AliExpress

I bought an item from AliExpress that turned out defective. I opened a dispute within 30 days and followed the seller's instructions. The AliExpress agent promised in writing that my return shipping fee would be refunded once I returned the item. I paid $105.41 for DHL return shipping. DHL confirmed the return was delivered to their warehouse on June 9,2025. I provided proof of delivery, shipping receipt, and agent promise over 10 times. AliExpress refused to refund as promised and stopped helping me. This was very unprofessional and unfair to me as a buyer. I am sharing this to warn others.

Scammed and repeatedly lied to - seller didn't ship order after a week, ignored cancellation requests. I then requested cancellation and told if seller doesn't respond in 48 hours it will be cancelled. Senior team told me I have to wait a month to be shipped. I explained I wanted it cancelled. Day 3 no update, Senior team change what they say daily. I cant buy elsewhere without a refund. Highly advise using alternatives like Shein and Temu as Ali Express do not put customers first. BEWARE.

I've been using AliExpress for a couple of years without major issues—until recently. I ordered three rabbit brooches and three cat brooches, but instead, I received three cat brooches and a silver ring originally packed by the manufacturer and a seller with a label " Fashion punk style hollow lines rabbit stainless steel gold-plated 18K brooch, black suit accessories, wedding matching set". I contacted customer service and submitted a return request. I tried every available return reason: "Wrong item sent" – Rejected "Missing parts" – Rejected "The description is misleading" – Rejected Each time, I submitted all required documents: photos, videos, seller communication, tracking info, and even official documentation from the logistics company. Each time, I was told it was insufficient. The customer service chat was completely unhelpful and repeatedly misled me. Even though the purchase was under Choice Policy, I was told I'd be charged $10 per return label—but the label never generated. Now I'm being pushed to return the wrong item to Hong Kong at my expense ($30), for a $10 purchase. This is a scam. It's fraudulent, unprofessional, and completely unacceptable. AliExpress places the entire burden of proof on the customer, only to reject claims and wear you down until you give up. It leaves you feeling scammed, frustrated, and frankly, insulted. I highly do NOT recommend AliExpress. After this experience, I will never buy anything from them again.

I have ordered 3 items: 1 was said to have shipped and been received, no such luck. Took a month to get refund, luckily I used Paypal.
The other 2 items have been canceled due to not shipping in time(5days). I suspect the price was too good and the didn't want to sell(it is currently listed at higher price)

I have purchased with them before and felt safe so long as stuff arrived. When it doesn't, the site 'customer service' is carefully designed to appear helpful while doing nothing. I waited til long past the 'latest promised delivery date' and reached out to the seller, who made up a fake delivery date which they couldn't support when I sent photo evidence of the real date. They promised to help then ghosted me. After far too long Aliexpress 'stepped in' and proceeded to lead me in a drawn out process which looped on itself for several weeks. They lie about having 'real agents' because they are also bots, after the first bot gives you useless loop solutions. The second bot will 'make sure you are contacted in 48 hours' and this email will take you to a page promising an update in 'ten days'. After ten days it updates to the current date and repeats the 10 day message. Over and over. After receiving another loop 'resolution' after weeks of 'resolutions' I just reported as scam to my credit card with screenshots. I will never waste my time on this site again. They protect and propagate scammers.

Stay away! Buyers beware. Order a water filter. Listing said it would ship in the US and arrive with a week roughly, April 30, it's May 13th and it never even shipped. Right after I paid for it, the Ali Express app stated it would deliver in 33 days from China. Immediately asked AliExpress and the seller to cancel the order. AliExpress said it depends on the seller. The seller didn't even ship the item and said since it was in process they couldn't cancel. In the US it is illegal to market something and then change the terms after the purchase. But apparently this is how business is done on Ali Express. I'm out almost $300 and still don't have my product. My first and last time ever ordering from AliExpress again. Their communication and process is terrible. In addition to the bait and switch marketing they created. Not a reputable business at all. Stay far away.

Hello everyone,
I'd like to share my personal experience with AliExpress so that others can learn from what happened to me. Order Details:
I ordered a pair of Maybach sunglasses that were clearly described with all the specs and photos on the product page.
Unfortunately, after a long wait, I received something completely different!
What I got was just a weird-looking leather case — I honestly don't even know what it's for — and it has a Lexus logo on it instead of Maybach.
So, the item I received had absolutely nothing to do with what I ordered.
What I Did After That:
I submitted a complaint to AliExpress 4 separate times, each time attaching all the necessary proof:
Photos of the item I received.
A video showing the difference.
Screenshots of my order.
Unfortunately, they rejected every single claim without a fair resolution or any compensation.
How I'm Protecting My Rights:
I've now filed an official dispute with my bank to get my money back through a chargeback, because this was clearly a case of fraud or misleading advertising.
My advice to anyone considering buying from AliExpress:
Always check the seller's ratings and reviews before paying.
Always pay with a credit card that lets you file a chargeback if needed.
If something similar happens to you, don't stay silent — gather your evidence and take action with your bank.
Why I'm Sharing This:
This is my true story, backed with photos and proof, and I'm sharing it to raise awareness so that others don't go through the same thing.
May God compensate me and everyone else who's been through this. Stay cautious and shop safely!

