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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,739
value
1,628
shipping
1,622
returns
1,423
quality
1,540

We monitor reviews for authenticity

New Jersey
5 reviews
9 helpful votes
Follow Makenzie I.
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I love Amazon when you buy direclty from them and you have to return something my shipping has been payed but I have made some orders from other sellers that I was completely unsatisfied with, the product did not work! I contacted them and told them I wanted to return it, they wouldn't pay for the return shipping, so I prefer to but straight from Amazon I don't trust other sellers now.

Date of experience: June 19, 2013
Minnesota
3 reviews
1 helpful vote
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Amazon is an absolutely wonderful website. Let's see... what's not to like...

You can find pretty much any item on Amazon, and you won't have to pay ridiculous retail prices for it. And I must say, whether I shopped with Amazon itself, or with an Amazon seller, i've always had a great shopping experience and received my items on time and in good shape.

And whenever I want to buy something, even in store, I check out its Amazon reviews. I find the reviews to be impartial and they usually give good pros and cons. Check out what people had to say for the Nook, for example. You'll find really insightful reviews that help you make the right purchasing decision.

So, if you haven't shopped on Amazon yet (trust me, i recently met someone who hadn't :), then what are you waiting for? ;) Best site ever. I'll be thrilled when they launch their online grocery site!

Date of experience: June 19, 2013
Georgia
1 review
0 helpful votes
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If it isn't here, it just plain isn't.
They can do no wrong.
They find it, the ship it quickly.
Stellar business model.

Date of experience: June 18, 2013
Washington
7 reviews
9 helpful votes
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Super freaking amazing!

I buy tons of items from Amazon - from Himalayan Salt Lamps to shoes and straws for reusable plastic cups. Shipping is super fast and free since I have a Prime account. I've saved tons on shipping alone with Prime and the upgrade to next day air is so cheap I've upgraded several deliveries to next day delivery. Returns are a breeze and I personally love that there are tons of reliable reviews on each product and also on sellers.

Date of experience: June 18, 2013
Arkansas
4 reviews
14 helpful votes
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This is probably my favorite freaking site on the net! I spend as much money at Amazon as I probably at my local WalMart. Their prices are tough to beat and you get free shipping for all orders over $25.

Date of experience: June 14, 2013
Minnesota
1 review
2 helpful votes
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I puchased a refurbished Wii Rock Band set since the drums are no longer made. I happen to live near the Krazee Krazees facility, so I picked up the set myself. The drums did need a repair after purchase, which they took care of immediately.

Date of experience: June 11, 2013
Rhode Island
3 reviews
14 helpful votes
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Been buying from this company for 3 years. Never any problems with site, and every purchase is great. Customer service is top notch and any issues I ever had were resolved to my satisfaction.

Date of experience: June 11, 2013
New York
1 review
1 helpful vote
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Products I ordered were at lower cost than some other sites (slightly higher than one other site) and shipped to me free. They sent an e-mail, apologizing that the order would arrive one day later than I expected, but the entire order actually did arrive as originally planned. Everything was well packed and arrived in perfect condition! I recommend this site and would order from them again.

Date of experience: June 9, 2013
Thailand
11 reviews
67 helpful votes
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Great website for shopping and comparing prices. I have had difficulty with shipping.

Date of experience: May 29, 2013
New Jersey
6 reviews
6 helpful votes
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Smooth, fast and an overall good experience. I only wish that the Amazon shipping department cold learn to pack quality books properly so they are not damaged during shipping.

Date of experience: May 25, 2013
California
1 review
5 helpful votes
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I bought an expensive pram set that cost us more than $1,000.00. The transaction went through but after one day I was informed that my account was fraudulent. Four reps told me I did not pass all security checks and I had to call Amazon. Com because they flagged my account and even inactivated it. Not only was I accused of being a fraud because of their own error. I was sublected to too much stress. Probably they dont get as much people to buy more than a thousand dollars everyday so its a red flag for them. My bank even had to call them and ask what was wrong with the transactions since the bank approved of it. I used a debit card (GOOD as Cash)

