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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Amazon is always a pleasure--best selection, fast delivery. Sometimes the american site is less expensive to order from than the canadian (where i live) but that has more to do with american gov't subsidies than amazon itself.
I have been a fan of Amazon.com for years for I've had pretty much good experience. I'd like to follow their best deals and all of my books are bought from Amazon. I like to make the order worth $25 minimum for the FREE shipping. Very reliable, user friendly. Every time before I buy things at a retailer, I will still check amazon.com. As such a great site, I just wonder whether it works if I join this platform for sharing my musical instruments at www.alldaysmusic.com. Maybe it is worth a try.
When all goes well amazon is really good, but when their vendors don't hold up their end of the deal you can expect a wait of 2 months to try and receive some short of resolution for your bad service. Some of the market place company's are shady to the point one asked me to change my review since at the end of the day I received my money back from amazon. I told them I refused that they should of offered better service so that Amazon would not have to work so hard to fix their mess-up and bad service. Also Amazon make you leave a email and calls you back. Make sure u save the number they call you back on. You are going to need it. Lots of emails and phone calls later you, Amazon in good faith refunds your money. Just be prepared to wait.
Here you can find out a million things. Spet more words for describing this site is invane, because is so prefect!
I have ordered more than 100 times in Amazon since 2010 and all order was good.
I hightly recommand this site. Moreover, it's free shipping!
Amazon.com offers a very consistent service with good senses. One of the top online retailer.
* Communication is great with multiple email follow-up and delivery notifications
* Invoice is detailed and clear to read.
* Customer services are very helpful and courteous.
* Amazon has a great return policy as I do not have to worry about the quality of my purchase.
Longtime customer of Amazon. Very strong website, easy to use, very safe and secure for using your details etc. Excellent range of products, i have used many times and will certainly use again.
With Amazon Prime & subscription service, it's tough to beat the experience. We recently added getting our dog food (heavy)... which is great...
Simply put an amazing website that has come thru 100% every time, unless something changes I am a lifelong customer. Keep up the good work amazon you are what all online companies should strive to be!
Buyer beware... never receive my order, of course, they charge my credit card for several days... terrible customer service.
I have had nothing but good experiences with Amazon! Their prices always beat everywhere! Whether youre looking to get an iPod for $30 cheaper than Wal-Mart or a case for the iPod for $5 or looking to download a $0.99 MP3 song without having to spend 3 hours downloading iTunes, Amazon is the place to go. I always turn to Amazon before buying anything and they never fail to have stuff cheaper than stores. Well worth the 3 day wait to get something in the mail.
Amazon has so many things on stock but sometimes the sellers are not so great, they can send a bad product and make a hassle of it to replace it.
I was disappointed to see a lot of the reviews on here because my experience with customer service was exceptional.
My order was supposed to come in 3 boxes and expected to arrive prior to my move-in date. I contacted them and they offered to hold the delivery until my move in date. I received 2 of the boxes on the requested date of delivery. There was only 1 error and they refunded me for that item within 10 minutes of receiving my email.
I emailed them several times regarding the 3rd box and they have gone above and beyond. Each time, they replied within 30 minutes and worked with UPS to have it redelivered. This happened right around Independence Day so UPS was backed up and failed to keep their tracking information updated. However, Soap.com diligently contacted UPS for me to ensure the package is delivered. When it was delayed, they even gave me $10 so I could buy detergent to hold me over the weekend until my order came.
I experienced exceptional service. While their goods may not be any cheaper, the overall convenience is great and I think you can be sure to get great customer service. The reviews below state that customer service was bad but I feel they go above and beyond to try to make things right. There are probably way better experiences of good customer service... people only like to review bad experiences.
I'm an avid shopper off amazon.com. They have phenomenal customer service also! I love the free shipping through Prime as I order allot from this website and to pay an annual flat fee for free shipping is so worth it! I hardly ever purchase off Ebay as I find everything I need off Amazon. Buy with confidence!
I'm a Amazon Preferred Customer (or was at least) and I've never had issues with them. Walmart is panicking and they should. Amazon is so much better to the point they should serious consider opening up micro stores at least of their own.
A bit too much information and products but still the reference for e-commerce. Great service
Awesome site I have never had any problems & they ship fast & returns are easy if you decide you don't want the product ordered.
Can't say enough about amazon. I have ordered probably over a hundred items from this site and have never had an issue. I mainly order clothes and vitamins but on occasion I have ordered a t. V. and chairs. Things like that. Great option for online buying if you don't want used items like on ebay.
I have had wonderful experiences every time I have used Amazon.com. Even when the postal service lost one of my very expensive DVD sets in the mail - Amazon replaced and shipped it overnight at no extra charge! They have wonderful customer service and prices - I always check there first when I need something specific.
Amazon is serious about keeping me as a customer. When my first Kindle arrived and I could not get it to work, Amazon customer service walked me through the process, and when it still did not work, they replaced it immediately. Another time I had ordered a book, and it never came. After the time that it should have arrived, Amazon sent me another copy as quickly as they could. I can totally recommend their customer service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members