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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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Love them... awesome. Great communication, smooth payment processes, reviews that are helpful... superb.
I can always find what im looking for on this website. Each seller has different shipping rates but it never failed to send me my item.
I couldn't live without Amazon! I have ordered everything from shoes to phone chargers to my new 42" tv for my living room! I have been using Amazon for about 10 years, and I pay for their Prime service as well. It gives me access to a fantastic movie selection, original programming and FREE 2-DAY SHIPPING on Amazon Prime items!
I have been on Amazon since the beginning... loved it then, love it now, will always shop on Amazon
Excellent selection, pricing and service. I always check Amazon.com before I make a decision and at least I know that the pricing is in line with the market.
Sometimes a gal just needs to buy a little something, or a big something. I like Amazon because you can choose to go through them or through another seller at their site. The prices are readily shown. You often can buy something used, but in good repair, for next to nothing. It's the sheer number of items from which to choose, coupled with the savings. Hard, if not difficult, to beat. I wanted a certain type of shoe in a kitten heel in my difficult size. The search engine brought up lots of possibilities. Any gal with weird, skinny feet can relate how wonderful it can be to have options from which to choose. And the return options are flexible and affordable.
I have been ordering from Amazon for about 5 years and I have had one problem with a misdirected delivery. Amazon was extremely quick to response to the issue and I had another delivery of the same merchandise delivered within 2 days! No over questioning just an apology and another order was at my door step just like that! Want more? Take it a step further and get Prime with a bunch of goodies too! Better delivery options, instant movie videos and music downloads just to name a few. Thank you again Amazon
Amazon seems to do well at everything they attempt. Absolutely love them!
Well, I was asked to write a review of Amazon. Honestly, I have never had any bad experiences. I usually go to Ebates first and try to get extra discounts and then I go to Amazon and just type in what I am looking for and I usually find it. It is really convenient, since I live in such a remote area. The items usually arrive within a couple days. I have bought numerous items from Amazon. I have bought quite a few books from Amazon, cd's, clothes, homemade soap, vitamins, a juicer and I even found a part for my Kirby vacuum cleaner. I was pulling the Kirby and I broke off the "hose end". I was calling around to try to find a replacement. Many of the vacuum cleaner stores were closed and I am going frantic. I found the model number on the Kirby and researched it on Amazon and found it! What a life saver! And it was delivered in only a couple days. I have been well pleased with all of the items I have bought from Amazon and no problems with customer service.
For many years, I bought books through Amazon with no complaints whatsoever. However, in 2010, I bought two dictionaries, one for me and one for my daughter (who was living in NZ). For whatever reason, neither of them arrived. I sent emails to Amazon, but failed to get answers or explanations. After two months, I phoned the company (international call) and complained about it once more. Yet, no action was taken and my money was not refunded. End of story. End of my love affair with Amazon. Amazon.com may be excellent inside the USA; abroad, it’s a totally different story.
Order Kcups, electronics, personal items. Always a good selection of vendors with good prices. They keep you informed on the status of the order and when it should arrive.
Love this site. You can almost always find what you're looking for and, if you're a Prime member, get many of the items in 2 days. Well worth the $99 per year.
Amazon is a good reliable online place to shop. I never bought from Amazon myself even though I have many frands that have. And alwsys with posative results. The reason I do not shp there is that I refuse to buy from any website that does not have paypal has a payment option. Why take the change with online hackers. After all money is not easy to come by.
Frank
Frank
If I am not buying from Amazon then I check prices on the site.
I like the fact that usually I can get 'free' postage and packing and that returns are simple. An ability to contact sellers is also good.
I have found it a reliable site and have shopped here for years.
Online this is where I go. Ever have a problem. They solve it immediately. I highly recommend
I always compare prices on Amazon before buying. The best is their customer satisfaction policy. I have had no problems till date. Using Amazon for 10+years
Does ANYONE at Amazon read reviews? Not talking about the positive ones about products... am speaking of the probably TRUE ones about products... the ones that the reviewer isn't given perks for reviewing. Seriously, this is shameful. Seems as though shams and lies are just fine with you guys. Sad for those that put their trust in you. It'll catch up with you. It always does.
I have ordered quite a lot of things on amazon. I can find ANYTHING on this site, so I don't have to spend hours trying to find a certain item.
Im impressed with Amazon and their one click buying makes purchasing easy!
I've been shopping at Amazon for several years now and really have very few complaints. The one or two complaints I've had had to do with packaging. Other than that shipping is fast, and reliable. You can find anything which saves on time and gasoline. I will continue to shop there until another company can do better. Amazon Prime($100 per year) is a pretty good deal too. Plenty of 'Prime' products with free shipping and a lot of free multimedia to stream.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)