because your able to find just about any item you could possibly
Need. They are also very prompt in sending and allowing to follow shipping of any items.

Thank you,
Bob
Gettogether

Date of experience: August 14, 2013
Oregon
19 reviews
92 helpful votes
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Excellent service thus far. As a music lover, I'm really glad I finally began ordering hard-to-find CDs from amazon.com. The CDs have always arrived in just a few days - and in perfect condition.

Date of experience: August 14, 2013
China
4 reviews
2 helpful votes
Follow Candy W.
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I've always used amazon and they are the best online company by far. A good company will solve your problems quickly and smoothly and in over 5yrs I've only had 2 hiccups with orders which were resolved swiftly and easily. If you want a piece of mind then buy from amazon even if the item is £2 more expensive than i've seen it elsewhere i'd still rather choose amazon. Very recommended.

Date of experience: August 13, 2013
South Carolina
1 review
1 helpful vote
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I really like Amazon but I purchased a tablet based on the reviews. Boy was that a mistake. I bought a 10" Tablet and it was terrible. How could this be with so many great reviews? I went back and noticed that the reviews for 3 tablets were joined together. I could only find 2 reviews of 177 that were for the 10", most were for the 7" and a few for the 8". So I started looking at other items only to find there were 100s of examples just like this one. That this is the way Amazon does it. SO DO NOT buy a product based on the reviews summary. You need to read every review to find the ones for the product you are considering.

Date of experience: August 10, 2013
California
10 reviews
18 helpful votes
Follow M M.
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The only item I have ever purchased on Amazon.com was a ValueRays Heated Mouse. My experience with ValueRays was wonderful, and the heated computer mouse I bought totally solved my cold mouse hand problem. I will shop with them again. Amazon has lots of good products. I was surprised to find a heated computer mouse on their website!

Date of experience: August 8, 2013
Massachusetts
3 reviews
4 helpful votes
Follow Linhelle C.
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Great site for finding things you can't find else where. Recently I needed 16 mailing tubes. The site that I usually use for purchash the mailing tubes was charging me $68.00 for shipping. I found the same tubes on Amazon for a few dollars more but no shipping fee (I have an account with them). Wow... what a difference in price. I saved $59.00 in all.

Date of experience: August 7, 2013
New Jersey
4 reviews
4 helpful votes
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I order from amazon all the time! Atleast 7-8 times per month and it's really one of the only sites I will buy most products from. Great customer service

Date of experience: August 4, 2013
Virginia
3 reviews
3 helpful votes
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I have placed several orders thru Amazon and not once have I had a problem was sent the wrong item once was told to keep it and I did receive a refund for the purchase.

Date of experience: August 2, 2013
California
5 reviews
6 helpful votes
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I have ordered many DVDs from Amazon. They always arrive in record time and always in the condition described. Very please with the service.

Date of experience: August 1, 2013
California
1 review
3 helpful votes
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I ordered a TOMTOM Rider 2 from them along with a RAM mounting kit. The package arrived and now Rider 2. Tried to call but they only correspond via email. They did finally send the unit. Then I realized I needed a docking station and cable to charge on bike. Ordered that and when it came, the cable had a note in the pkg from another customer saying the cable did not work. It didn't. Again, after email conversations they sent another cable, still did not work. I the cables and docking station back and used a sig lighter hookup to charge. About after a week of using, the ram unit on the bike broke--cheep Chinese junk. I'm not even going to try to return--this process took over a month as it was. STAY AWAY!

Date of experience: August 1, 2013
Ireland
4 reviews
9 helpful votes
Follow Hoyle M.
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Amazon has some good prices but not necessarily the lowest on the web. Be VERY careful when ordering third party items from them as the shipping charges often make up the difference in any lower price they may offer. However they DO sell just about anything =)

Date of experience: July 30, 2013