STAY AWAY FROM THIS SITE THAT CALLS YOU A FRAUD WHEN you buy something expensive and that sends them red flags. STAY OUT OF THIS SITE that gives you stress more than convenience. For the inconvenience they gave me, they were happy to give me a $10 dollar discount. Yeah! What a beautiful business I had with them

Date of experience: May 22, 2013
Michigan
6 reviews
15 helpful votes
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I love amazon!
May 18, 2013

I love amazon! I however wish it was 79 dollars for a premium membership though. :/

Date of experience: May 18, 2013
California
14 reviews
33 helpful votes
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This site has everything you could possibly need for your baby. They have incredible prices on diapers. This is a great site for a new mother.

Date of experience: May 15, 2013
California
21 reviews
66 helpful votes
Follow Tracey S.
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Best site ever for books and other media. I am a Prime member now, totally worth it to be able to order items and get them in 2 days with free shipping. I love my Kindle fire HD also, so much better than my old ipad. Amazon has excellent customer service and you can call them! I always check prices and products on Amazon now before buying. Their phone app is marvelous also.

Date of experience: May 13, 2013
KR
5 reviews
17 helpful votes
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I love everything on Amazon, except the slow shipments

Date of experience: May 10, 2013
Ukraine
4 reviews
36 helpful votes
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Amazon seems to have been around forever. About a month ago I bought a used book. Great price, great book and no problems at all. I used Amazon some years ago and it did not go so well. However, my recent experience I can highly rate. They really seemed to have improved how they do things which is great for someone like me who would prefer to get good deals on old stuff.

Date of experience: May 7, 2013
Washington
1 review
2 helpful votes
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I believe Amazon is involved in fraud. They seem to have a glitch in their online ordering system that causes you to order items that you do not want. I was ordering two books, but had others in my shopping cart, I selected a quantity of 0 on the items that I did not want. The only step to proceed from that page was to place the order, and the items that I had select as 0 quantity where ordered. Immediately afterwards I cancelled the order! And received confirmation of the cancelation, but still the order was placed. So now even if I cancel my order I still have to pay shipping. A company as big as this would not make their website so user friendly with out it being an intentional way to make customers spend more $$ then the intend to. Seems like fraud to me.

Date of experience: May 6, 2013
Virginia
4 reviews
2 helpful votes
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I just love Amazon - they always have everything that I am looking for and often beat the ebst prices that I can find when comparing with other sites - excellent shipping rates & times! Mega time saver!

Date of experience: May 3, 2013
Arizona
8 reviews
50 helpful votes
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Best customer service. Most reputable and highest quality online retailer in the United States. Period.

Date of experience: May 2, 2013
GB
16 reviews
51 helpful votes
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Amazon.com is the Internet's most trusted and reliable department store. It's great not only for purchasing products and product research, but is also an effective place to conduct research on all types of topics.

Started as an online bookstore in Jeff Bezos' Bellevue, WA garage in 1995, when online stores of any kind were rare and novel, Amazon.com has become much more than merely the top place to shop for nearly anything. Amazon.com has become a full-blown Internet portal to compete with Yahoo!, Microsoft and Google, offering account holders for free in many cases many cloud storage and processing services, as well as spawning or acquiring a diverse set of other, non-flagship online properties.

Many don't know Amazon has owned the popular and indispensable Internet Movie Database (imdb.com) since 1998. They run alexa.com, providers of information about web traffic. Amazon Mechanical Turk (mturk.com), wihose slogan "Artificial Artificial Intelligence" always gets a light chuckle from me, is a great place to make a little extra cash or find some humans to do tasks online that only humans can do. Zappos.com is a repackaging of their shoe and shoe-related offerings. And in 2013 Amazon.com gobbled up goodreads.com, a book lover's social networking site.

I'm sure they're not perfect, but speaking only for myself I have ordered many kinds items here and thee through the years and I have never had a problem. Most recently I ordered my first 64-bit system in many different pieces and orders through them and all the parts have shown up on time or early and all the parts were what they were supposed to be, as, dealing with a firm as well-known and established as Amazon is, I expected them to be.

Date of experience: May 2, 2013