I have to say that I do not agree with the negative comment. I don’t think it is because you have one bad experience that you need to scare people with words like scam and other horror stories. I had an excellent experience through H-Rez 3 weeks ago choosing a hotel in Boston. H-Rez is part of Hotel-Rez and are both Expedia partners, that is for me a proof of a high reliability concerning the information I get and the price. I called the customer support because I did not receive the booking confirmation (I made a mistake in my email address). The person I had on the phone was very courteous and dealt with my problem in a few seconds. I used them again to go to New York last week and again, everything went fine! I am happy to give a high five to H-Rez and would book again with them with my eyes closed!