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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Always excellent service. Always great prices. No wonder they are the worlds biggest online retailer! One click checkout is super convenient!
I order everything from books to cosmetics to coffee from Amazon and am never concerned about delivery. A few times I ordered on Sunday and had my stuff delivered by Monday! Who does that? :) Love your site and what you offer.
I recently purchased an item from Amazon and never received the product. Within days of submitting a complaint, Amazon had refunded my money! This may be the only site I'm no afraid to use!
I can usually find very good prices here. The free shipping on bigger orders is a plus. I don't buy from 3rd party venders usually. Just from amazon. I've always had good experiences.
I joined Diapers.com when my daughter was born. They have a good selection of merchandise. However, other than diapers, all the other products are over-priced.
I looooooooove this site! I go there for one book and they recommend so many others I always end up buying at least 3! But I might get a kindle soon to solve this problem :)
Love this website. Yes, not all the price is cheaper but if you know what do you need and market price, you'll save time, money, energy on Amazon.
Prime member really pays off. Customer service is great.
Amazon is nothing less than a revolution in how the world shops. It is a huge step forward in the achievement of an ideal competitive market. It is user-friendly, vast, and reliable.
I cannot say enough good things about this site! If you have not yet visited or purchased anything I would recommend doing so immediately. Any product you could imagine is sold here and with various pricing options as well as delivery options the saving can be tremendous. If you often order things online I would highly encourage paying the extra to sign up for Prime membership (free 2-day shipping) or even waiting until they have a free trial (they often do).
Cannot say enough about Amazon. Their customer service is A++++. Every time I have an issue, they resolve it. They keep customers happy and happy customers keep coming back.
I do A LOT of purchases online and I always go to Amazon first. I am a prime member and it's worth the money.
THANK YOU AMAZON for being so consistent in your customer service. I love you guys!
You can find, just about anything here. Everything I have ordered has been great, books, music, movies. You can really find some older stuff, from your youth. I love how, if your not in a great hurry, you get free shipping.
Everything I have ever ordered from Amazon has been a great experience. No issues on getting orders on time. I ordered a Kindle Fire in 2011 and about a year later it stopped working. I called Amazon and explained the situation and they sent a new one ASAP, with a return shipping label for the old one at no cost. Greta prices AND good customer service. Wish they had a store front!
I shop and purchase from Amazon at lease once a month if not more. They tend to have much better prices on a lot of items compared to other retailers.
I've purchased many different categories of items and haven't had a bad experience yet. I love that if you purchase $25.00 worth of products that say are eligible for Super Saver Shipping you get free shipping! Just make sure that you check the box that says "Super Saver Shipping" at checkout! I haven't tried Amazon Prime yet though so I can't comment on that program.
I really enjoy having the choice to purchase some items new or used (music cds and books). The great part is that some of these used items qualify for Super Saver Shipping which helps to save even more money! There are buyer choices listed to click on for the prices of new and used items so you can scroll through to see which qualify. The used listings also list the rating of the item; i. E. Used - Like New, Used - Good, Used - Acceptable. There are other types but I didn't list them all here.
They also have seller reviews for private sellers which includes their seller percentage rating. It's a good idea to click on their profile to get a better idea of how many items they've sold and view some of their feedback to see if they appear to be reputable.
I find that Amazon is my first stop when I'm at the start of the research process for an item. The user reviews are extremely helpful and I rely on them to help me make decisions on purchasing products whether I buy them on their site or not. Amazon users! Keep those product reviews coming, good or bad to help let other shoppers know what we as consumers think of their products!
Enjoy the Amazon experience!
I've been purchasing all kinds of things from Amazon for about ten years now and I've never had a bad experience with them. I appreciate the "one stop shopping" aspect of the site.
I have been Amazon shopper for the past 7 yrs and needless to say their customer service is a five star one. Almost most of the items I have purchased from them have been really working great and they have return policy. It is a very safe site to shop with and your credit card is very safe with them.
I have never had a problem with anything on this site. Even if there were some buys that I needed to return, this was handled efficiently. I think the buyers are driven to do right by their consumers given the rating system.
I absolutely love this site! I've ordered from amazon MANY times. I've even returned stuff to amazon without any trouble. They're a great company to order from and I would recommend them to anyone!
Hands down the best online retailer. Best prices, customer service, reliable reviews, etc.
Amazon sets the bar for retailers, including even local brick and mortar retailers.
A great thing to do is to walk around local stores and search the same products on Amazon for comparison and reviews using your cellular phone and the Amazon app.
And they sell almost everything. With Amazon, you could survive without ever stepping foot outside to buy anything.
Used this site several times & never had a problem with them. The site is very easy to use & no problems with returns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members