Airbnb

5 of us stayed in an AirBnb rental a few weeks ago in Split. The add stated air conditioning, safety equipment, towels, soap & shampoo and a washer as part of their amenities. And a pool on premises, which there was. Otherwise, wrong. We received one bath towel per person, one hand soap for the entire apartment, no safety equipment (smoke alarm, CO detector), AC only in one of 3 bedrooms so the doors had to be left open. Awkward. With but one towel per person, you could not wash a towel or it would be wet when needed (scratchy like sandpaper, but towels), and could not have a towel at the pool or beach. The washer broke the first usage and the owners did not try to have it repaired, and told us to pay the entire cost of the washer. That did not happen, but AirBnb did assess a huge fee for the breakage even though it may not have been our fault. The owner Zan was kind, but his mother was responsible for on site issues and was a tyrant. Not having AirBnb stand by customers who have used the service multiple times and paid them lots of money, left us all feeling like we would prefer a hotel with towels, AC, safety equipment, soap and shampoo. Never again.

I've used Airbnb multiple times now, never as a host, always as someone booking. The website for Airbnb is not super clear, took awhile for me to find a way to reach customer service to find help regarding getting a refund from a cancellation AFTER checking in the first night. Booked for over 30 days, and Airbnb was of no help. When the host became difficult to reach regarding refund, I reached out to Airbnb and I got a message from them to try and contact the host because they were unable to contact her! When problems arise, you really are on your own. This is the risk. I've had hosts ask for cash transactions which is against Airbnb policies but even customer service is not aware of their policies until I did a copy and paste from their website. Very amateur responses from Airbnb and the hosts are hit and miss. Generally, the hosts all have been nice but their places and management lack a certain quality or minimum standard - signs of previous people living in the place (smell, hair, garbage) regardless of the cleaning fee you are charged, a film or grit that seems to cover the place, insufficient pillows or blankets, cheap beds etc. I've started looking on other sites after too many unsatisfactory experiences on Airbnb and I wished there were more places online that I could find reviews. Airbnb is known to filter out negative reviews about themselves on their website. In the end, I'd caution booking with Airbnb. Thanks.

This was our first time booking through AirBnB. Everything was, to my relief, fine and the apartment was, for the most part, great. However, there was one negative incident where the cleaner came into our room to ask us when we were checking out a day before we were scheduled to do so. Even though the review I left on Air BnB was mainly positive, because I mentioned this one negative fact, the host told the Air BnB community we had left the apartment in a mess and we should not be rented to. Strange that we have never had such problems in any cities in the world for the last thirty years or so. I am considering taking legal action against the host for defamation of character. What I do know is that Air BnB clearly has unscrupulous people like this that do not take valid criticism in their stride. Instead they lie to an international community of people to say you left the apartment in a mess and did not treat it well when the exact opposite is true and when additional items were left there at our expense for future guests. I will not be using Air BnB again in a hurry - I am happy for people to reply with valid points to criticism but not with lies and slander. If there really had been such problems, why were we not contacted immediately? Why were these supposed issues only raised after my review.

This is not how you communicate with a customer that you don't want to lose! I do not appreciate being called a "Good User" but thank you for the truth! I will be closing down my account!

DIRTY & DAMAGED... AIRBNB COMPLETE NIGHTMARE... BOOK ELSEWHERE! Home & Pool unclean (1st pic is of floor under furniture, last pool) - Cameras on premises not informed of - No water in spa (pic), Broken bed (pic), shower(pic), and table. Host contacted w/in required 48 hrs. And pictures provided of damage found upon our arrival. Returned home to invoice from "host" stating we damaged the items! (Pictures below: 1st Airbnb listing, 2nd Ours - Can see damage in listing pics!). NO SUPPORT from "host" or airbnb during or after trip!

Airbnb kept my money, even though Hurricane Ian cancelled my event and flight! Once I was informed (2) days before my event, I contacted my Host about rescheduling,. I was told, I couldn't reschedule or would be given a refund. To contact Airbnb!
I contacted Airbnb, who told me to Contact the Host! I informed them I had and sent them a screenshot of the cancellations in regard to my trip. Airbnb Extenuating Circumstances Policy, says Natural disasters SUPERCEDES the host! Yet they still decided NOT to honor their own policy! Not letting me know how the decision was determined. This deciding to just STEAL my money

So Booked a property few days ago. While taking go the owner we realise that what I paid was different to what she received significantly. Decided to call airbnb to understand a little bit more and spoke to 3 staff in the US who hung up during the call. Called again to finally speak to a supervisor who was able to help answer the question around the discrepancy between my payment and what the owner received.

So the owner gets charged 3 % of fees. On top of this me as a guest got charged 17%! Tried to understand a bit more about how the 17% is calculated but at airbnb guest fees are at their discretion. Could be anywhere between 0 and 20%.

I dont know why people book thru air bnb but for me never again. Totally absurd for a company to charge 20% in fees when all they do is list and book properties. Totally unjustified and absolute rip off. Please calculate ur fees before booking and compare with other websites. For 20% you could afford a much nicer property somewhere or at least get to deal with a company who has manners.

