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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

Kuwait
4 reviews
4 helpful votes
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Boom Boom Pow!
June 23, 2015

Amazon continues to amaze me with vast amounts of merchandise and goods. The user friendly site and easy checkout process is awesome. Thanks Amazon for the years of awesomeness!

Date of experience: June 23, 2015
China
2 reviews
13 helpful votes
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This purse offers bright and vibrant colors which are sure to get noticed and have you getting compliments. On the back is has the same colors but strips instead of block/diamonds on the front.The metal accents really make this bag pop and offer a step up to the design. I was offered this purse to sample for evaluation. I did not promise to post a review, but I stated that if I did review the product, it would be an honest, unbiased review.
The straps on this purse offer as suitable thickness which is perfect to carry comfortably. The zipper on this purse is a metal one with a metal pull, so it is sure to last. The inside is lined with a durable material and inside of this purse offers a great depth. There are pockets as well as a zippered compartment with this purse on the inside. There is also an adjustable strap you can add to this purse to carry it on your shoulder if you don't wish to carry it. I have been using this purse for a little over 3 weeks and overall I am impressed with it. I highly recommend this purse to anybody who likes a fun, bright well made purse- And SUPER price.
If you want to know more details of it you can enter the link of http://www.amazon.com/Avber-Multifunctional-Motorcycle-Shoulder Multicoloured/dp/B00V2UNB6C

Date of experience: June 22, 2015
Washington
5 reviews
3 helpful votes
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So good
June 22, 2015

I buy a lot of clothes and books i try not to do it online or id go broke but from time to time amazon has things that i just cant pass out on.

Date of experience: June 22, 2015
New York
2 reviews
3 helpful votes
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Wonderful
June 22, 2015

Amazon continues to amaze me with stellar customer service and timely deliveries. I've started ordering pretty much everything there. Great place to shop.

Date of experience: June 22, 2015
Washington
3 reviews
2 helpful votes
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It has its momments
June 22, 2015

Sometimes you can find stuff really and i mean really cheap and you even get free shipping or free two day shipping if you test out amazon prime, keep an eye out.

Date of experience: June 22, 2015
California
2 reviews
0 helpful votes
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I have used AMAZON with Amazon Prime for years now. I plan to renew my membership this year. I am able to purchase all of my health products at a very reasonable price where the regular store fronts and some sites will over-charge you for the same merchandise.

Date of experience: June 22, 2015
Texas
2 reviews
3 helpful votes
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Amazon Junkie Here
June 22, 2015

Amazon is awesome. Since Amazon started, I almost never have to go shopping anymore. I love how convenient it is, and it is usually pretty competitive on pricing. I don't know what I'd do if they went out of business.

Date of experience: June 22, 2015
Nevada
5 reviews
6 helpful votes
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Simply awesome
June 22, 2015

You simply cannot go wrong buying something from Amazon!

Date of experience: June 22, 2015
New Jersey
1 review
0 helpful votes
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GREAT place to shop
June 22, 2015

I have ordered so many things through Amazon! They always ship quickly and if there is a problem they resolve it promptly. I shop Amazon before I shop on any other site. Their prices are usually the cheapest too.

Date of experience: June 22, 2015
New Hampshire
6 reviews
38 helpful votes
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PRIME
June 22, 2015

Only good if you use prime and only buy items sold by Amazon.com

Date of experience: June 22, 2015
Texas
4 reviews
5 helpful votes
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Ever since I opened an account with them and made my first order I've been hooked. In a good way. I keep coming back because they have everything! Good prices, get to read reviews easily before buying and if you buy something that didn't come to your expectation they give you no drama about it. Transactions and returns are so smooth! In 4 years I haven't had to call until last week when. I continued with an order not remembering I didn't have enough on my card I called quickly to see if I could cancel it before having it go through and getting an overdraft (wasn't expecting much or had much hope since I had already made the order) but. They responded quick and canceled it quick and smoothly. Next day I went to my bank to deposit and ask for a statement. Everything was great! Then continued my order:)

This site to me is just perfect. And I absolutely love it!

