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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,739
value
1,628
shipping
1,622
returns
1,423
quality
1,540

We monitor reviews for authenticity

India
3 reviews
4 helpful votes
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This is among the best ecommerce website. I hv ordered lot of things including books, electronics and clothing. The whole shopping experience is so hassle free.

Date of experience: October 14, 2013
Illinois
6 reviews
12 helpful votes
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I've been a loyal customer since the late 1990's. They've changed my life in so many ways. I'm proud to be Prime!

Date of experience: October 12, 2013
Massachusetts
3 reviews
6 helpful votes
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Very good service
October 12, 2013

Very good service. No problem with returns. Helpful staff

Date of experience: October 12, 2013
Bahrain
6 reviews
4 helpful votes
Follow Muneera I.
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Many time i tried to order, but there were problem

Date of experience: October 11, 2013
Georgia
3 reviews
2 helpful votes
Follow Dianne H.
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Never have a problem after tons of orders. I use Amazon Prime so my shipping is free for many items. Even a crib, basketball goal and patio umbrella. All heavy shipping items. Orders are correct, always on time!

Date of experience: October 10, 2013
New York
4 reviews
47 helpful votes
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Unbeatable...
October 10, 2013

Unbeatable... my go to place for almost everything except fashion (they don't do enough luxury stuff). So easy to find everything at the best prices, to get reviews of the stuff and to check out. Despite having an iPad, I still rely on Amazon reviews on books and music before buying from the iTunes store. Great -- I can't believe I lived without it for most of my life.

Date of experience: October 10, 2013
California
4 reviews
7 helpful votes
Follow jodie f.
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Dear Amazon,
October 9, 2013

Dear Amazon,
I love you. But I would love you even more if I could cancel an item that was being shipped. Often shipments take longer then the estimated time, but other then that I have no other complaints. Well, they should make all of their old movies on Prime for free instead of making me flip to netflix or Hulu.

Date of experience: October 9, 2013
Dominica
3 reviews
5 helpful votes
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Great experience buying, and I have been buying for years

Date of experience: October 8, 2013
Florida
2 reviews
5 helpful votes
Follow Stephanie E.
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Got a Furby for my daughter at the best price on the net. Arrived on time in perfect condition. Tried it out myself and wanted to keep it lol. Cant wait til Christmas

Date of experience: October 8, 2013
New Jersey
1 review
4 helpful votes
Follow madforlabs m.
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I have been ordering from them for a long time. My items always arrive right away and without a mistake. The reason I'm giving them only 2 stars is that I've noticed when I reorder things from my order history that they have raised their prices on every item by approximately $2.00. So you really do PAY for their 'free shipping.'

Date of experience: October 7, 2013
Virginia
4 reviews
8 helpful votes
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We have a Prime account with Amazon and buy almost everything there. We live in mountain area and do not have many stores around. However, all the items bought on Amazon are always delivered on time, even in our location. It is amazing! We will definitely continue shopping on Amazon in the future.

Date of experience: September 24, 2013
Maryland
4 reviews
53 helpful votes
Follow Jess S.
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I'm a Prime Member and I use Amazon for everything - from their subscribe and save (I use a lot of fitness products - supplements, protein powder, vitamins) to downloading books on my Kindle and watching streaming video on my Roku. Plus, I can get *almost* all of my holiday shopping done there as well.

Date of experience: September 24, 2013
Georgia
8 reviews
19 helpful votes
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I'm a college student and so I need to find books (among other things) at a cheap price. Amazon makes it possible for me to do this. Even if I don't buy my books (or other products) directly from the "Amazon Account" and I buy it from someone else that posted their product on Amazon, I feel that Amazon made it easier for me to be able to search for and buy the product that I want at the price that I want it.

I've never been chipped out of my money. I always received the product that I wanted, in the condition that was listed and in a reasonable amount of time.

Thumbs up! <3

Date of experience: September 20, 2013
Florida
3 reviews
7 helpful votes
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Amazing buying experience, recommend this above all else.

Date of experience: September 17, 2013
California
2 reviews
6 helpful votes
Follow Lisa B.
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I love amazon.com and just bought a GPS on it although I wish that it was a bit more specialized cause sometimes I get confused with all the different categories and options. Great otherwise for choices and pricing, prime shipping is wonderful.

Date of experience: September 17, 2013
California
12 reviews
308 helpful votes
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Purchased most of my stuff here at very friendly rate. Can prepare for my next gig with all the time spent shopping at home.

Date of experience: September 17, 2013
Connecticut
1 review
2 helpful votes
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Do not expect your shipment as quickly as they advertise. Not the first time this has happened. Their website states "Order by 8pm and receive tomorrow". Don't trust their claims. The only reason I would order from Soap.com is if I needed items in a hurry. Since they do not ship as quickly as they claim, I have no reason to order from them as I get better deals elsewhere.

Date of experience: September 14, 2013
Ohio
27 reviews
72 helpful votes
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Good to purchase off of...
September 11, 2013

Good to purchase off of... but defiantly not good to sell on though... they will rip sellers off and freeze their funds for 90-180 days for no reason...

Date of experience: September 11, 2013
Virginia
2 reviews
1 helpful vote
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Man I love this site!
September 10, 2013

Man I love this site! Great prices, excellent return policy, first quality goods!
It has been very easy to navigate and offers almost an unlimited array of products. My past concerns have always been addressed with the utmost professionalism and courtesy.

Date of experience: September 10, 2013
France
2 reviews
2 helpful votes
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I have been an Amazon.com customer for only one year and i find shopping at this site wonderful every time. Usually i come here for some technical products not those fashion items and i find the reviews are of much reference value.

Date of experience: September 10, 2013