AliExpressReviews 8,034

Biggiest scam gang
Please do avoid! You will have all your money down the drain
I have returned the goods. They are finding so many excuses not to refund me. Then editted the comments to Chinese new year delays.then never get back.
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I purchased a Dreame vacuum cleaner from AliExpress, which stopped working after a short period. It was clear from the beginning that the product was defective, and the videos I provided clearly demonstrate that it doesn't work.

Instead of addressing the issue, AliExpress repeatedly sent generic emails, including a demand for a lab inspection report. This report is costly (over $100), and it's unreasonable to expect customers to pay for such expenses when the product is clearly faulty.

It feels like they are avoiding responsibility for selling defective or possibly counterfeit products. I expected better customer support from a platform as large as AliExpress.

I cannot recommend purchasing expensive products from them, as they fail to provide proper solutions when issues arise.

I made an order on November 18,2024, and as of January 26,2025, this order has not been received. There is no more tracking since December 18,2024! Aliexpress constantly pushes the reassessment date back 10 days in 10 days while refusing to refund despite the obvious! On January 26,2025, Aliexpress refused to reimburse me again. They offer a refund 4 months after purchase in March 2025. I understand very well that Aliexpress will do everything not to reimburse me!
This isn't the first time I've been scammed by Aliexpress but it was the last time, I learned my lesson! I will contact my credit card provider in order to file a complaint against Aliexpress and request a chargeback and I will get the money that Aliexpress refuses to give me back!
I am very frustrated and I will continue to go on all social networks to denounce the way that Aliexpress treats its customers in order to prevent as many honest people as possible from being scammed by them!
In the future I will spend my money in North America where the laws protect me!
My experience with Aliexpress is a disaster!

Be careful. I lost $224. On a Christmas gift. AliExpress shipped to some other random address, and then would not refund my money.
Beware - seems like a scam.

This fraudulent practice, i call it the "shipping game" on the platform became noticeable about 6 months ago. Now most merchants do it. Seller charges a base price, usually very low to catch your eye, and then blocks the standard shipping option and forces you to pay their own special (exorbitant) shipping markup and worse yet, per item! - even if its several 2 gramm items delivered in the same package. Some sellers are still honorable but they are the exception now. With AliExpress allowing this manipulation it is so much harder now to find a decent deal.

I submitted to them the following request:

I am requesting that AliExpress stop the features that allow sellers to manipulate shipping prices. Most of them started playing the "shipping game", post the item at a low nominal cost and then charge arbitrary, often exorbitant, shipping charges and charge shipping per item even if the item is small and several fit into a low cost shipping delivery. At the same time the standard AliExpress shipping is not available on these items. This is unethical, wastes people's time and turns people off. I have reduced my purchases or limited them

If there is 0 star, I will do it 100%. Aliexpress just scam my money. My first order with Aliexpress, and the item is not like what they sold. I tried to dispute and they said I can get full refund, the seller will have to pay for the return shipping fee. I came to Canada Post and the shipping fee (you have to choose the one with tracking number, without tracking number you wont get refund) is $75 with tracking number. It's higher than good's value. From Aliexpress policy, you need to contact the seller first to get confirm with them. Yes I did contact the seller so many times, from Dec 29,2024 until today Jan 16,2025, but the seller only read, not response anything. The return timeframe due on Jan 17,2025. Aliexpres will consider you passed the due date, then you can't get any refund. This is not my fault at all. This is the seller's fault because they didn't answer anything. Also, you won't never have chances to do review for the seller, as it will show 404 pages when you click to review. You never know how bad that seller was. That's how Aliexpress scamming your money. Be aware. Stop buying from them.

Ordered Birdstock Home Adjustable Memory Foam Floor Chair. Used two days, gears locked or broke. When trying to check, zipper completely broke off. Reported to AliExpress, sent return label, but only refunded half saying chair still had some value. No value to me, no longer have chair. I appealed twice, no way of knowing appeal is legit, can't see in system. Both times, came back with same reply all while hiding behind their this mailbox cannot accept replies scripted emails. They kept half my money and the chair. Found out AliExpress does not sell name brand products, all Knock Offs. Buyer Beware. Online service reps lead you to believe you are so important, they love you, are on your side, will ensure you get a satisfactory resolution, mwah, mwah, mwah. Right. You have to repeat things already shared, will ask for additional pictures when you no longer have item. In my case, thieves.

