Cassandra E.

I had an account made in my name, with my information. It was someone I know harassing me that made the account. I shut the account down, they made another. I contacted airbnb this time and waited for a month for them to respond. They wouldn't help me at all, wouldn't even make it so that my information couldn't be used, or so that they contact me directly if another account is made in my name. They told me it was me that made the account (when I know for a fact that it was not me). They are not a secure site, they don't care about security and they don't care about customer service. I had a security complaint and it took a month for them to reply! It's ridiculous.