Airbnb

We booked a place in London and the host cancelled on us. Airbnb did give us some compensation towards booking another place, which we duly did.

Low and behold, the new place was cancelled on us by the host, 3 days after he had accepted and we had paid him.

This site is overrun with unreliable, unprofessional host who are dipping their toes in the water for a few extra pounds.

When it suits them, they will accept your booking, when it it doesn't they will cancel your booking and the hosts don't give two hoots about ruining your trip and plans.

I have spent a total of 6 hours on the phone dealing with this nightmare. In the end I called a hotel that was cheaper and took me 5 minutes to book, GO FIGURE!

TAKE MY ADVICE, STICK TO PROFESSIONAL RELIABLE HOTELS AS YOU HAVE ALWAYS DONE AND SAVE YOURSELF THE AGGRAVATION AND RISK.

I would sooner sleep stood up in a field than go anywhere near this idea ever again.

I think renting rooms in your home was the best idea to come out of the.com boom. But, Airbnb needs competition. They are a money grubbing company who charge huge fees and hide the true cost of your nightly accommodation. They are not transparent. They have poor customer service and it's impossible to reach a real human, even when you are stranded in a foreign country, standing at an address that does not exist or that is under construction, with no front door. Yes, both of these things happened to me and I ended up paying for nights in accommodations I did not sleep in several times because they would not respond or help resolve the issue. They do not guarantee that you have basics like running water or hot water or an actual working lock on a door. They just want your money. Most recently, two people cancelled on me for a place I would never have booked a plane ticket to without thinking I had guaranteed accommodation. Airbnb doesn't try to help you find anything else in a similar price range and their "customer service" is not attentive or helpful at all. They need competition!

Cancelled with in 48! Hours they charged my account $4,240.08 have proof of cancelation but for one year hundreds of emails just get run around AIRBNB says talk to TURNKEY then they say talk to VACASA this has been a nightmare and VISA will not help me called them immediately that day filled out forms but they said since I gave the cc # but you have to give the cc info to look at properties

Airbnb has gone downhill. I write my review as a host, or I must say a soon to be ex-host. I've been hosting for some years now, I've encountered issues, but nothing major, and they were all more or less fixed. But recently there was a big change, they fired most of customer service agents and now they only operate via chat, and they send you an automatic message saying that they are responding later than usual, about 48 to 72 hours. Communicating via chat is not an issue, also the delay is totally understandable because of the circumstances. What is not acceptable is the fact that Airbnb is allowing guest to violate rules and do nothing about it. Us hosts are being left to hang dry. When a guest violates the contract, specially about a matter of safety, it is Airbnb responsibility to penalize or even remove the user. But unfortunately they just seat there and do nothing. My family and I live on site, so we take our safety very seriously, therefore we are removing our listing and closing my Airbnb account. People that are considering to host beware, look around and you'll find many accounts on how things have gone south for many hosts.

If you're taking the risk of listing your property on airbnb, PLEASE be very careful and always TAKE deposit from guests especially if they don't have good reviews or a large group.
I've been listing properties on airbnb since 2016. Earlier, they used to take good care of hosts but lately, their TRUST and SAFETY assurance is of no use. They want you to make police complains and harass you so much for paperwork that its impossible to get them to settle any claims if the guest doesn't respond.

No refund for my trip arriving in Spain on April 17th. Spain has completely closed all borders and flights until at least April 22nd and Spain has more Coronavirus deaths than any other nation in the World.

AIRBNB and Andrew in San Sebastian are trying to profit from Coronavirus. Andrew currently has five listings in San Sebastian, he advertises it is a "perfect Coronavirus escape." Do not fall for this evil type of profiting from a horrible disease.

I have been a loyal customer for many years with plenty of trips and all positive feedback. Last week we stayed at a house in Fort Lauderdale. The stay was far from, perfect. At the end of the stay, the owner contacted me asking for 5-star review, knowing we had multiple issues, as I was communicating with her through the stay. I provided her with additional feedback and gave her ideas for improvement. She then asked me not to leave a review at all. I heavily rely on the reviews when selecting a property, so I think it's everyone's obligation to leave a factual review. I did leave a review praising positive aspects and mentioning just one negative aspect (out of many) stating that the outdoor area was not maintained and was impossible to use and took some stars from the ratings. An hour later I get a request from the owner to cover a damage that was in the house when we checked it, so I declined. Today, I received an email from Airbnb stating that I was removed from Airbnb Community and my account is suspended because I used an "N." word in my review. This is a totally wrongful accusation, as neither this word, nor any other words referring to the subject were used in my review. How Airbnb was able to accuse me of a use of the word that was not used in the review - I don't know. All my communications with this owner are deleted, and there is no proof. I am not able to talk to anyone from the company so far, but was told that someone might contact me.

