Amazon CA

We weres living in New Zealand for almost 2 years on a mission for my church. Due to COVID-19 we had to return to Canada quickly. In Canada I tried to use my Amazon Prime account but was asked to authorize my account either by push notifications to Android devices,(which I left in New Zealand) or to my New Zealand phone number (of which I no longer have the SIM card). Their support phone number is no longer receiving calls and the email address comes back as invalid. Several Chat line calls using a friend's account only resulted in each call being elevated to their Technical Team but I never heard back from them. I have always received good products with accurate billing. I wish their support people were better trained at their jobs.

I am an avid user of Amazon.ca shopping services. In 2020 I placed 101 orders with them. ( yes I have some experience with Amazon.ca) I appreciate the fact that their selection is incredible and the delivery service is very good. Their return policy is very liberal. Yes I do expect to pay a little more for the convenience. BUT every once and a while I run across an item that is OUTRAGEOUSLY HIGH PRICED! Case in point, 26 Dec. 2020 I was looking to purchase a simple countertop am/fm old style plug in radio. After doing the research I choose the Victrola VRS 2800 in dark walnut color with blue tooth capabilities (although I didn't need this feature). In a nut shell... Amazon price is $104.95. I thought this was a little high and decided to shop around. I bought it the next day at Canadian Tire on sale for $49.99 ( their regular price was only $10.00 more at $59.99). This means the Amazon price is approximately 100% higher than what it should be!
I will still continue to shop Amazon. For all the reasons I have already stated, I'm just saying to BEWARE of some of their prices! If it seems a little pricey, it probably is! Take the time to shop around!

Before Amazon hired telecom to deliver packages, they had them delivered from people in the community which respected my request to receive a phone call once at the door so to tell them where to stash it out of view.
Telecom will not. Even before the pandemic they would drop it at the door and run.
Although I still feel the need to use Amazon out of convenience I will limit this to a minimum.

I have made several purchases through Amazon.ca, and in most cases, I have had good service, but this last purchase, I used an Amazon hub.
The first day, the Amazon delivery service was too late to drop it off so I contacted Amazon through the chat.
After 20 minutes of speaking to customer service (in India), I was informed that I couldn't be helped because I made the purchase through Amazon.ca.
I was forced to cancel my purchases because I couldn't reach anyone or change the drop-off location.

I purchased a used record player on my Prime membership. The day it's supposed to be delivered, I don't receive any notification so I check my account & it says the item was undeliverable & I will get a refund. Excuse me? I wanted my purchase. I go online & see there are no more used ones available, so I call customer service & ask why my purchase didn't arrive. They can't give me an answer, but it's not possible to get it. Ok, so what can you do for me? I would like this record player at the price I paid for it. So, eventually they give me a discount for a brand new one. I order it. It arrives a week later (not the 2 days promised). I open it, it has got all kinds of packaging, the table seems a bit loose but I set it up. The power is connecting, red light goes on. The disc doesn't turn. It's defective. Everything indicates that the item was already defective when it was sent to me. I call back regarding the defective product & I'm told to contact the manufacturer & in a couple days we will call you back to see if there's a replacement available for you. I look online & they have the same item in different colours, no attempt made to exchange. The manufacturer responds to me: they have an agreement with Amazon that I can return the item to Amazon but to let them know it's defective & not to resell it to someone else (so they have just been reselling defective merchandise!). I call back & ask why they can't just exchange me for the ones in stock that are just a different colour, is there something wrong with them too? "No, we just can't". Nothing! How about a comparable brand? " No, it's against our policy". I've now talked with 4 different customer service reps over this & I'm so dissappointed! I'm canceling my Prime account & even though I have come to depend on Amazon, I will be leaving Amazon to purchase at small businesses who will appreciate me as a customer. I don't mind paying a bit more for better quality customer service.

I made an order... it was due in a month... I sent 2 messages to company asking why it hasn't even shipped yet. Zero response both times. I left a review warning customers not to buy from YJ. GWL trust they are not a responsible company and they will not respond to any messages. I stated not to buy from this company... simple as that. No profanity no drama... Amazon refuses to post my review. They don't care about their customers only their dollar. So whom ever is reading this... do not buy from YJ. GWL on Amazon. They are frauds.
Shame on Amazon.

I have Prime and like others it's lacking in timely delivery. I also put a note on my account to put the boxes in the parcel box below the mailbox but somehow they can't read English and deposit in plain view behind my mailbox or at the door. For some reason I can no longer post reviews (posted over 500, mainly books) and bought 5919 items in the last 3 years. Now all my reviews are erased and there's no appeal to their decision even though I have no idea what I did wrong. Next payment for Prime will be cancelled and I will find my stuff elsewhere. I'm a professional reader and they just cut off one of my main plane for reviews.

When I first joined Amazon prime Canada a person could order items any week days before lunch and get it the next day. Now it is not the case anymore. I order regularly from them and they are pissing me off. Paying prime for 2 day shipping is a waste of money. As an example if I order something on a Saturday fulfilled by amazon.ca I should get it latest on the Tuesday but no they even tell you as you place your order that it will be delivered on Wednesday. If you are not a prime member you will get it no later then Thursday. Why pay for prime and 2 day shipping when it does not exist any longer.

Delivery by Amazon. Thursday, 15 September - my usual complaint with idiot driver that is too simple minded to close and latch the gate opened by said driver to deliver. Amazon customer service is such a joke - complaint about delivery is not an option but it is the usual complaint... I don't know why Amazon delivery drivers seem to be the only ones that are so ignorant. If they REALLY wanted to help they would make it easier to contact them - instead they hope the circle jerk around will just make you quit and give-up. Every time I weaken and give Amazon another chance I get some good delivery drivers for a couple of orders and then inevitably the morons are back.

