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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I have bought several things through amazon with no trouble. But I always look at the buyers info for how long they have been doing it, if there are complaints and how they are rated.
Mostly good. I have had problems with the kindle tech support not answering my request for help. I have a Manual for my kindle though and I've eventually figured out what went wrong
This site is amazing, once you have amazon prime everything will consistently come very quickly and if you have a problem their customer service is very decent. Highly recommend!
I love it too bits! Fast, user friendly, reliable! Everything i love!
Never had an issue with this site. Always helpful and try really hard to protect the consumer!
It has a great delivery policy and a wide variety of products, it's a one stop online shop if you ever need to buy anything. I totally dig it.
Ordered many items over the last month since I was furnishing a new place after moving to another state with my clothing only.The prices are great and customer service is superb.
Customer service was horrible and I had to ask for a different Customer Service Rep. Who I could understand. I felt as though my call was redirected to a third world country.
I prefer eBay over Amazon but all of my experiences with Amazon.com have been pretty good! Definitely have a great search engine, prices, and of course their reviews are helpful too.
Got in Paid money, Got shafted, cant get a password. Cant. Access my records.
Cannot access census. They one step your credit card. I am now putting my activity on Wikitree and am starting a Campaign to WIPE OUT ANCESTRY.COM
Leave packages at the door without buzzing door. I was home and yet they left it downstairs on stoop, not even inside the building. I have tried them twice because I thought the first time was a fluke since I was not at home. Second time, was here all day and they still did not buzz and left it anyway. I think this is inappropriate for $100 worth of merchandise!
I use this all the time for anything I need to buy online, great site.
This has to be the best shopping site online. Always get orders in timely manner and customer services are top class when things go wrong. Great example of how to run a website.
I have ordered from Amazon since its inception, usually on a monthly basis. Knock on wood but, to date, I've never had a complaint. At first, I only shopped for books, now I check with them first for anything I order. I am amazed that their prices are usually as good as, or better than, the competition. I even have a link to their site on my blog. I was really excited when I published my first poetry book, at the age of 65 - which is available on Amazon!
Products I order arrive quickly, even from member suppliers. I' have never had to return anything. Amazon is my number one source for reasonably priced audiobooks. I can't drive a block without one playing!
I am titling this review "My Dog Ate My Homework"
Do NOT order from this company. I ordered several items and under the "free shipping" offer for first time orders. I am an
Amazon Prime member, so I order something from Amazon almost every day, receive free two day shipping and have exceptional customer service. I gave Soap.com a try due to their free shipping offer and a coupon discount for first time shoppers. The order was placed on a Thursday with a delivery date given of Saturday. Today was the expected delivery day and I received an email from Soap.com stating the order was going to be delayed and " We do try our best to make sure that we honor the date that is listed on the site. Unfortunately we do not guarantee that day, things are subject to change, due to weather, package being damaged, ext. In this case the reason your order was delayed was the truck that had your package broke down while it was in transit to the FedEx facility." So essentially, It is not our fault. The truck broke down. This would be humorous if it was not so frustrating. I sent a follow up email questioning this response and received a follow email stating: t you are very disappointed in the response you received from us here at Soap.com. "It is such a shame that your first order with us was delayed with FedEx and although it was not our truck that broke down, we do accept full responsibility for orders that are delayed, no matter the reason. Unfortunately, the previous representative was correct in stating that we can never guarantee a delivery date. This is for common sense reasons, like a truck breaking down, or weather impacting the area etc... " Sadly, this was not a joke. It is apparently their policy that they will deliver on time... unless something happens. They have no plan B. They did offer me $10.00 off my NEXT order which I found laughable as I do not plan to do business with them EVER again. Beware!
Diapers.com delivered. It was for a friend's kid's first birthday, and I wanted to get them some practical gifts (diapers, shoes, formula, etc.) and didn't know about diapers.com so took a risk and it paid off. Got a decent deal and they got everything on time. I'd do it again.
I really love Amazon. I have bought numerous products from their site and have always been happy. You just can't beat the prices. I recommend it to anyone, especially for hard to find videos.
Love this site, my go to web ordering spot. If I need it, and they have it, this is where I buy. I must have made 100+ purchases from this site, and I am always happy.
Always the best price. Amazon Prime gets me free two day shipping and there is never any problem returning anything. When I am in hurry, I can usually have something delivered next day for 3 bucks (less than the cost of a coffee from Starbucks!).
Amazon.com is the yard stick that all others try to emulate (but don't quite get it).
Received a Philips Sonicare toothbrush from them today. Unbeatable prices (compared to local department stores) and by far the best toothbrush I've ever used. Should have bought more than one replacement head, though.
4/5 because many of their electronics can't be sent over to Australia, but I used a third-party service to forward it to me. Unsure if the warranty will be valid, but here's hoping that it holds up :D
I order from here all the time. No matter what I need, I go here for fantastic prices and shipping. They use to only sell cds and books when they first came out. Now you can get pretty much anything!
If your a prime member you receive free 2 day shipping on all your orders. I never had any serious issues. When ordering constantly online there will always be a bump or two, but with AMAZON, they take good care of you. Their online chat is quick and easy and they do everything they can for you. Broken item? They replace it right away and won't bother you like some other sites. Got a bad seller? They take care of the problem for you.
By far the best customer service you will find online. A++++
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members