AliExpressReviews 8,070

I have already ordered many times from the aliexpress website, there are good discounts and promo codes. There are also bonuses for new users. I recommend this site to everyone, especially my readers.

Cannot contact the live agent, only the computer, could not help, haven't received the order and the seller ( LemonBest Official Store) liar and don't do any refund!

I try a 100 times to reach aliexpress with the live chat. About order **************, not satisfied with the dispute result, Aliexpress made wrong decision without my knowledge. Since when does aliexpress decide what the problem is without reading throughly? And thereby misjudged the dispute without my permission? //same order ************** i ask a refund 2 usd for a small part refund of a demange usb cable. I have also return the goods, i don't understand anymore...// wrong gsm case **************, same decision. If you know that sending something to china costs in 95% of the cases more than the value you paid, I don't think this is fair

Bought a ring got junk earring made a dispute and got declined dont waste you money. Waste of a company

Never believe this website. When I other 80 stuff but get just 40 stuff. So I Never believe this website anymore.

I have been buying a lot of products from Aliexpress through out the years now.
I can frankly say that their overall support has degraded noticeably.

Previously talking to an actual agent wasn't a hassle. Nowadays it will take you going back and forth to convince the bot to transfer you to an agent a method used to bore the customer and to save few bucks at the cost if customer convenience.

My last purchase experience was the last nail on the coffin. This is where I decided to not stay silent.
Aliexpress keeps siding with the seller even I provided many evidence that the seller is clueless and don't know what they are doing. ORDER ID FOR REFERENCE: **************

I Paid extra cash to have this item shipped with DHL. The seller ended up providing a FedEx tracking ID. Non the less I decided to ignore this and waited few days and noticed that the status hasn't changed and still pending pickup. I then decided to follow up with FedEx and they said that that tracking number doesn't even exist in their system. So I contacted the seller and they said they will contact them a process that took 5 days only so they get back to me and tell me that my shipment is with DHL. I then asked for the tracking number number which they haven't provide until this day. I have sent countless less reminders with no use.

I then decided to contact Aliexpress only for them to tell me to wait for more days to open a dispute. "KEEP IN MIND I PAID EXTRA FOR DHL SHIPPING" Which is not acceptable at all. Even if the shipper manages to ship the item I will not accept it if it exceeds the average delivery time for a DHL express shipment.

I now have decided to move to Banggood because they have more shipping locations. My last purchase didn't take as long as my previous Aliexpress shipments has one and it was a standard free shipping.

Keep in mind that I involved Aliexpress with my issue even in Twitter, but I guess I don't have enough followage for them to consider me a risk to their reputation so they chose to ignore me.

I have over 400 orders with Ali Express, mostly electronic parts, and some expensive electronic test equipment. Still, I was accused of being a liar when I disputed the charge for an $8 necktie I never received or signed for. For standard shipping here in Thailand, they've changed from using the post office to cheap fly-by-night delivery services that cannot even find my house. Their method of presenting merchandise by frequently showing the highest-priced model and description along with the price of the lowest priced model is pointless and dishonest, yet it's done on many items. I'm only using them now for things I absolutely cannot get elsewhere.

Opened a dispute because I didn't receive my item after 90 days. Seller agreed to complete refund. Refund was NOT complete. Refunded only part of the invoice price. Dispute team closed the case. Now there's no way to contact them and let them know about the fraud. Shouldn't expect anything less from China. They are crooks!

If you are buying in bulk this site is very good for you to use if you are not you might as well use Amazon. You can find really good deals although they sometimes take longer than you want them too.

I bought an IPTV subscription for 12 months which I thought it was genuine, but I think I was scammed by the seller. The service stopped working after 5 days. I contact the seller but he did not want to give me a refund. I then open a dispute but unfortunately Aliexpress did not even read my comments. All they said in their email something about a remote control not working which I never mentioned because I never bought a remote control from aliexpress. I contacted them through the chat 3 times and all their agents promised to solve the problem, but they never did. Too much time consuming to try to get my money but they never gave it back to me. This is appalling considering I was a customer but aliexpress does not care about customer. They care only about sellers as they get percentage for everything they sell.

This site has got to have the worst ordering system ever invented. I think they may have some really good products but if you cannot buy them, it is worthless! Their present system needs to be scrapped and replaced with a customer friendly ordering system and responses need to be in English.

Total Scam! Please spare your money and energy and look elsewhere. I've ordered 40 items with a specific size and the seller has sent out 40 times a different (much cheaper) size. Even though I have evidence since the items have labels on them showing the wrongs sizes and the seller has admitted to having sent the wrong sizes in private message, AliExpress has decided in favor of the seller and not offered a full refund. Luckily, I paid with PayPal and am now opening a dispute directly with them. Never ever will I order with AliExpress again. I rather pay more money and purchase with trustworthy companies. Never again!

My organization spent more than $800 on items that arrived completely (100%) damaged and more than 3 months late. Aliexpress' system of 'negotiation' with seller took another months to complete. I ended up only receiving $400 refund. So I basically spent $400 of junk that just went to the trash.
I (and the institution I work with) definitely will not go through them again.

I had ordered some croc decorations off of Ali express as I have heard it is a cheap site to get everything. I want to buy croc charms for them summer anyway and decided to get a pack of 5 fruit designs for just over $2. The price is amazing and the product I received is amazing and cute! I did however order it the summer of 2020 and received it for use in summer 2021. It took just under a year to arrive to me :/

I haven't received my order of Nvidia GTX 1080 Ti, it's been 8 days. Even customer support isn't responding.

I bought three watches in January 2021, one of them arrived so late and broken. I started the dispute and after almost four months I still waiting for the customer's protection. My # order was **************

I bought 10 items from there, the package finally arrived after about 3 months. Then, it only has 8 items in it. The most expensive 2 items are missing. I submitted disputed to the seller, it replied 'No evidence, so no refund'. I chat with their agent, 'go to the USPS to get the details of the package, and the manager will contact you'. Then, no reply forever. It's the worst online service I've ever met. Especially, it says 'No evidence', and it happens missing the most expensive 2 items. It really disappointed me. Then, i chat with the agent again, I was not asking for refund, I just wanted to file a complaint of the seller. They gave a link, funny thing happens, in the link, there 3 types of report, but all are just related to property rights or illegal product, no type about complaining the seller for not being honest or fault. Will never buy anything from the platform. Again, no refund doesn't irritate me, it's there gross service. I don't hope this happen to any of you who are considering to buy things from Aliexpress.