A brief description; I paid for Prime as a requirement for a promotion they offered me. The promotion page was not giving the links their own instructions outlined as the means of applying the promotion, so was not applicable. I chatted customer service and explained the page was broken and they couldn't fix it, so promised to get back to me within 2 days. Over 2 days later they didn't email and the problem was not fixed, and because of the wait I lost another discount that was waiting in my cart because the item became unavailable and I had to wait on this email. I called customer service and instead of being able to bring up any notes, they made me explain myself all over again. I was transferred to supervisor because the agent couldn't help where I was forced to explain myself from scratch again. He promised to help and a couple minutes later hung up. They required my phone number for this and somehow didn't make any effort to call back or even email(or fix anything). So I have spent money and several hours trying to solve this and waiting on hold, and I have been ignored and hung up on. I don't understand what makes them think it's worth it for me to stay. I'm never giving subscription money again just to be treated this way, and they won't be refunding what they already cost me obvs, or fulfilling the promises outlined on their own site. I regret prime immensely, money grab.