I've been waiting for months for my AliExpress order (#**************), and it still hasn't arrived. I opened a dispute and they've extended it over and over again, each time adding 10 more days — this has happened 4 times already. I even contacted them through Facebook. All I got was a copy-paste reply with no real help. I'm tired of the delays, the generic responses, and the lack of responsibility. This is unacceptable customer service. I will continue to escalate and warn others. #AliExpress #CustomerServiceFail #AliExpressScam #RefundNow #BuyerBeware

On June 26,2025, a delivery man gave me a package, but when he got to his vehicle, he sent me two emails informing me that he had given me two packages. He has a photo of the package he gave me, but no photo of the second package that the delivery man also claims to have delivered to me. Between June 26 and July 4,2025, I exchanged nearly twenty emails with the delivery company, which refuses to retract its statement, only stating that there is a problem with the delivery. Aliexpress refuses this incomplete information and even accuses me of having possibly falsified one of the emails provided by the delivery company. On the web, customers complain that they never received their package from this delivery company. Some even claim to have camera evidence that it was the delivery person who stole the package.In my case, Aliexpress prefers to believe the organization with a bad reputation, rather than my version. I have been an honest Aliexpress customer for over ten years. I am closing my account; Aliexpress insulted me! I am requesting a chargeback from my bank. In my case, Aliexpress believes the criminals more than the honest people! Edit July 14 2025
Aliexpress is not telling the truth. Aliexpress never investigated. I immediately received an email from them saying there was insufficient evidence. Here it is, I have provided all the information and especially all the evidence that the delivery company was willing to provide me for Aliexpress. I have never received any support from Aliexpress at any time. I am the victim who never received the package! Aliexpress is in bad faith and will never refund even if you provide all the requested information. Aliexpress will lead you around in circles until you end up requesting a chargeback from your bank. Aliexpress does not respect any of its own rules! Never buy their "Choice" product, because they are more expensive, but this does not provide you with any protection. Chances are high that one day or another, you will be scammed by Aliexpress! It's my turn this time!

Bought several bricksets from them. All were missing pieces which I bought from a brick store out of my own pocket. Asked for partial refund, and was denied 3 times. They wanted the competed sets returned instead. At which point I'm out the money I spent on replacement bricks. Avoid this app at all costs.

Bought two Kingchuxing 2TB M. 2 SSDs advertised as brand new. Both failed within hours. SMART logs and kernel messages clearly show hardware defects and uncorrectable media errors — classic signs of recycled or fake-capacity drives. I provided full technical evidence, including screenshots, logs, and a comparison video with a known-good SSD. The seller refused to honor the advertised 3-year warranty, and AliExpress sided with them despite the obvious fraud. I escalated the case repeatedly, but AliExpress dismissed my claim with generic messages like "your evidence is insufficient" or "your link does not open" (even though it worked perfectly). Their so-called "Buyer Protection" is a marketing slogan — not a policy they enforce. After I posted a 1-star review on Trustpilot, they replied saying they were "investigating" and would "email me with updates." That was just another scripted response. Nothing ever came. They act like polite robots while doing absolutely nothing — pathetic and dishonest to the core. Avoid AliExpress if you care about your money or your data. Once something goes wrong, you are completely on your own.

Hello, Another case with defective camera which has an unusual …strange solution by your team. The seller after examining the evidences accepted to refund me. But you decided for a partial refund because ……<< DUE TO UNFORSEEN RISKS DURING TRANSPORTATION >>! I bought more than 10 various cameras from ALIBABA…ALIEXPRESS. EBAY…AMAZON…. I received them via post
And couriers,,, NEVER HAD ANY ISSUES….
In one occasion I had to return to be refunded …. Which I did …NO problems. Now your team used this LIE to convince me to accept the partial refund which I have accepted in fear and knowing from my other similar dispute case, your practices… (ALI. CASE NUMBER –
DISPUTE **************645)
I believe that the way you handled this case it was not fair and honest against me. The seller did not object or said anything. YOU made this dishonest decisions …. WHY? I have found too many similar cases by people reviews around the internet… People complaining
About how YOU treated them. I do not expect that you will do anything about both of my cases…. I do not care about the money…
THE ISSUE IS THE FAMOUS ALIEXPRESS HIGH SENIOR TEAM and their decisions against their customers..

