Airbnb

I tried to book a room in a very busy tourist season with host Lucas in Barcelona but did not had a creditcard at hand,
Host and B@B promised to hold reservation2 days, I received an email to confirm this. I booked my ticket and wanted to pay for the apartment, but then Lucas had rented the apartment to someone else.
It is very difficult to get in touch with AIrbnb to hand in a complaint; waiting for half an hour on telephone, no answer on email through the web.
I will check if they remove people like this Lucas from the site, I think they should, but I am sure they don't

If I could give no stars I would! This is my first experience with Airbnb and it was terrible. As soon as Covid hit we had to cancel plans I was trying to get a hold of my host of the house we rented she never responded after multiple attempts for weeks,
Then I got some bull crap Airbnb support person who told me I would hear from someone and it's been weeks since I've been able to get a hold of any of the help people! Airbnb is so terrible the customer service SUCKS. I don't recommend it, always go with VRBO over Airbnb.

We've stayed in many Airbnb properties as guests over the years and have generally had good experiences, sometimes very good. We recently started hosting however and we've found it to be A LOT of work and people can be quite unreasonable, unhelpful or just unfair in their reviews and comments. One girl damaged our kitchen and left the gas oven on. One adult man and family were perfectly nice throughout the stay and then afterwards complained about the house not being tidy enough or not having space in the wardrobe, even though they got the place for an absolute bargain price. To be honest, after all the work it is to prepare the house, clean before and after and be kind, polite and responsive throughout with communications, this sort of thing is really disheartening and makes me feel quite sad and frustrated. I would say, overall, it's a good system for guests but not good for hosts unless you dedicate yourself to it professionally and full time. Airbnb also can be really slow in releasing payments to hosts, I find, which seems a bit unfair, if they are profiting off the interest they make in the meantime! I hope this review is helpful to some people.

Be aware of bookings. Booked a stay in Lebanon Missouri for two months and had to pay in advance. We had a family emergency dealing with Covid and had to cancel. The host refused to give us a refund and airbnb was of no help. We are now out $2400 with no way to recover it. Airbnb only sides with the host and has no concern for the guest. We called costumer support and was told payment is made to the host at time of booking and it is up to the host to give refunds if they want to. The host refused our refund then rebooked a stay with another party after we had to cancel thus collecting twice for the same period of time.

Hours to pass their "strict verification" process: email, phone verifications, scans of ID documents (! 8-o). As if it was not enough their require your social network connection AND all of your contacts! Whatta excessive requirements?! They need a lot or your PRIVATE information - and all this to ALLOW you to PAY UPFRONT for your reservation?!? And then to get "Declined" answer from the host?! What an attitude to the client?! What is this "AIRBNB"? Closed private club? I would say some kind of SCAM.

My camera captured 9 guests on a reservation for 8 (the maximum allowed by the city for my license). I called the guests out and said that 8 guests could stay and the 9th has to go. They got mad and spent 3 hours at my house trying to figure out a way out of their reservation and found one. AirBnB sided with the guest not giving a crap about the host and the fact that the guest violated their end of the contract. They are absolutely the worst company and doesn't realize that if there weren't hosts there wouldn't be guests. I am leaving AirBnB and will NEVER use their service again as a host or a guest. Choke on it AirBnB you are the worst.

I am new to Airbnb and I made a mistake which could have cost me a lot of money. Carl in Saratoga Springs, NY who has a WALK TO SPAC listings responded quickly and was extremely helpful and non-judgemental. I have read numerous horror stories about Airbnb but any company that attracts the like of Carl cannot be all bad. He restored my faith in both the company and the process. Going forward I look forward to the day I can report back that Carl's hospitality matches his efficiency and decency.

I recently booked a place in Florida to spend a wknd with my young daughter. A few days before we were supposed to arrive, a huge Hurricane (Ian) was supposed to hit Florida and it would ruin our plans completely. It's not even safe to stay here during a hurricane. I asked the host to refund the money due to the coming hurricane and they wouldn't allow it. (The airbnb listing title is titled "Hello Sunshine 321. Lift Off" if anyone cares to look them up). Then I asked aribnb to cover the cost and they said DUE TO A HURRICANE WE CANNOT REFUND YOU. Are you serious? Due to a hurricane where people are evacuating, airbnb expects my young daughter and I to still stay in that airbnb since we don't have the funds to book a new places since airbnb won't refund us. This is insane! I begged them. I asked multiple times and wasted an entire day trying to get my money back. Terrible service. They didn't even care to help.

I have used Airbnb 3 times this trip in Europe, 2 out of 3 were great. I'm in Psris ATM sitting in an 'apartment' that is bout 20 sq metres, no air con, noisey neighbours till 4am, if we leave the window open, the light are on n off all nite and we can hear other people's conversations! If this was a hotel we would have some recourse but it's not so we are stuck, with no possibility of a refund! It's 30c here and the 'tomb' is like an oven. Be careful as not being able to get a decent night sleep over 5 nights can really wreck your vacation!' Really do your homework and ask lots of questions. This place is crap and it wasn't exactly cheap

Your better off booking a room with a hobo. I don't know who trains their customer service staff but they are awful and need to be let go. This is the worst company in the world.

Update: Just stayed at another awesome five star AirBnB. This stay was a week in the Netherlands. Amazing hosts, gorgeous big light airy loft with a kitchenette, dining space, balcony with cafe table, and a view from heaven! $90 a night. These were gold metal, top rated hosts, and they totally deserved their rating. I repeat: look for the raves reviews and ONLY book those hosts. ONLY
I spent two wonderful five day stays in Europe using AirBnB. Perfect places, awesome landlords, great experiences! After reading all these negative Nancy reviews I just had to put in my two cents worth here.
Simply put, this is all on you renters. You have the INTERNET. Awesome tool this thing. Use it and do your research. When you find a listing that interests you, for cripes sake read ALL the reviews. Judiciously. Bad reviews? Don't book. No reviews? Don't book! Google map the place. You can look at the street view and area. Safe? Dicey? Easy access to where you want to be? Consider those pictures on the web site. Gorgeous view? Old building? No lift?. Ok, you are looking at a 5 floor walk up with luggage. Know that. Does everyone rave about the landlord being helpful and available? Good sign. All five stars? Good sign. I've had nothing but wonderful experiences with AirBnB, but it isn't idiot proof, and of course nothing is perfect. Use your head and it can open the doors to some amazing adventures. I LOVED my experience, and my hosts. They all had numerous five star reviews. I gave them two more!