Airbnb

This company is a JOKE to say the least. They will give you the absolute RUN. AROUND. Over a refund. We stayed in a unit that ended up losing electricity and it took 3 full days to get ANYONE to reply to us via email. The finally agreed to refund part? Of our trip, not all of it, even though we were in the unit a total of 11 hours all of which we didn't have electricity. They only sent half of what they agreed to refund us and have basically told us "these things take time" as if they can't just issue a refund. Horrible company and act like $86 will bankrupt them. BOOK A HOTEL. If you have ANY issues airbnb is USELESS helping you. DO NOT BOOK WITH AIRBNB. Save yourself and use a HOTEL. Use the professionals.

I booked for this first time ever this past spring in March for my birthday. We went and ate at Restuarant and came back to the Airbnb and relaxed the rest of the night. I took my nightly shower and water ended up all over the floor despite how careful I was to not get it anywhere. I slipped and fell into the sink and accidently cracked the mirror. It was a minor crack in the mirror and was a total accident. The host then told me I owed only $400 and then took it back and said I owed $1200. I talked to Airbnb resolutions and they "did their research" and came to a conclusion that I owed $1410. That is just an outrageous amount for a small bathroom mirror. I will NEVER book with Airbnb again! Make sure the host you are booking thru is valid and has had renters before! This was the most unprofessional stay I have ever encountered! The room I booked wasn't even $250, I don't see how they came out with a price 5x the price of the stay!

I have booked a room, through airbnb website online, while booking my net connection fluctuated,
I was worried but one of my friend Kishore suggested me to wait for the confirmation, he is president of aibnc. Website.
After 5 minute when I have re check my email I got confirmation, but still I was worried about the room because the room rate was very much cheaper other website, when finally we have reached Shillong golf link I was very happy the hotel staff welcomed us and shown us our room it was very good. Overall it was a nice experience

I was in a terrible situation during my stay and the host was MIA and I contact customer service for support and they did nothing and making me wait around all day passing my cases to different people and make me verified and explain my case over and over again and in the end they say there is nothing they can do while failing to tell me I have the option to cancel and get a refund which would have been a simple solution that only take a few second but no they put me through hell on top of the dreadful situation. Not to mention they are lying every time they said they will call in ten minutes and hours later no one calls and when I call back they blame other customers are the reasons they are too busy to call. I don't care how you organize your work but if you promise a customer you call them in how long then that should be the time you call them. Clearly airbnb hire a bunch of incompetence people who works like a robot and talking with a script because everyone said the exact same words. On top of that, they give me 3.7$ as a token for the trouble I am in. 3.7$ is how much they value their customer. What a $#*!ing joke!

It seems to be a nice and quick bookong.
Owner contacted me I had to Phone.
So i phoned from europe to Vs Arkansas.
Did get a new phonenr from the manager.
The want to know if i do timeshare.
Manager could not find the reservation.
Give me a false email.
Next day airnb told me the house was not available
But looking on the site again it is still for rent.
Send airnb a mail wich they dont respond to.
Warned them for the person who is looking for victims that they can sell timeshare to.
So cost me like 20 dollar for phoning and no house,
Decided to not using airnb anymore because you can fall in to a scam.

Booked an apartment via Air bnb with their so called Super host. As a first timer i had several queries. The email sent told me that they will send me my check in instructions 3 days before my check in dates. Failing to receive all these details i tried to message the host and also calling the host but it took the host days to reply me. They replied only after i contacted the Airbnb support. TO MY GREATEST SHOCK the host sent me an email telling me they discovered an issue with their electrical panel less than 24 hrs before my check in expecting me to find lodging in 24 hours for 9 guests. The host sited Safety reasons. ALL MY GUESTS N MYSELF ARE Chinese. Is this fair treatment?

I stayed at two AirbnBs, one in London, the other Paris. The Paris apartment had an infestation of drain flies and we were unable to turn the kitchen faucet on. The couch was extremely dirty and two of the three bedrooms lacked privacy (both rooms had huge windows with no curtains and one of the two rooms didn't have a door). The London flat had a comforter and sheets and a mattress that smelled strongly of urine. We also were unable to take a proper shower because we couldn't regulate the temperature and the other bathroom had a tub and shower combo in which the owner removed the fixture needed to turn the shower on. Guess they didn't want us to use water. Also, the heat only came on when we weren't there.