Bought a tablet from Aliexpress. Youtube wont work on it, no new updates, tried Brave browser as its quite light and fast, not compatible with device, its basically useless. Aliexpress offer free returns, tye seller won't honour it, Aliexpress do nothing about it, AVOID AVOID AVOID SCAM SCAM SCAM

I wanted to order some S size pants but by the time I reached the payment step it automatically switched to XL without me recognizing it, so it made me order a size XL this way. After I received the pants I ordered the S size that I wanted with special attention to this. I once again received an EU size XL instead of the S size, even though now the order said S on my profile. At first they denied to provide a shipping label to send it back. Then they refused to provide me a full refund stating that the evidence I sent was not good enough for them. I had to waste so much time on this sht meanwhile they were trying to nick me purposely (the pants' size tag was empty, but they stitched an S size card to it with a pin). I had to take pictures and measure the product for them, I had to open several tickets through their chat because they kept closing them after 24 hours with no solution. They simply do not care and the only people you can reach - the chat agents cannot do anything, it is a giant waste of time. It is not even possible to leave a review on the product to warn other people, cos they check them and only let the positive ones go through. For example on this product, which is called 'popular' there are only 4 reviews, they're 5 stars and it's not showing anything else. I left a 1 star review with details and it never appeared.

It takes months to get your products if you get them at all, and they will sign the sellers every single time something happens. Avoid them at all costs.

I am proudly one of the least scammable people on the planet so, understandably, I am reluctant to admit that, yes, I got scammed by an AliExpress seller and AliExpress helped them do it. I ordered a number of items and they all came together, individually packaged but all in a big additional bag. This is not unusual. What was unusual, were two of the items I received. One was a wooden teaspoon in a little sealed bag (like you might help yourself to at a coffee shop) which I immediately discarded as it was of no use or value. The other was a small air tight bag that may have been filled with a white powder. I was DEFINITELY not going to open this. For some reason I kept the sealed bag and most of its packaging.
Shortly after this I noticed an item worth about $14, which I had not yet received, was showing as delivered. I raised this as a query and that's when the fun started.
The scam is simple. Instead of sending the $14 item they send me a useless item of zero value which I am almost guaranteed to immediately dump. The $14 item shows as delivered because a delivery of an anonymous wooden teaspoon was recorded.
Because I no longer have the teaspoon or its packaging I can not prove any of this happened and the Ali Express version of justice requires ME to supply proof of innocence.
So, I can kiss good-bye to my $14 dollars.
I have to say that the scam is clever in its simplicity almost to the point of them deserving my $14. Almost.
If it had been $140 I might think differently, but as it's the smaller amount I can right it off as swings and roundabouts. So, the moral of this cautionary tale is to beware of wooden teaspoons or any zero vaue useless item and if you do receive one photograoh it and its packaging from all angles before disposal.
Regards
David

I tell you honestly about AliExpress shopping, I shop here a lot and am a long-time customer of AliExpress because I am a buyer who wants a good item to use, not that I want to buy and then complain and return it because doing so is a waste of my time. But every time I complain about an item and have evidence, even recording a video, but the problem is not resolved, not just me but many customers are in the same situation as me. If this problem is not resolved, I probably will not dare to shop on AliExpress because it is not fair to customers. I tell you the truth, why don't you imitate companies like Temu or Amazon or eBay... those companies are very satisfied with their customers. I just sent that video, but it was the same, so why did I send the video? And I did the same thing with many other items, but it didn't work. So you see, for a while I didn't shop on AliExpress because I was afraid that the seller would send bad products. I hope you reconsider so that customers can continue shopping because now many companies are competing and treating customers much better than AliExpress.

Rating: (would give zero stars if I could) This has to be, hands down, one of the most laughably terrible shopping experiences I've ever had—thanks to PRO HONSUN Bike Store and the ever-reliable AliExpress. I ordered something that looked decent in the photos (key word: looked), but what I received was a complete joke. It was the wrong item, made with dollar-store level materials, and packaged like someone lost a bet. Honestly, I've seen better quality fall out of a vending machine. The seller, PRO HONSUN Bike Store, clearly couldn't care less. I reached out multiple times and got either ignored or fed a string of generic copy-paste replies that solved nothing. Their communication style is basically "stall and hope you go away." I opened a dispute, thinking maybe AliExpress would help fix it. Silly me. The dispute process is a maze of frustration, and in the end, all I got was more wasted time, money and a useless product I didn't ask for. Save yourself the headache—avoid PRO HONSUN Bike Store like the plague, and honestly, think twice about using AliExpress at all. This platform has turned into the Wild West of online shopping, where the customer is always wrong and sellers can get away with anything.

No return policy. Low quality. Misleading ads, photos and information. Late delivery. Terrible customer service.

I ordered an item, paid for it, and now they can't find my order, their now playing games to to give me my order or a refund, BAD BUSINESS!