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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
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I use Amazon to sell, to buy, and to check on consumer reviews. High marks.
I love Amazon and, since I live in a rural area, use them a lot. 98% of the time they work flawlessly. 1.5% of the time they goof but the returns process works out fine. But that last little bit is when there's a minor gaff which can be fixed easily but that fix is not in their playbook. And there's no way to get a message to a customer service person.
Example is a while ago I bought an item which was battery operated (included!) and fairly large. It was also packaged in one of those terrible blown plastic things but nobody noticed that the included batteries, easily visible in the online photos and indeed through the plastic, had been pilfered. The main product was ok but I knew they would send replacement batteries if I could just let them know. But no way to communicate that. So I swallowed the cost of a couple of batteries. I know, not a big deal but what if it had been some larger problem but just as simple to fix?
Just love them. They are amazing in every field -
1. Product quality
2. Delivery
3. Customer support
I ordered much-needed diapers and other essential items under the pretense that they would arrive today, as indicated throughout the site, only to come home to a pushed back delivery date. The incompetent and unhelpful sales rep insists that the site would not have given me today as a delivery date, but it did or I wouldn't have used the site-- I would have made the time to go to the store so my son would have diapers! I am frustrated and inconvenienced. I will not be shopping there again, and recommend everyone else do their due diligence on cheaper options, as the "free shipping" advertised here is in fact just baked into their product costs-- you can find better deals on Amazon with true free and fast shipping.
Find everything! Best prices and fast free shipping! What more do you need :))
One year ago, I was looking for a tmj product for my grand father, he has bad habit of crunching his teeth, which affected his jaw muscle. I was visited many doctors, but they always told me about exercises and masks (which he refused to use). So, I used the tmj product (http://www.amazon.com/Recommended-TMJ-Relief-Treatment-Supplement/dp/B00NGC6THC) and mixed it in his food. After couple of weeks and 2 bottles of TMJ relief pills, he started feeling good (eventually he is telling everybody, it was gone away automatically).
I was looking for a quality medicine of TMJ on Amazon. While searching, I was stopped at GMP product of TMJ, it was good product and delivered in time. Always spent some time, while searching for a product on amazon. And once selected it is good to see that you get the exact product delivered at the home.
If your wondering about shopping online with no hassle no fraud just good folks I've have a great experience with Amazon.com. I have shopped Amazon for 2 Christmas's now and not one problem. I have 3 grandsons that I buy shoes/clothes for Xmas, birthdays and school. The quality is good and delivery is quick, what more could you ask for. Of course use common sense but overall great way to shop and save... warren
I've been a customer since 1995 and have rarely had a bad experience. Amazon's Customer Service used to be one of the best, but they're lagging a bit behind nowadays. I still do most of my shopping at this site, and am also one of their top reviewers.
Whenever I can't find something local, I go to AMAZON, and there it is... usually free shipping and I have it in a short amount of time... However, I do not trust all of their marketplace outlets
I feel that they diminish the Amazon name.
Amazon is the first place I go to on line. It has everything I have to shop for. All the items come packed in boxes that look like they are brand new with out a dent. Hey have everything I need and it comes delivered to your door fast.
Amazon is the most trustworthy online shop you can buy from. Everything about them is straightforward and they never let me down.
If you really need to go to Amazon make sure that you're aware that they will download annoying Amazon Search on the quite. WITHOUT your say so. I don't like for that alone...
When you want to speak to Customer service due to a problem. All you have to do is ask them to call you on the website, and within seconds you phone will ring with a representative on the line. Pretty amazing selection of products and they will take care of any issues faster than any other business. I am very impressed with them.
Shopping has never been easier for only $99 a year or $49 For students with. Edu email amazon prime is an excellent add on for any online shopper who's looking for the best products with the best shopping experience! And the best customer care ever always there 24/7 serving you the fullest and resolving every query! Just one click after subscribing and your products are delivered within two days what more could you ask for?. Or pay a little extra for one day shipping
Amazon is a great place to shop online, I did order a laptop from there and it arrived in perfect condition.
Kudos! Team Amazon
Great prices, fast shipping, wonderful customer service.
Amazon has all the advantages of eBay, without any of the hassles. They even allow you to pay with credit cards instead of Paypal! I refuse to shop at stores like eBay because of Paypal.
Answer: I concur with all of the above answers except about the kindle. I have contacted Amazon via phone and they were very helpful.
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: Try Walmart! They deliver food too, and they accept EBT as well. I am switching to Walmart now because I ordered food from Amazon Fresh on 4 different occasions, and never received my groceries. I am disabled and I live alone, so I need delivery service to be reliable and dependable. Clearly, Amazon Fresh is neither reliable nor dependable, which sucks.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)