Ordered 10 dragonflies with genuine stones - when opened the package the stones were already broken - the items looked very different and cheap compared to the picture. Logged a return request and have been asked to pay for the shipping back to China. This is not what their terms and conditions state for defective items - escalated the. Issue to tow agents and upper management. My case was closed without management contacting me. Appealed and escalated again - Ali express customer service asked or a video within 48 hours, which I sent. Received an email stating that my claim does not meet the refund criteria without any explanation. Extremely disappointed from their customer support. Will no longer do business with them

I had a problem so clicked on to speak to someone live, she or he didn't resolve my problem so afterwards I clicked the one star and said my problem wasn't resolved, the next minute I get an email saying big mistake giving me 1 star you piece of sh#t, I'm not one to be f#cked with, I have your data ALL OF YOUR DATA I reported this to aliexpress amd they did absolutely nothing so after buying from them for year's I removed my account and uninstalled app

I had the absolute worst experience with AliExpress customer service regarding a refund for order #**************. Two defective items were delivered, and while the seller was cooperative and agreed to issue a 20% refund, AliExpress has completely dropped the ball.

The seller confirmed that the refund was processed and is being held by AliExpress. Despite this, AliExpress customer service has repeatedly insisted the refund cannot be issued until the items are returned—a nonsensical response since the seller had already agreed otherwise.

I contacted AliExpress multiple times via chat and email, providing all necessary details and wasting hours of my time. Each interaction was met with robotic, unhelpful responses that clearly showed they didn't even bother to understand the issue.

To make matters worse, after all my efforts, AliExpress still refuses to process the refund, even though the seller complied with the agreement. This level of incompetence is mind-blowing and incredibly frustrating.

If this is the level of support AliExpress provides, I strongly recommend avoiding this platform altogether. They clearly do not value their customers' time, nor are they capable of resolving even straightforward issues.

I am extremely disappointed with my recent experience on AliExpress. I purchased an item worth around $1,700, and after receiving it damaged, I immediately reached out for a resolution. It's been over 3 months, and I have yet to receive any response or update from AliExpress or the seller.

I've tried contacting customer support multiple times, but I keep getting ignored. This level of service is unacceptable for such a high-value purchase. I expected better accountability and customer care from a global platform like AliExpress.

AliExpress, I urge you to contact me immediately to resolve this issue. I'm still open to working this out, but I need clear communication and a solution. Please don't ignore your customers, especially when it involves large transactions.

I hope this review gets your attention and leads to a resolution.

Rich-Palpitation-633

1m ago
Ive been scammed 12 times by them they have done me over on 12 different orders anything decent u order doesnt come but the $#*! stuff does and it takes about 2 months for ur money to be returned after weeks of phone calls and headaches them saying stuff got delivered that didnt refusing refunds over and over then after uv contacted delivery company and argued a couple more weeks they say they issued my refunds and 11 days later still waiting been 2 monrhs now

I bought a mouse that arrived 11 days after the latest promised delivery date and the most important IT DOES NOT WORK. I asked for return and refund and they rejected my request.I have to PROOF that it doesn t work which is not eady online and also time consuming.Compare with Amazon that never rejected my word if somrthing was defective.I will never buy again from Ali Express and will recommend my family and friends not to do it

Total scam! I've been ordering from Ali for over 6 years and they've taken a complete nosedive! They used to protect their buyers but now AliExpress has become the scammer. "Choice" items are protected and guaranteed, fast shipping, refund in 30 days if no delivery. I placed a $200 order, all Choice items, It's been nearly 45 days and still no order yet they refuse to refund me! No idea where my package is! Choice items are guaranteed by AliExpress, not the seller. They've become just as fraudulent as the scam artists they host! The photo below is just one of MANY, since you have to file a claim per item and I ordered LOADS. They are not stuck in customs. On their site it says awaiting flight. USPS says the tracking # is expired?!?

"AliExpress is a Scam Website – Stay Away!"

My experience with AliExpress has proven that this website has no commitment to its customers and operates more like a scam platform. They lure buyers in with false promises and unreliable customer support, offering no real assistance when issues arise.

The problems are especially noticeable with expensive products. If an item is defective or the wrong product is sent, they insist that you pay for the return shipping upfront, promising to reimburse you later. However, these promises are nothing but lies. Once you return the item, they either refuse to refund the shipping costs or come up with endless excuses to avoid paying you back.

