It was our 2nd time we bought the floor heaters from Thermosoft. We did our master bedroom and bathroom 3 years ago and then we decided to make a living room too. We have a small ranch in the mountain area and it is getting pretty cold in the winter and even during some summer nights. The floor heating was saving us in our bedroom and kept us closer :) We have a baby now! :) Anyway, we are very pleased with the product and the service. We had to call several times to update the dimensions and always had someone ready to help us. It is so rare nowadays to have such services. Our sale rep was very friendly and even humorous and the heaters came very fast. They are installed already and are working perfectly. I was kind of surprised to read the previous review. It is a very strange review I guess something went wrong or else We are completely happy with the service and the warm floor and would definitely come back again, when we decide to make a kitchen floor.