I had an account made in my name, with my information. It was someone I know harassing me that made the account. I shut the account down, they made another. I contacted airbnb this time and waited for a month for them to respond. They wouldn't help me at all, wouldn't even make it so that my information couldn't be used, or so that they contact me directly if another account is made in my name. They told me it was me that made the account (when I know for a fact that it was not me). They are not a secure site, they don't care about security and they don't care about customer service. I had a security complaint and it took a month for them to reply! It's ridiculous.

I booked an apartment through Airbnb's "Superhost" Luka Piscitelli and when I was forced to cancel my entire trip due to unforeseen circumstances, I gave Luka 6 weeks notice, yet he refused to refund 50% of the fee I paid (totalling $236). Despite talking to several supervisors at Airbnb, they refused to help and supported the host because I clicked on something at checkout that says I agreed to this policy (despite my not even remembering seeing it). They put "Superhost" front and centre on his profile, but not these unfair and punitive policies. Shame on you Luka and Airbnb.

In a long vacations, with my wife and 2 kids, i did enjoy an spectacular apartment in South Boston using Airbnb, flying next to Chicago, using Airbnb too, i found a "CAVE", dirty and totally mess, i inmediatly leaved that disaster and notified Airbnb about that situation. They encouraged me to talk with the owner, i told her about mess and dirt, she never refused about this issues. I sent to Airbnb pics, some was really shocking and felt confident about my refund.
Airbnb answer my request, giving me back 27% of my fee, telling me that i cannot prove my complaint and this is it. Due that i canceled reservation, of course, i can not write my horrible experience and warn to anothers users about my scary situation. Airbnb offers me a coupon by $100, using it the next time, so great.
Julio Hernandez *******@yahoo. Es

I found a cabin I like to stay, input my phone # and was shown already registered. I logged in and input my password and it won't accept. So I typed "forgot my password ", and was shown to go to my email to find the link to reset my password. The email message never showed up. I used my IPad, iPhone, and PC, none worked. I called Airbnb and gave all my profile info and was told my birthdate was wrong and she won't tell me what was (phone #, email, and name were all correct) and couldn't get to my account to do anything, and couldn't do the reservation for me either. The suggested solution: get a new phone number, and reregister. I can't believe it.

Worst experience ever. I would not recomment Airbnb for anything. The customer service is unorgqnized the do not stand up for the customer. Airbnb deletes all the negative review regarding the stay so the only thing you see are great reviews. They hide the truth. 508 Debra Drive, Brandon, FL *******, United States is the wrost stay ever

We are trying to get a refund for an apartment in Jersey City [Mod 2bed Downtown Apt- mins to NYCPath! 1st Floor] from Samantha. We made a weeklong reservation and $410 deposit in mid February. When we realized the travel restrictions would prevent us from coming in mid March, we canceled. Since then Airbnb and Samantha have tossed us back and forth claiming it is the other one's responsibility. We have not been treated fairly and are out more than $400.

I had a reservation for 8 months for my daughters wedding next week for a 2 Bedroom Penthouse with Amazing Views in San Francisco. They sent me an e-mail a week before my stay saying "Unfortunately, we have some bad news about your upcoming stay at 2 bd Penthouse with amazing views! Your reservation for (dates) was canceled. HOW CAN THEY DO THIS! Do not rent from Dave Sullivan his penthouse located at 255 King St. Unit 1703 in San Francisco. What a douche to cancel our reservation and put all this stress on us.

I can't get hold of anyone to discuss this issue so if Airbnb are reading this (which I highly doubt) please call me! I went to book accommodation on their site and the payment was taken but the booking was not made. I spent an hour on the phone to them and finally got through to someone who said they're had been an error and I would be refunded in 15 days. I was not given the option of making the booking. I was told to make it again on a different card, which I tried to twice, got the same error message and two more amounts of £500 were taken from my account!

I have spend all day on the phone trying to get hold of someone to help me but without success. Every time I speak with someone I get told I must go on hold to speak with someone else.

I am just being passed around to different people no of whom can help me get my money back or make the booking for me.

It is absolutely criminal! I am really disgusted by this poor and fraudulent service. Trying to resolve this issue has made me feel so ill today.