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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

California
2 reviews
6 helpful votes
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Best online retailer
August 3, 2015

I have never had a bad experience with Amazon. If you get a bad product, or just not what you were expecting, returning product is simple and easy. If they have your product available, I would recommend using them.

Date of experience: August 3, 2015
Arizona
2 reviews
9 helpful votes
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I was shopplng on line for a queen size 9 piece madison nicolette purple comforter set & found several sites selling this item for the same price as yours $83.99 with free shipping

Date of experience: August 3, 2015
California
3 reviews
1 helpful vote
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Usually great
August 3, 2015

Great customer experience. Some of the sellers that sell through Amazon are not as trustworthy as Amazon.

Date of experience: August 3, 2015
Singapore
13 reviews
3 helpful votes
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Average
August 3, 2015

I wished that they would sell their products to singapore also on a cheap price

Date of experience: August 3, 2015
New York
2 reviews
7 helpful votes
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Ever have a cashier ask you that question? There was always something you couldn't find but instead of stating the items not found, we typically just smile and say yes. When it comes to Amazon, I always smile and say a resounding "yes" because it's true!

I sincerely hope Amazon never fixes what isn't broken becauses they're that good. I used to work for AOL back in the day and I can safely say that there are a few things users want... enough 'white space' not clutter their screen... convenience (one stop shopping)... and ease of use (navigation, as few "clicks" as possible, etc). Amazon has that, and more.

I do the majority of my Chrismas shopping on Amazon and even orders placed a couple of days before the holiday have arrived at my door in time to wrap and place under my tree. I've purchased everything from makeup to food items, electronics to kitchen gadgets, and more. And the couple of times when I did have to return something and didn't have a printer, they sent me a label via the good old USPS.

If there is a downside to Amazon I haven't found it yet. All positives in my book!

Date of experience: August 3, 2015
California
1 review
0 helpful votes
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A very streamlined USB 3.0 hub (USB 2.0 compatible) that takes up very little space on the desktop and is great for travel. The dimensions of the hub are 4.5"x2 3/8"x0.75" and weighs only 1.75 ozs. The cable is 23", giving you plenty of options as to where to put the hub.

The hub is plug and play. First use I connected the hub before turning on the computer, then got the usual notices about installation of driver and ready to play. No problems, it was ready for use immediately.

There are 4 ports, 3 on one side and one on the other.

I am using this hub with my 11" laptop that is my travel computer. The laptop does not have enough USB ports for the dongles and devices I use when traveling, so this hub complements the laptop perfectly. Being so small and light, I hardly know it is in my bag.

The product description suggests that this is for Apple products, but my laptop is not one of them. This hub can be used with any computer, regardless of brand.

Date of experience: August 3, 2015
California
4 reviews
9 helpful votes
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Fix the prices
August 3, 2015

Can you just please lower the prices. Some of the products you are selling are competitive, bust some of them are overestimated!

Date of experience: August 3, 2015
Washington
4 reviews
3 helpful votes
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Amazon.com Customer Service is one of the best at satisfying the customer.If it' a third party seller or if they submit for sale, they provide you with an A-Z guaranteed protection plan, and their Customer service agents are very concerned with your satisfaction, and are courteous in trying to provide the best they possibly can and work to resolve issues to the best resolution possible, if something's wrong, you can always count on Customer Service to keep you covered, your money's always protected.

Date of experience: August 3, 2015
GB
4 reviews
1 helpful vote
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They have everything
August 3, 2015

If Amazon have not got it-anything-would be surprised. Watch it for hidden extra postage. Sometimes you can get it cheaper on ebay due to postage costs. Overall a really good site

Date of experience: August 3, 2015
Kansas
3 reviews
7 helpful votes
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Get what you pay for.
August 3, 2015

I have ordered many, many items and for the most part I would recommend Amazon. That being said watch out just because it's the cheapest doesn't mean it's the same quality. Some things aren't worth the bubble wrap it's packed in (that is if it's even wrapped usually just thrown in an half padded USPS envelope. Watch and read reviews and you should get what you want with no issues.

Date of experience: August 2, 2015
Oregon
10 reviews
3 helpful votes
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I probably order at least once a week.
And my orders all come so fast. And it's the easiest site for returns.

Date of experience: August 1, 2015
Wisconsin
5 reviews
2 helpful votes
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I love the diversity of products at Amazon. It saves me so much time. And if I have to return something, there is no store better to deal with a return. Can't say enough good things about Amazon!

Date of experience: August 1, 2015
Hawaii
2 reviews
4 helpful votes
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This company sets the standard for customer service by mailorder. My satisfaction has always been guaranteed.

Date of experience: July 31, 2015
California
4 reviews
21 helpful votes
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There is abolutely nothing you can't find on Amazon. Over many years, I've had very few bad experiences, but they were always with individual companies and not Amazon... yet it was always Amazon that made things right!

Working 12 hour days makes traditional shopping all but impossible for me, but I never worry that I can't get what I need if I just head to Amazon. And being a Prime member makes it so much faster! Often, I'll recieve packages the very next day! Can't say enough about this wonderful site.

Date of experience: July 31, 2015
New Jersey
2 reviews
4 helpful votes
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Good stuff
July 31, 2015

It's amazon, what's to say. They are famous for good reasons

Date of experience: July 31, 2015
Alabama
10 reviews
17 helpful votes
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I have Amazon prime and order something almost every day because our family is just too busy to shop and search in the local malls for what we want. I have found that Amazon is often cheaper than local stores and the merchandise arrives quickly and 90% of the time, exactly as i have ordered. I also appreciate the reviews available of products which help me make wise buying choices. It simply works for our family.

Date of experience: July 31, 2015
Florida
4 reviews
0 helpful votes
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Anything you want!
July 31, 2015

If there ever was a website that has everything, it is Amazon... I am always very happy when I order from Amazon... it is amazing...

Date of experience: July 31, 2015
India
2 reviews
0 helpful votes
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Great place to buy
July 31, 2015

It is an amazing experience to shop from amazon. A huge collection with eye catching ability

Date of experience: July 30, 2015
New Mexico
7 reviews
6 helpful votes
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Anything you need, anything you don't need,. Can all be found on Amazon! I have logged on to this site numerous times and I know that I have not even began to touch the smallest amount of merchandise they offer. From what I have seen, their prices are very fair, and if I am ever in need of anything, I will log onto here first.

Date of experience: July 30, 2015
Kentucky
2 reviews
2 helpful votes
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Very trusted
July 30, 2015

I've been ordering off Amazon for 4 years now. It's always great customer service, I always receive my items, and I've never had a problem with them. Always the first place I go when looking for something. A++

Date of experience: July 30, 2015