I am hosting on airbnb for more than 2 years. I can't express how disappointed I am as a host by my guests. While in the beginning, I seemed to deal with normal people, now that the site got more expensive, only rude, clueless people seem to be using that website. I have zero cancellation rate as a host; all my apartments are exactly as shown and cleaned by professional crew. However, I deal with guests who call me drunk at night demanding parking that is not even advertised on the listing; guests smoking in the apartments even though we have non-smoking in the house rules. Recently, a guest attempted to hack (!) the building router that produces wifi for the all other tenants by installing his personal password on it. We prevented it, sending a technician. The guest left a review saying "apparently wifi was shared and others in the building didn't like it". What kind of a person expects NON-SHARED wifi nowadays and, after not receiving it, writes a negative review? Wifi by definition is a shared facility, even in Marriott or Hilton.

I don't know what hosts will soon remain on airbnb, but their reviews policy is clearly encouraging scams like that to put down good hosts. This encourages hosts to offer lesser quality services or not leave any reviews to good guests, since guests will write whatever, anyway, without much thinking and knowing that the host won't see their review or have any recourse.

On a positive side, airbnb allows me to earn 25% net extra income vs my long term rentals, this being the only reason I work with and continue being listed on that website.

Up until this point I had no issues with Air BnB. I loved the interface and it was really easy to find local places to stay. I had a perfect score and basically 0 issues with the owners. If there was issues we talked it out and got to a place where we were both happy. So I don't understand what happened next.

When I recently tried to log into my account I was told I was locked out. When I emailed AirBnB they said they would look into it. A day later I got an email saying my account was deleted with no explanation why! I found a number to call and I got the same "we'll look into it" and again I got another email saying the account has been deleted. I literally had no warning that this was going to happen, or given any chance to do something about it before it became a problem. I had made so many wonderful connections with one of the owners and now it's all gone.

I tried making a new account and they said I was locked out of that too (it probably remembers my name and phone number.

Basically I'm really disappointed and angry there is nothing I can do. I really liked Air BnB but now they lost another customer.

I'm not sure why or how but there's WAY too many positive reviews on Airbnb's web site. All of the places I stayed at in the last 12 months have had many reviews and they were mostly all good. In fact a bit too good, as if they were made up. These places had ratings of 4.6 to 5 stars, (you can't get better than 5 stars). However, NONE of them were even close to 5 stars. I would rate them between 2 and 3.8 stars. It seems to me that people are afraid to post anything offensive for fear of hurting someone else's feelings. This is why at least one of my hosts pretended to be a nice couple that was renting their vacation home when they weren't there but with a little online research I discovered that they were just agents at a big property management company. They even had pictures of themselves in the home. So, it's either good reviews or no reviews, because we live in the softest country in the world. This really just hurts the whole industry in the end. I know I will no longer use Airbnb and I know a lot of people that feel the same. I've never had this problem with the other sites I used.

We stayed in an Airbnb in Lincoln, NE over the Thanksgiving holiday. We had a not so pleasant experience. Small children from the hosts screaming at 10:30 pm and running across the floor upstairs. Sounded like a herd of elephants. My husband had to go out and ask the hosts to tell their children to be quiet. You would think the hosts would know to quiet their children down when they have guests. Nope, not here. We also had stained towels and a pillow case. See the pictures attached. We walked through the hosts kitchen and laundry room and it was disgusting. We were appalled. The person needs to go to host school to learn how to host people. The reason we selected this host was because of her 4.7 rating. What an inflated rating that was. Not a good innkeeper at all. When we called Airbnb they did nothing. They said we would have to go through the host to get our money back. Really? It would be nice to own and company and have no worries and just collect money from people with no repercussions. We will not be staying at another Airbnb again.

