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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

Virginia
9 reviews
18 helpful votes
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What can I say
July 30, 2015

Love them... awesome. Great communication, smooth payment processes, reviews that are helpful... superb.

Date of experience: July 30, 2015
New Jersey
2 reviews
11 helpful votes
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Love it!
July 29, 2015

I can always find what im looking for on this website. Each seller has different shipping rates but it never failed to send me my item.

Date of experience: July 29, 2015
Rhode Island
6 reviews
9 helpful votes
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I couldn't live without Amazon! I have ordered everything from shoes to phone chargers to my new 42" tv for my living room! I have been using Amazon for about 10 years, and I pay for their Prime service as well. It gives me access to a fantastic movie selection, original programming and FREE 2-DAY SHIPPING on Amazon Prime items!

Date of experience: July 28, 2015
New York
3 reviews
1 helpful vote
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The Best
July 28, 2015

I have been on Amazon since the beginning... loved it then, love it now, will always shop on Amazon

Date of experience: July 28, 2015
New Jersey
2 reviews
6 helpful votes
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Great company
July 28, 2015

Excellent selection, pricing and service. I always check Amazon.com before I make a decision and at least I know that the pricing is in line with the market.

Date of experience: July 28, 2015
California
18 reviews
23 helpful votes
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Sometimes a gal just needs to buy a little something, or a big something. I like Amazon because you can choose to go through them or through another seller at their site. The prices are readily shown. You often can buy something used, but in good repair, for next to nothing. It's the sheer number of items from which to choose, coupled with the savings. Hard, if not difficult, to beat. I wanted a certain type of shoe in a kitten heel in my difficult size. The search engine brought up lots of possibilities. Any gal with weird, skinny feet can relate how wonderful it can be to have options from which to choose. And the return options are flexible and affordable.

Date of experience: July 27, 2015
Florida
2 reviews
0 helpful votes
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I have been ordering from Amazon for about 5 years and I have had one problem with a misdirected delivery. Amazon was extremely quick to response to the issue and I had another delivery of the same merchandise delivered within 2 days! No over questioning just an apology and another order was at my door step just like that! Want more? Take it a step further and get Prime with a bunch of goodies too! Better delivery options, instant movie videos and music downloads just to name a few. Thank you again Amazon

Date of experience: July 27, 2015
Missouri
6 reviews
0 helpful votes
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Absolutely amazing.
July 27, 2015

Amazon seems to do well at everything they attempt. Absolutely love them!

Date of experience: July 27, 2015
Maine
34 reviews
78 helpful votes
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Well satisfied.
July 27, 2015

Well, I was asked to write a review of Amazon. Honestly, I have never had any bad experiences. I usually go to Ebates first and try to get extra discounts and then I go to Amazon and just type in what I am looking for and I usually find it. It is really convenient, since I live in such a remote area. The items usually arrive within a couple days. I have bought numerous items from Amazon. I have bought quite a few books from Amazon, cd's, clothes, homemade soap, vitamins, a juicer and I even found a part for my Kirby vacuum cleaner. I was pulling the Kirby and I broke off the "hose end". I was calling around to try to find a replacement. Many of the vacuum cleaner stores were closed and I am going frantic. I found the model number on the Kirby and researched it on Amazon and found it! What a life saver! And it was delivered in only a couple days. I have been well pleased with all of the items I have bought from Amazon and no problems with customer service.

Date of experience: July 27, 2015
Brazil
4 reviews
0 helpful votes
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For many years, I bought books through Amazon with no complaints whatsoever. However, in 2010, I bought two dictionaries, one for me and one for my daughter (who was living in NZ). For whatever reason, neither of them arrived. I sent emails to Amazon, but failed to get answers or explanations. After two months, I phoned the company (international call) and complained about it once more. Yet, no action was taken and my money was not refunded. End of story. End of my love affair with Amazon. Amazon.com may be excellent inside the USA; abroad, it’s a totally different story.

Date of experience: July 27, 2015
Florida
3 reviews
8 helpful votes
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Order Kcups, electronics, personal items. Always a good selection of vendors with good prices. They keep you informed on the status of the order and when it should arrive.

Date of experience: July 27, 2015
Rhode Island
3 reviews
2 helpful votes
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Love this site. You can almost always find what you're looking for and, if you're a Prime member, get many of the items in 2 days. Well worth the $99 per year.

Date of experience: July 27, 2015
Canada
6 reviews
8 helpful votes
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Good to Shop
July 27, 2015

Amazon is a good reliable online place to shop. I never bought from Amazon myself even though I have many frands that have. And alwsys with posative results. The reason I do not shp there is that I refuse to buy from any website that does not have paypal has a payment option. Why take the change with online hackers. After all money is not easy to come by.

Frank

Frank

Date of experience: July 27, 2015
GB
2 reviews
5 helpful votes
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First Stop Shop
July 27, 2015

If I am not buying from Amazon then I check prices on the site.
I like the fact that usually I can get 'free' postage and packing and that returns are simple. An ability to contact sellers is also good.
I have found it a reliable site and have shopped here for years.

Date of experience: July 27, 2015
Germany
2 reviews
1 helpful vote
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Love Amazon
July 27, 2015

Online this is where I go. Ever have a problem. They solve it immediately. I highly recommend

Date of experience: July 27, 2015
Florida
5 reviews
5 helpful votes
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I always compare prices on Amazon before buying. The best is their customer satisfaction policy. I have had no problems till date. Using Amazon for 10+years

Date of experience: July 26, 2015
Arkansas
9 reviews
0 helpful votes
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Does ANYONE at Amazon read reviews? Not talking about the positive ones about products... am speaking of the probably TRUE ones about products... the ones that the reviewer isn't given perks for reviewing. Seriously, this is shameful. Seems as though shams and lies are just fine with you guys. Sad for those that put their trust in you. It'll catch up with you. It always does.

Date of experience: July 26, 2015
Texas
3 reviews
3 helpful votes
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Great site
July 26, 2015

I have ordered quite a lot of things on amazon. I can find ANYTHING on this site, so I don't have to spend hours trying to find a certain item.

Date of experience: July 26, 2015
Florida
16 reviews
11 helpful votes
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One click
July 26, 2015

Im impressed with Amazon and their one click buying makes purchasing easy!

Date of experience: July 25, 2015
Illinois
8 reviews
5 helpful votes
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I've been shopping at Amazon for several years now and really have very few complaints. The one or two complaints I've had had to do with packaging. Other than that shipping is fast, and reliable. You can find anything which saves on time and gasoline. I will continue to shop there until another company can do better. Amazon Prime($100 per year) is a pretty good deal too. Plenty of 'Prime' products with free shipping and a lot of free multimedia to stream.

Date of experience: July 25, 2015