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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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This is among the best ecommerce website. I hv ordered lot of things including books, electronics and clothing. The whole shopping experience is so hassle free.
I've been a loyal customer since the late 1990's. They've changed my life in so many ways. I'm proud to be Prime!
Very good service. No problem with returns. Helpful staff
Many time i tried to order, but there were problem
Never have a problem after tons of orders. I use Amazon Prime so my shipping is free for many items. Even a crib, basketball goal and patio umbrella. All heavy shipping items. Orders are correct, always on time!
Unbeatable... my go to place for almost everything except fashion (they don't do enough luxury stuff). So easy to find everything at the best prices, to get reviews of the stuff and to check out. Despite having an iPad, I still rely on Amazon reviews on books and music before buying from the iTunes store. Great -- I can't believe I lived without it for most of my life.
Dear Amazon,
I love you. But I would love you even more if I could cancel an item that was being shipped. Often shipments take longer then the estimated time, but other then that I have no other complaints. Well, they should make all of their old movies on Prime for free instead of making me flip to netflix or Hulu.
Great experience buying, and I have been buying for years
Got a Furby for my daughter at the best price on the net. Arrived on time in perfect condition. Tried it out myself and wanted to keep it lol. Cant wait til Christmas
I have been ordering from them for a long time. My items always arrive right away and without a mistake. The reason I'm giving them only 2 stars is that I've noticed when I reorder things from my order history that they have raised their prices on every item by approximately $2.00. So you really do PAY for their 'free shipping.'
We have a Prime account with Amazon and buy almost everything there. We live in mountain area and do not have many stores around. However, all the items bought on Amazon are always delivered on time, even in our location. It is amazing! We will definitely continue shopping on Amazon in the future.
I'm a Prime Member and I use Amazon for everything - from their subscribe and save (I use a lot of fitness products - supplements, protein powder, vitamins) to downloading books on my Kindle and watching streaming video on my Roku. Plus, I can get *almost* all of my holiday shopping done there as well.
I'm a college student and so I need to find books (among other things) at a cheap price. Amazon makes it possible for me to do this. Even if I don't buy my books (or other products) directly from the "Amazon Account" and I buy it from someone else that posted their product on Amazon, I feel that Amazon made it easier for me to be able to search for and buy the product that I want at the price that I want it.
I've never been chipped out of my money. I always received the product that I wanted, in the condition that was listed and in a reasonable amount of time.
Thumbs up! <3
Amazing buying experience, recommend this above all else.
I love amazon.com and just bought a GPS on it although I wish that it was a bit more specialized cause sometimes I get confused with all the different categories and options. Great otherwise for choices and pricing, prime shipping is wonderful.
Purchased most of my stuff here at very friendly rate. Can prepare for my next gig with all the time spent shopping at home.
Do not expect your shipment as quickly as they advertise. Not the first time this has happened. Their website states "Order by 8pm and receive tomorrow". Don't trust their claims. The only reason I would order from Soap.com is if I needed items in a hurry. Since they do not ship as quickly as they claim, I have no reason to order from them as I get better deals elsewhere.
Good to purchase off of... but defiantly not good to sell on though... they will rip sellers off and freeze their funds for 90-180 days for no reason...
Man I love this site! Great prices, excellent return policy, first quality goods!
It has been very easy to navigate and offers almost an unlimited array of products. My past concerns have always been addressed with the utmost professionalism and courtesy.
I have been an Amazon.com customer for only one year and i find shopping at this site wonderful every time. Usually i come here for some technical products not those fashion items and i find the reviews are of much reference value.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)