AmazonReviews 11,118

I wish I had seen this site prior to ordering from them. Overnight delivery is not guaranteed and now my shipment is three days late. You can't rely on them to deliver on time, and customer service will only send you a form letter and not address your concerns, even upon repeated complaints. I will never use them again. Their prices are higher than buying it at the store, and if I'm not paying for convenience, there is no reason to use this company. Amazon prime is my go to service for everything!

I purchased 12 jars of spaghetti sauce that is notoriously difficult to find from them. The soap.com website had 12 of them available, and so I bought them all. Here is what happened: The order shipped; suddenly the tracking says the order is no longer on the way, but going back to the shipper because it was damaged (it looks totally possible this was a lie); I get an email from soap.com that says they cannot replace the items, but that they will send me 7 of the original 12 I ordered (where did those 7 come from?); I got a refund for 5, and two different tracking numbers for packages with supposedly 3 jars in one, and 4 jars in the other, both coming from somewhere else other than soap.com; I got both boxes, but each with only 3 jars. I email soap.com customer service and explain in very detailed terms that I have paid for 7 jars, but only got 6; their CS rep emailed back and tried to con me into thinking that I already got a refund, forcing me in a position to either let them keep the money, or email back and kind of be a jerk in order to get the refund (which I did). And lastly, when I go back to their website, there is the sauce right there, in stock and available, but for $2.30 more a jar. I have my receipt, when it was $7.99 a jar, it becomes impossible to deliver and they try to scam you into paying for more jars than they send you, but it's no problem to order when it's $10.29 a jar.

When you search for an item, you can waste hours finding what you want, because there is no policing of the rules. You can get literally thousands of hits that have nothing to do with the keywords you entered. In order to search by price, you must select one of Amazon's often pointlessly similar categories. Then, often, you will get literally thousands of entries that are identical. For many items, you will get thousands of entries that have price $0.01, accompanied by shipping costs of, for example, $10.00. This makes searching by price futile. If you want to skip over these thousands of rule violators, you can't do it because Amazon only lets you skip ahead 2 pages. (Not only that, but they won't let you see more than 25 items per page.) They ought to let you enter the number of the page you want to visit next.
I have complained to Amazon numerous times about this, pointing out that the experience at their competitor Ebay, for example, is much better. I have threatened to file criminal complaints against them for being a nuisance. They don't care. The next step would be to be to get millions of Amazon visitors to file complaints with the Federal Trade Commission and state attorneys general, requesting that Amazon be declared a public nuisance and a public health nuisance, and requiring Amazon to meet reasonable and customary standards before transacting any further business.

Best buy at Amazon, amazing experience with them always get 50% off price comparatively to the market rates. I would like to say thankyou to Amazon