kumar p.

Superb quality for the price. Will definitely buy again.

On May 29th, I ordered 2 pairs of the Ray Ban polarized wayfarers--one for myself, and one for my boyfriend. 1 order, 2 pairs. Simple enough, right? When I received them, they were not the polarized pair that I had ordered. I requested a return, which they were more than willing to do. I sent back the 2 pairs, no problem, and I had them ship me 2 new, replacement pairs of the sunglasses free of shipping charges.

However, here's the kicker: the individual i spoke to in customer care only authorized the return of one pair, rather than the 2 that I had ordered. So, I returned both original sunglasses, but received only one replacement pair in the second order. Even worse: this replacement order was STILL incorrect, so I returned that as well. The problem? I've only been refunded for one pair, rather than the 2 pairs I originally purchased. So, i bought 2 pairs, returned both, received one replacement pair, and now the record of the replacement pair being returned is missing? Or the record of my return of my original order is missing? Either these two possibilities, or they did not record that they had only sent me one, rather than two, replacement pairs. I believe that overstock practices poor record-keeping practices, so it is up to the customer to be on top of it.

I've talked to customer care, and they looked into the case. On hour later, i received a confirmation of my return, and notification that a replacement pair was sent. I don't want a replacement pair, overstock. I want a refund for the 2nd pair so that I don't have to deal with you ever again! I called customer care yet again, and the guy i spoke to told me he would send me a shipping label. For what? For the pair I sent back already? He then said he has no information in his records that I returned the replacement pair, to which i provided a tracking number. If I received confirmation that I sent out BOTH shipments and they were received, AND this information is available in my account overview, surely overstock would have that information! After providing the tracking #, I was issued a refund. Time will tell if I actually get this refund, and if this refund is correct.

Overall, the massive headache of multiple and erroneous returns and lack of competence on the part of overstock customer care is not worth it. Had I not kept a record of the shipments, and when they were returned, and if I didn't set up an account and monitor my purchases, I wouldn't have been able to do anything about the issue. This is my first experience with overstock, and it will be my last, thankyouverymuch.

Don't Believe Snapdeal... wate site

I happily placed an order after being in contact with one of Amazon's associates. She ensured me, that there would be absolutely no problems with tax, shipping etc. - if there should be a problem, I should just take contact to Amazon, and they would then cancel the charge from the carrier. HOWEVER - now I'm standing here with a charge from my carrier, and Amazon won't step in. Not even after showing direct evidences to them. They run away from multiple vows, and simply don't care. Once the order is placed - good luck. You're sailing your own boat. Can't recommend, not even for my enemy.

Amazon - you can freely contact me, so we may now can find a solution. Until, will this review remain as it is