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Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Order from amazon all the time and items are delivered in time and in good condition
This company has re-defined the buying experience... This is the sight that keeps all the others honest... Be careful with some of the marketplace sellers, stick with prime eligible shipments and you can't go wrong... The best customer service in the business
Never had a problem with Amazon. Amazon Prime is great!
We love goods from amazon, there are many choose which you like.
They have a great selection - you can get more cd's here than any store.
I get an usb flash drive from this company these days. So yes the drive is inexpensive, but is it even worth it? I guess it could be if you really needed the storage and were low on cash.
I use the "Subscribe & Save" program monthly for various items. I like the program but you really have to keep an eye on your subscribe & save account, some items aren't available/can't get, etc. close to your shipping date. What I do now is start checking my acct. Around the 20th of each month to make sure everything I've ordered is actually available. Other than that, it's a good program to save $$$
Good shopping experience, I soon received my product
What would I do without Amazon. 90% of the time it's the most affordable option for merchandise. I've had nothing but good service as far as delivery and customer service questions. I LOVE Kindle Prime for delivery and Kindle purchases.
You're probably familiar with Amazon.com already, but I'm specifically reviewing Amazon Prime. This is a service (requires an annual subscription) that make shipping FREE for any purchase made directly from Amazon (usually, this is lower than the competitor pricing). Additionally, Prime gets you FREE streaming for tons of movies (usually not the greatest movies out there, but some good ones). You can also get an Amazon Prime app to watch movies on your iPad. And, with Prime you can "borrow" many different books for free on the Kindle reader so you don't have to buy them.
Amazing customer service, a lot of products on here are the cheapest on the market and super fast delivery, buy in confidence.
I got my new Lenovo laptop from Amazon at a great price. Saved over 220 bucks, even after international shipping to Australia. Managed to get some tasty jerky and an alarm clock as well. From the same website? Unbelievable. THANK YOU!
We purchased a NEW Wii drum set (aftermarket) for our son for Christmas of 2012 from this company on their Ebay store. After the drum set had been used a handful of times, the green drum (the control basically) stopped working. We have tried numerous times to contact the company through Ebay, and directly through email, facebook, website, and their phone number. We have yet to receive a response and we are almost to Christmas of 2013. I live in MN and am willing to drive to their location, do not expect a free exchange (unless the set is deemed to have stopped working due to manufacturer error,) and have told them this. Stay away! Too much of a hassle and terrible customer service. The price you will save buying their products will not be worth it! Buy quality products from a company that will back them!
Bad customer service!
I placed an order for 50+ dollars to qualify for free shipping & utilize their 10% "Moble10" discount via Paypal. It was refund within an hour without explanation.
Bad customer service. If product is not available they should check would I willing to have back ordered. My feeling is that they don't want honor the free shipping because the item I ordered is 24 can of canned soup.
Looking for something online, find it here and buy it...
I have had two or three lost items this year from sellers, somethings P&P is hard to find before buying items.
I'm a college student and need to find everything at a cheap price. Amazon is my go to place. I can literally spend hours browsing the site. They have everything!
Great! Been using them for years. Never failed to get what I ordered and most are of good to excellent quality. Can also find many hard to find items. Shipping is usually quick. I have found that the best quality items seem to ship slower. Don't know if this makes a difference. Totally recommend!
You order it, and they get it to you. Theres no delay and I've had amazing service with them. I've had one problem with them but they got back to me fast. I love this website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members