Key Issues with AliExpress:

1. Useless Customer Support: Their support team provides no real help and gives vague, unhelpful responses instead of resolving problems.

2. Protecting Dishonest Sellers: Instead of defending customers, they always side with the sellers—even when there's clear evidence of fraud.

3. Hidden Costs: Buyers are forced to pay for expensive return shipping, and there's no guarantee these costs will ever be refunded.

4. No Returns for Expensive Items: When it comes to high-value products, they outright refuse to accept returns and offer endless excuses to avoid accountability.

Final Warning:
If you're considering shopping on AliExpress, think twice! This website offers no financial security, no customer protection, and no reliable dispute resolution. My personal experience has shown that trusting this platform is a huge mistake. Don't be fooled by their low prices and attractive deals—AliExpress is nothing but a scam!

Without a doubt the worst online retail platform in the world, there are so many scammers meaning you buy at great risk of not receiving your purchase, their dispute team will do everything in their power to prevent a refund or to protect the consumer, their automatic response is to respond with your claim is invalid, when you do achieve a successful claim, you are forced to return the item at exorbitant shipping cost whis the seller will refuse to cover, and on this AliExpress WILL NOT HELP YOU, you will be on your own and WILL LOSE YOUR MONEY, stay away from them and deal with the online retailers that do sell the same product with real actual customer protection.

I had ordered a Transformers that they were advertising all these coupons and I was able to get $15 off. The thing is it never shipped and I just got refunded about 10 days later. They are really quick with refunds but it was very disappointing thinking that I was going to get this exciting figure at a discount when it just never shipped in the end. Don't post it and pretend that it's available if you don't have it in stock because it is annoying and lets the buyer down when the order gets canceled. As an American born Taiwanese person I usually don't trust Chinese sites even if their products are at a discounts probably because it's made of toxic metals or lead or something that would be prohibited in the United States because we have regulations and they don't.

They are frauds, liars and thieves: I purchased an item for $123. It was a village house (tattoo house) and was shown with a light. When I got the house there was no light and the item was broken. I immediately took photos and contacted the seller Kafu House. They apologized for no light and offered $10 to go buy my own light and sent it immediately. They told me to try and fix the house and if it was not fixable they would return my whole amount and provide free return shipping. I said I would try and fix the item and if not I would want a full refund and to return the product. They very nicely agreed. When I glued the pieces back on the house they just fell right back off and of course this makes the house unusable. I sent them a message that I did want to return as we discussed and then they blocked me. I contacted Aliexpress (the fraud company) and they told me to contact the seller. I again, explained that I had been blocked. I sent them photos of the broken item, screenshots of the Kafu house conversation where they said if I could not fix to my satisfaction they would refund my money and photos of me being blocked. I then got an email saying pretty much tough luck and that I had been reimbursed $10. I think this is the scam. They do not include the whole item and then offer you a very small amount back for the missing piece. They promise to reimburse if you cannot fix the item and then they block you. Then Aliexpress says you have already been refunded. How do they figure $10 covers a broken $123 item. Fraud, Fraud, Fraud. I have contacted the online chat 4 times and each time they say they will take care of it and then I get a denied email and no way to contact them except through the chat that just takes you right back to where you started. Tonight I have a screenshot of the chat person saying Yes, I would receive my refund in full and immediately upon believing them and ending the chat I get an email saying too bad, no refund again. So I even have Aliexpress saying I would receive full refund, Kafu House (the seller) saying I would receive full refund and still they continue to play the FRAUD game.

I bought a jacket that was ordered as a large, however when I received it I couldn't fit even one of my arms into the jacket. It was the wrong size and I couldn't return it. They asked me to send photos which I did but they wrote back saying that it wasn't sufficient and denied my request of a rufund. Although the item was priced at $8.00, my bill came up to almost $30.00. False advertising and not sending the proper size which is very disappointing. Never again. D

Warning: don't purchase anything from this website, they will took the money and send nothing, bad people no helping, You will lose a lot I stopped purchasing anything from your website You are scammer people and encourage all sellers to thief from buyers Amazon and eBay support the buyers.
No more business and good luck 👍
You will lose a lot I stopped purchasing anything from your website You are scammer people and encourage all sellers to thief from buyers Amazon and eBay support the buyers.
No more business and good luck 👍