Date of experience: June 22, 2015
New York
2 reviews
0 helpful votes
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Hi there everyone I've been purchasing lot's of different things on Amazon from all over the world I ordered a washer latch, some jewelry, a tablet for my son... etc. I get it with in 2 weeks or faster depending on where its coming from. I love amazon you can literally find everything and anything you need and looking for. The prices are awesome. Can find what u want in stores? No problem make amazon account today you won't be dissatisfied.

Date of experience: June 21, 2015
Louisiana
5 reviews
41 helpful votes
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I've ordered several different things from Amazon. Each transaction went smoothly, the product was delivered in excellent condition and in a timely manner. I have avoided their 30 day tidal for the two day shipping... at the end of the trial they begin charging their fee. I'm quite happy without that service. I recommend Amazon without reservation,

Date of experience: June 21, 2015
North Carolina
11 reviews
6 helpful votes
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Then get their Amazon credit card for 3% back, and just wait for the drones to drop off your packages!

Date of experience: June 21, 2015
GB
2 reviews
1 helpful vote
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Good Service
June 20, 2015

I love amazon. My first choice for shopping online.

Date of experience: June 20, 2015
Hong Kong
3 reviews
3 helpful votes
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Julie was a great help catering to my shipping needs! She was polite and professional. Would definitely use this company again.

Date of experience: June 20, 2015
Illinois
2 reviews
3 helpful votes
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Have ordered items that where defictive and if it was under $25.00, they just send you another one no return hassels. Some vendors will send you a shipping label to return it.

Date of experience: June 19, 2015
California
3 reviews
1 helpful vote
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99 percent of the time I am happy with the product but when I am NOT they always give a refund even for shipping I have always shop with Amazon since their infancy and will continue to do so

Date of experience: June 18, 2015
California
3 reviews
6 helpful votes
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The only reason I would not continue to shop with Amazon is because I feel guilty that I have abandoned my local brick and mortal shops. That was until I spoke with an employee of Amazon. She was very kind and it made me feel good that I was helping a fellow American with my purchase. What can I say? I have been shopping on Amazon for more than two years. I think there were only three times that I did not like the product I received. However, because these sellers earn stars for customer service, whatever problems I encountered were handled fast and to my satisfaction. If I needed money returned that happened. If I needed to exchange a product that happened. Once even, I was told to keep the erroneous product and still I received the replacement at no extra charge. They didn't send me some funky email asking if they could send me back half the price I spent like that Zulliy did. I have become a fan of Amazon because of my shopping experience. I have purchased lots of books, a few camera batteries, an adapter that converts my Blue Ray Disc player into RCA components. I really like the Streaming Movies on Amazon, too. I tried Amazon Prime by accident one time and they quickly stopped the subscription and refunded my account. I really love the streaming movies. If I can't find a streaming movie on Netflix (which was often), I was usually always able to find it streaming on Amazon. Sometimes I would rent the movie, which was great because they gave me weeks to watch it. I could watch my Amazon movie on my laptop, my smartphone, my tablet, Roku box and my Blue Ray Disc (when I connected it to wi-fi). Amazon is my new shopping buddy. I still however, enjoy going to my local merchants and making purchases, but if the price is too high, I do and have gone back to Amazon and have been pleasantly surprised.

Date of experience: June 18, 2015
NL
4 reviews
1 helpful vote
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Run away from vows!
June 18, 2015

I happily placed an order after being in contact with one of Amazon's associates. She ensured me, that there would be absolutely no problems with tax, shipping etc. - if there should be a problem, I should just take contact to Amazon, and they would then cancel the charge from the carrier. HOWEVER - now I'm standing here with a charge from my carrier, and Amazon won't step in. Not even after showing direct evidences to them. They run away from multiple vows, and simply don't care. Once the order is placed - good luck. You're sailing your own boat. Can't recommend, not even for my enemy.

Amazon - you can freely contact me, so we may now can find a solution. Until, will this review remain as it is

Date of experience: June 18, 2015