Most items i have to send back so I'm thankful for free shipping and returns. A lot of the stuff is cheap, imported dollar store quality at a premium price, so back it goes. Like this cheap keyboard I'm using now. The space bar doesn't work every time, so back it goes tomorrow. Very frustrating! Delivery is good though not two days as promised but that's not a big deal to me. If only the products were quality I'd give Amazon 5 stars.

AMAZON. YOU ARE DEFINITELY USING THE WRONG DELIVERY COMPANY FOR YOUR CUSTOMERS´ PURCHASES.
ASL is definitely the WORST delivery company I have ever encountered. Every time you, Amazon, use ASL to deliver my prime purchases, they mess it up. Packages never arrive, I have to call you, Amazon, so a refund has to be issued, and I need to go back online to re order the item in question. ASL customers´ phone number, purely ornamental. Never answer the phone.
AMAZON, YOU SHOULD DEFINITELY DROP THEM. THEY´RE DEFINITELY UNRELIABLE AND UNPROFESSIONAL. I THINK IT LOOKS BAD ON YOU... MUCH WORSE THAN IT DOES ON ASL.

I used to order from amazon.ca on an almost weekly basis and I had an Amazon Prime account that was well worth the money. In the last eight months or so I have ordered a handful of times and have not renewed my prime membership. Their prices fluctuate so much and majority of the time their prices or slightly higher or the same price as their competitors (sometimes there prices are so outrageous it is laughable... and I am talking about both fulfilled by and shipped by Amazon items). If you do not have a prime account and choose the Free Standard shipping the orders take over a week to receive (my last two orders each took 8 business days). Prior to my prime membership free standard standard shipping would be received within 3-4 business days. They also used to have a chat option if you were having issues with your order, which was super convenient and quick. Now the only options are email or phone. I find I really have to make sure to read product descriptions and watch the return policy on each item. All of the changes made make it less attractive to order from here when I can order from a competitor for the same price or less with faster shipping.

I have generally good things to say about Amazon.ca, but I've just had an experience that will make me more watchful in the future. I returned an item to Amazon.ca and they promptly sent a refund to my Visa card account. But what they refunded was the list price of the item, not the total price I was charged, which includes the 13 percent mandatory sales tax (HST in Ontario). I had to contact customer service to get this sorted. An inadvertent mistake on Amazon's part? Perhaps, but I wonder if others have had a similar experience. Either way, it's a good idea to keep careful track of your refunds.

Changed my email address withoout my permission. Retail dept was helpful but the acct dept did not want to speak to me as to what to do.
I cancelled my credit card. Open a new amazon acct, saw 2 email addresses one belongs to me.

Think twice about dealing with Amazon as they will charge you with unauthorized shipping charges and they do not make it easy to advise them of the issues. I was quite taken aback when in one instance I was advised that Prime applied to both US and Canada and then advised differently. I just now noticed that they had charged me without my consent, I have not had a response yet. Unfortunately I dealt a lot with them in the past but if it is not shipped by them using Prime or by another supplier it takes a back seat. So If you want to pay $100 for Prime for shipping only it is not to your advantage.

I have been an Amazon member since 2009 and enjoy the shopping convenience from home and their decent guarantee. What I don't like is their delay in shipping when you find a smokin deal. It does not happen all the time but I find approx. 50% of the time when I have found a really great deal I can wait weeks to months to receive the item. Sometimes the item never comes and you have to request a refund. I have put in multiple claims (all of which have been reimbursed) for items that never arrived. Is it just me or have others had similar issues?

I have been an Amazon lover. I've purchased many items in the past two years. In fact, it has been my go-to place for most non-food items. I niaively assumed I'd get the best price there. WRONG!
I heard about a great bbq brush. I checked it on Amazon.ca. It is $62. I then checked it on the US Amazon.com. - $16.95. I naturally assumed the Canadian price was a mistake. NOPE. The Amazon rep explained that sellers can ask any price they want for an item. Amazon has no interest in price setting or over site. The bbq brush was provided by different sellers in the US and Canada. UNBELIEVEABLE!
So now I need to carefully price check every item I'm considering buying from Amazon.

They had a couple of hard-to-find items at decent prices and reasonably quick delivery. I really don't like being known by a string of gibberish that I finally used after dozens of laborious attempts to find an available version of my name. I'll be first in line to switch when there are ratings to find similar businesses who treat their workers like human beings, never mind the price.

www.amazon.ca is okay. The website is great as far as safety and reliability are concerned, but it just seems lacking in most of it's other areas.

I have ordered from this site a few times, and they're ok. I did have one bad experience but they were quick to resolve the issue.
The only thing I did notice is that there are certain things available on amazon.com that are not available on amazon.ca You can log into amazon.com using your registered amazon.ca log in, but they won't ship to you.

Amazon makes past reviews difficult to access. I could see only 5 reviews per view, then you click the forward arrow for 5 more. It takes too long. And if you leave the page, you lose your place.

Keep in mind, there are reports that many online reviews are fake. For example, this article in the Guardian: http://www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites

I wanted to quickly research a product on Amazon. There were over a thousand reviews, so let us see them! It would appear Amazon is hiding past reviews to protect the seller. How about protecting the consumer with a VIEW ALL REVIEWS button? Also a button to see ALL BAD REVIEWS? I think it's a scam.

I've never had a problem with this site, but I generally find that amazon.com has a better selection of the books I want, and amazon.com carries many more items than are available at amazon.ca. If I can find the item I want at amazon.ca and I can get a good shipping rate than I always order from here, but that is seldom the case unfortunately.