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AmazonReviews 11,118

2.5

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,737
value
1,625
shipping
1,620
returns
1,420
quality
1,537

We monitor reviews for authenticity

New Jersey
9 reviews
19 helpful votes
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I use Amazon to sell, to buy, and to check on consumer reviews. High marks.

Date of experience: July 21, 2015
Arkansas
11 reviews
25 helpful votes
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One Major Flaw
July 21, 2015

I love Amazon and, since I live in a rural area, use them a lot. 98% of the time they work flawlessly. 1.5% of the time they goof but the returns process works out fine. But that last little bit is when there's a minor gaff which can be fixed easily but that fix is not in their playbook. And there's no way to get a message to a customer service person.

Example is a while ago I bought an item which was battery operated (included!) and fairly large. It was also packaged in one of those terrible blown plastic things but nobody noticed that the included batteries, easily visible in the online photos and indeed through the plastic, had been pilfered. The main product was ok but I knew they would send replacement batteries if I could just let them know. But no way to communicate that. So I swallowed the cost of a couple of batteries. I know, not a big deal but what if it had been some larger problem but just as simple to fix?

Date of experience: July 21, 2015
California
5 reviews
9 helpful votes
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Just love them.
July 21, 2015

Just love them. They are amazing in every field -
1. Product quality
2. Delivery
3. Customer support

Date of experience: July 21, 2015
New York
2 reviews
34 helpful votes
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So inconvienient!
July 20, 2015

I ordered much-needed diapers and other essential items under the pretense that they would arrive today, as indicated throughout the site, only to come home to a pushed back delivery date. The incompetent and unhelpful sales rep insists that the site would not have given me today as a delivery date, but it did or I wouldn't have used the site-- I would have made the time to go to the store so my son would have diapers! I am frustrated and inconvenienced. I will not be shopping there again, and recommend everyone else do their due diligence on cheaper options, as the "free shipping" advertised here is in fact just baked into their product costs-- you can find better deals on Amazon with true free and fast shipping.

Date of experience: July 20, 2015
California
19 reviews
18 helpful votes
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Love Amazon Prime!
July 20, 2015

Find everything! Best prices and fast free shipping! What more do you need :))

Date of experience: July 20, 2015
Germany
1 review
0 helpful votes
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One year ago, I was looking for a tmj product for my grand father, he has bad habit of crunching his teeth, which affected his jaw muscle. I was visited many doctors, but they always told me about exercises and masks (which he refused to use). So, I used the tmj product (http://www.amazon.com/Recommended-TMJ-Relief-Treatment-Supplement/dp/B00NGC6THC) and mixed it in his food. After couple of weeks and 2 bottles of TMJ relief pills, he started feeling good (eventually he is telling everybody, it was gone away automatically).

Date of experience: July 20, 2015
Pakistan
1 review
0 helpful votes
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I was looking for a quality medicine of TMJ on Amazon. While searching, I was stopped at GMP product of TMJ, it was good product and delivered in time. Always spent some time, while searching for a product on amazon. And once selected it is good to see that you get the exact product delivered at the home.

Date of experience: July 20, 2015
Colorado
4 reviews
2 helpful votes
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Shop at home
July 20, 2015

If your wondering about shopping online with no hassle no fraud just good folks I've have a great experience with Amazon.com. I have shopped Amazon for 2 Christmas's now and not one problem. I have 3 grandsons that I buy shoes/clothes for Xmas, birthdays and school. The quality is good and delivery is quick, what more could you ask for. Of course use common sense but overall great way to shop and save... warren

Date of experience: July 20, 2015
Arkansas
38 reviews
75 helpful votes
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Very good
July 20, 2015

Amazon has just about everything a person could want and then some, the shipping is very efficient and items are delivered in a timely fashion.

Date of experience: July 20, 2015
Texas
6 reviews
23 helpful votes
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I've been a customer since 1995 and have rarely had a bad experience. Amazon's Customer Service used to be one of the best, but they're lagging a bit behind nowadays. I still do most of my shopping at this site, and am also one of their top reviewers.

Date of experience: July 20, 2015
California
2 reviews
1 helpful vote
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Whenever I can't find something local, I go to AMAZON, and there it is... usually free shipping and I have it in a short amount of time... However, I do not trust all of their marketplace outlets
I feel that they diminish the Amazon name.

Date of experience: July 20, 2015
Florida
7 reviews
1 helpful vote
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Amazon the best
July 20, 2015

Amazon is the first place I go to on line. It has everything I have to shop for. All the items come packed in boxes that look like they are brand new with out a dent. Hey have everything I need and it comes delivered to your door fast.

Date of experience: July 20, 2015
South Carolina
2 reviews
0 helpful votes
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Never had an issue.
July 20, 2015

Amazon is the most trustworthy online shop you can buy from. Everything about them is straightforward and they never let me down.

Date of experience: July 20, 2015
Canada
5 reviews
74 helpful votes
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If you really need to go to Amazon make sure that you're aware that they will download annoying Amazon Search on the quite. WITHOUT your say so. I don't like for that alone...

Date of experience: July 20, 2015
Hawaii
2 reviews
2 helpful votes
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When you want to speak to Customer service due to a problem. All you have to do is ask them to call you on the website, and within seconds you phone will ring with a representative on the line. Pretty amazing selection of products and they will take care of any issues faster than any other business. I am very impressed with them.

Date of experience: July 19, 2015
Oregon
2 reviews
1 helpful vote
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Shopping has never been easier for only $99 a year or $49 For students with. Edu email amazon prime is an excellent add on for any online shopper who's looking for the best products with the best shopping experience! And the best customer care ever always there 24/7 serving you the fullest and resolving every query! Just one click after subscribing and your products are delivered within two days what more could you ask for?. Or pay a little extra for one day shipping

Date of experience: July 19, 2015
California
5 reviews
2 helpful votes
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Awesome
July 19, 2015

Amazon is a great place to shop online, I did order a laptop from there and it arrived in perfect condition.

Kudos! Team Amazon

Date of experience: July 19, 2015
Canada
2 reviews
1 helpful vote
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Amazon.ca
July 18, 2015

I buy stuff all the time from amazon.ca, never had a single issue.

Date of experience: July 18, 2015
North Carolina
3 reviews
16 helpful votes
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Awesome
July 18, 2015

Great prices, fast shipping, wonderful customer service.

Date of experience: July 18, 2015
Virginia
10 reviews
16 helpful votes
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Amazon has all the advantages of eBay, without any of the hassles. They even allow you to pay with credit cards instead of Paypal! I refuse to shop at stores like eBay because of Paypal.

Date of experience: July 17, 2015