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AmazonReviews 11,119

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,739
value
1,628
shipping
1,622
returns
1,423
quality
1,540

We monitor reviews for authenticity

California
4 reviews
3 helpful votes
Follow Ed D.
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Make sure to check the shipping price when purchasing anything from amazon.

Date of experience: December 10, 2013
New York
4 reviews
4 helpful votes
Follow Debra P.
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Amazon's customer service is great. When I had an issue with a wrong product, they paid for return shipping.

Date of experience: December 10, 2013
California
2 reviews
9 helpful votes
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I couldn't really complain about much, always on top of things and they help resolve any issues in a very timely manner. Love Amazon!

Date of experience: December 10, 2013
Philippines
4 reviews
5 helpful votes
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I got exactly what I ordered with exactly the specification I expected. It was a Yamaha PSR S 550 keyboard. It was shipped right to me. The description pictures are exactly what I received. Thanks

Date of experience: December 9, 2013
Texas
3 reviews
4 helpful votes
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I use amazon for all of my needs! Shipping is always fast and amazon is an excellent distributor. I love the Amazon Student and Mom sections to help save you discounts on what you really need. I am totally in love with the wish list and am constantly updating my lists. You can use a universal wish list button for once! So add an item from ANY site and if amazon has a cheaper match it will automatically show up and recommend similar items. The perfect site to make a baby registry too! Wonderful I could not be more pleased with a site!

Date of experience: December 9, 2013
Ohio
10 reviews
34 helpful votes
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Love this site
December 8, 2013

Love this site. Lots of great stuff for a great price. The only bad thing is shipping can take a while. I ordered a phone case 2 1/2 weeks ago, and it's still across the country. But I usually have no problems.

Date of experience: December 8, 2013
Arkansas
4 reviews
2 helpful votes
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I have ordered enough times from Amazon, I don't want to admit to the numbers. Delivery is always as promised. One delivery was delayed by a day due to inclement weather at a UPS hub. Neither Amazon's or UPS's fault. Items are always well packed, arrive in terrific shape. The prices are hard to beat (at times they are not the cheapest, but with their track record in fulfilling my orders with quality product delivered in a timely manner, low price doesn't always win out. Fortunately, they ARE often the pricing winner, so there are no decisions to be made.

Date of experience: December 7, 2013
Washington
5 reviews
8 helpful votes
Follow Dhammika U.
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Love the service at Amazon and reliable shipping. I buy my formula from them and always at my front door on time.

Date of experience: December 7, 2013
California
7 reviews
19 helpful votes
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Amazon is just the best thing on earth. You can find such amazing deals that you would find on other sites as a scam. They're extremely secure with their information, and alert you on which products will be taken down if, in any way, are skeptical.

Every time I order from Amazon, my packages arrive on time, in good condition and fair priced. They have a direct line that isn't confusing and the reps help you in an orderly and timely fashion.

Amazon is just a great site. I'm sure they have their occasional mix ups but so far, with me, they've been nothing but helpful and successful.

Date of experience: December 6, 2013
Florida
3 reviews
6 helpful votes
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The site is amazing
December 6, 2013

The site is amazing. You are able to make purchases and the sellers on the site are very professionals

Date of experience: December 6, 2013
Illinois
3 reviews
2 helpful votes
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Love Amazon
December 5, 2013

Love Amazon. I can find almost anything on their site (except ammo, guns, and live animals) Always a great experience and almost always free shipping.

Date of experience: December 5, 2013
Arizona
19 reviews
20 helpful votes
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Amazon is OK but overstock.com is much better though!

Date of experience: December 4, 2013
Utah
3 reviews
1 helpful vote
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They are what they promise... so great to get products on time.

Date of experience: December 4, 2013
California
4 reviews
4 helpful votes
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Cyber Monday was awesome this year! And the new Amazon drones are mind blowing. I always shop here to find a bargain.

Date of experience: December 3, 2013
New Jersey
15 reviews
45 helpful votes
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It's been our go-to site for anything book-related for years and we're finding it useful for all sorts of other things. For instance, we found a tail light for a Toyota Prius for less than half the quote from a local mechanic. (The tail light is now in service with no problems.) I did have one minor issue re Kindle: a magazine that they offer (and show as available for the Kindle) isn't supported on the PaperWhite. I didn't find that out until after I had purchased it and found it wouldn't download. It was easy enough to cancel, but that part of the web site needs improvement. For things non-Kindle I've never had a problem with shipping delays or other issues. Sometimes they have surprised us and the item showed up the next day when we asked (and paid for) regular shipping. In general, Amazon keeps surprising us with what can be purchased reliably online.

Date of experience: November 29, 2013
France
3 reviews
4 helpful votes
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I love this web site each time that i need something that i don't find in the store i usually go for shopping i look for it on amazon and i find everything

Date of experience: November 29, 2013
Illinois
3 reviews
3 helpful votes
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I have mad multiple purchases with amazon.com. I have been very pleased with the experiences. On the rare occasion that there was an issue with my order, it was resolved quickly. I will continue to use amazon.com for the majority of my online shopping.

Date of experience: November 24, 2013
Minnesota
43 reviews
192 helpful votes
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I cannot live without books. Thankfully, amazon has plenty of those, often at cheap prices, It is also useful in finding books that are rare and out of print.

Date of experience: November 20, 2013
Washington
2 reviews
23 helpful votes
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I used to buy some books from amazon, they all cheap and high quality. Then I try to order other things like mouse and keybords, it's not good as usual, there are something wrong with them. Customer service has really dropped the ball and have lost touch of what they are there for. I will nolonger recommend amazon or shop there due to the lack of respect that they have developed towards their customers. It seems like the bigger they get, the less they care.

Date of experience: November 18, 2013
VE
3 reviews
23 helpful votes
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Great customer service and quality products. Thank you! amazon.com

Date of experience: November 17, 2013