By renting a "room in a house" in Luxembourg, I found myself in an abandoned Chinese restaurant, the room is located on a staircase behind the restaurant, on one of the two floors, six rooms on each floor with a toilet and cold shower Per floor (6 rooms), occupied by Chinese people who speak no European language, dirty, with the bedding never changed for ages. No lock on the door, so scared to sleep at night. Full bugs everywhere. At the end of the line, the owner very nasty and rude, responds "to go get a hotel, if you are not happy". My lawyer friend who accompanied me said: "In the cells of my clients it is much cleaner". Yet on the site full of good reviews and good ratings. How it is possible? In November, booking in Florence, I found myself in an ashram. After I received the refund (the city does not reimburse these costs), I realized that this night was the most expensive of all my stay (I went to a hotel). So, thank you, Air Bnb, but for security measures, I prefer to book on Booking, where any, but not on your site!

First (and will be the last) experience attempting to book with this service was not good. I see that hosts like the idea that the service is "free", but they make their money on excessive fees and lack of flexibility. Too much for the customer to read before booking, hosts are not allowed to modify anything. We are vacation rental hosts, and use HomeAway/VRBO which has a yearly fee, but charges no percentages or fees for bookings or cancellations, we are in complete control of that, offering our customers the very best service. BUYER BEWARE AND READ THE FINE PRINT BEFORE BOOKING IF YOU HAVE TIME FOR THAT CRAP!

We travelled to Tel Aviv with our two young children and have been thoroughly disappointed by the whole experience.The apartment we took in Tel Aviv was nothing like the pictures represented so we found the whole experience utterly misleading. Place was listed as 'designer', fully air conditioned, quiet street etc. Paint was peeling off the walls, wires exposed, unsealed flooring etc. There was no air conditioning in the bedrooms so we all suffered at night. Host offered extra fans but they're useless as they just circulate hot air. Airbnb response - host has dealt with it. We had an infestation of cockroaches and slugs. Host offered to spray with insecticides but with what risk to us and the children? Host said it's safe and will only take a couple of hours but we didn't trust that information. Response from Airbnb - host was willing to deal with it. Major construction was going on outside but the host failed to notify us. Response from Airbnb - it's not going on inside the building so doesn't count. This was supposed to be a fab 2 week holiday but it has been utterly tainted by our accommodation. BEWARE - what you see is not necessarily what you are going to get. Will never use again.

We had a horrible experience at StaySol in this address 4010 South Ocean Drive, Hollywood, FL *******, United States. We arrived it was dirty, the TV did not work and they were supposedly the super host or whatever they call them.
We posted a review an Airbnb removed the review, stating that we had requested a refund, which is 100% false and in fact they use this as a way to justify removing the review.
They do not care for your experience and DO NOT book with them, do it through expedia, or the hotels directly.

Airbnb is not to trust, they are unethical and they do not care for you.

Sadly they could be much better then they are because they occupy number 1 position in Google but conduct DISHONEST BUSINESS
When I try to book an apartment to stay in JUST FOR 2 nights, the web site charges almost 50% of the apartment's cost! But the do it in a tricky way, claiming that it's cleaning fee, while They don't seem to charge for their services.
When I contacted the owner asking why is the cleaning fee for 2 night is more than 80usd, while the rental per 1 night costs almost the same- she written back that that is the web site who does those kind of tricks.
There are also many fake reviews about the apartments itself so you never know if it's safe to book or not. The photos is attached.

I booked a week with "kaspars "in scotland, my first ever air b and b, the reviews were all good, i paid £200 for 7 days, it was cold and there was no hot water or breakfast, but as kaspars was friendly and gave a plug in fire for the room i figured it was ok at £25 a night. However i was unable to sleep those first 2 nights due to a rat / rats scratching about in the cieling and i messaged kaspars who said it wasnt rats that there was a wire being blown about in the attic, ive had rats in my flat before i know what they sound like so i said i was sorry but i needed to move somewhere else. I cancelled and rebooked another room which was fine, heating, hot water, breajfast stuff available, but now i have only recieved £75 back the host kaspars says he has had £75 where s the money gone? I cant find any customer service and i cant even review kaspars have ended up paying double and lost 2 nights sleep plus a day from having to move rooms, utter crap.