Sara R.

We've stayed in many Airbnb properties as guests over the years and have generally had good experiences, sometimes very good. We recently started hosting however and we've found it to be A LOT of work and people can be quite unreasonable, unhelpful or just unfair in their reviews and comments. One girl damaged our kitchen and left the gas oven on. One adult man and family were perfectly nice throughout the stay and then afterwards complained about the house not being tidy enough or not having space in the wardrobe, even though they got the place for an absolute bargain price. To be honest, after all the work it is to prepare the house, clean before and after and be kind, polite and responsive throughout with communications, this sort of thing is really disheartening and makes me feel quite sad and frustrated. I would say, overall, it's a good system for guests but not good for hosts unless you dedicate yourself to it professionally and full time. Airbnb also can be really slow in releasing payments to hosts, I find, which seems a bit unfair, if they are profiting off the interest they make in the meantime! I hope this review is helpful to some people.