We are trying to list our property on Air BNB and it has been TERRIBLE. Website is not intuitive (VRBO and Flipkey super easy) and cannot reach anyone at Air BNB - I had a hard time even finding a phone number and once I did, was disconnected 2 times (again, unlike VRBO and Flipkey. Although VRBO has long wait times right now, at least you can speak to a person who will actually help you). Can't imagine being a traveler using them.

Advertised as "PET FREE" we found TWO barking dogs living on property.
Advertised on AIRBNB as "cooler than standard construction" we found a furnace with no windows and no a/c.
"clean and well equipped" I say not, plastic outdoor furniture as our furnishings, no salt or pepper or oil in kitchen as advertised.
We had to ask/beg for toilet paper and shampoo and soap... says it was provided.
Found THREE PINS IN MY PILLOW, one poking my cheek about 1/2 inch from my eye.

I had a horrible experience with Air BnB. I'm a travel nurse and was using the app for housing. I had housing set up for an upcoming assignment and my contract was cancelled. This was completely out of my control, and meant I no longer needed housing. My host agreed to give me a 75% refund because they "lost money" by having it booked, even though I had only made my booking one-two weeks before. I guarantee they didn't lose much money; it's Montana in the winter, not exactly a hopping time of year for random cabins in the middle of nowhere. So anyway, they agreed to refund me 75%- I had paid $1200 so far, not including the non refundable service fee. So 75% should be $900. Pretty simple. But when I cancelled, I was instead CHARGED another almost $1400. At this point I'm upset and have no idea what's going on. Host (Matt and Nicole in Polson, MT) stop answering me. I contact AirBnB, and they say the host is saying they are keeping $900, instead of refunding $900. I send them screenshots of my conversation with my host, and the customer service rep I was talking to starts responding with info completely irrelevant to my issue. She then starts typing at me in all caps and was extremely rude. I finally was given a refund, but the host still kept $900 instead of me getting that amount, as was agreed upon. Overall I lost over $1000. I'm not impressed with AirBnB at all, from the fact that I lost so much money due to something out of my control, the lack of integrity of the hosts, and the conduct of the customer service reps. I will never use AirBnB again.

After easily setting up as a host on VRBO and TripAdvisor sites with ease and the ability to standardize my policies identically, I began to set up on Airbnb and oh my what a mistake! They will not allow you to use your own policies, you have to use theirs which are directly designed to screw you over. Instead of being standardized, you now have to make exceptions for every single booking which creates extra work, frustration, and a waste of time and money. On top of not being able to use my own cancellation, booking, rental policies, rates etc., they also will not allow you to communicate with potential guests outside of their horribly crappy platform and claim that it is for "safety reasons" (Yeah right, we all know you are just trying to handcuff users into using your platform). That means you cannot coordinate check-ins, answer phone calls and questions which creates tremendous frustration with potential guests. In addition to that, they make the guest pay 100% of their stay up front and they even hold the guests money and do not pay the host until after check-in. WHAT? I am guessing that this is due to the fact that they are a money-leaking start-up that is basically using guest funds to fund their scam of a business, basically creating an interest free loan for themselves. I'm sorry, but I am not willing to put my reputation on the line for this chaotic, horrible start-up. Airbnb is FIRED and will never earn my business back.

Airbnb is a very interesting place to be and it offers plenty of opportunities to stay besides of the hotels any day of the week. I have enjoyed using Airbnb for my travels and I will continue to do so. My wife and I have met some very great people using this site and have really enjoyed the places that we have stayed. We actually found a log cabin made of cedar in Knoxville, TN and had our honeymoon there. Eddie Arnold / EDDIE'S HOME THINGS!

Our stay was filthy and unacceptable despite being proactive and sending a message prior to our arrival listing our concerns. We were assured everything would be perfect when we arrived. Every single room was dirty, had stains, dust, and bugs present. We spent thousands for the week and there wasn't even toilet paper stocked or a garbage can to throw away thing away for the entire stay -besides a tiny can located in a bathroom. The wifi didn't work after day 3. We had to supply the entire place with toilet paper and paper towels. There was not a real response from airbnb and they ignored all our messages once it was clear we were not happy. Airbnb - their own policy states they are "against physical intrusions" but they were totally fine with check my guest saying "they sent over someone to clean everything and we should be ok with that". Sending some stranger to our place unannounced isn't ever safe. In fact it is against airbnb policy. Airbnb and Check my guest made us feel unsafe from day 1 because we never knew if anyone was coming or would just let themselves in. Unacceptable. Our stay was unsafe and im angry that airbnb isn't responding. There was only 1 key for the apartment for 12 people. Not very convenient. Zero stars. Not a safe place to deal with.

Read this before you book anything *******@Airbnb where reviews are being vetted and removed if they are negative.

https://daniellaondesign.com/wp-admin/post.php?post=*******&action=edit

The min stars you can give is 2 I wouldn't give one but wanted to write this review. Our trip was cancelled by our airline to go the California during covid. Airbnb site said trips booked before 15Mar20 would revive a full refund. Our trip was for 6May20 the Airbnb agent said covid could be over by then and send government documentation we couldn't travel?
After going back and forth for 5 weeks we did get our refund but worst experience ever I won't use Airbnb ever!

We recently rented a home* in Ludlow, VT. It claimed to be 4 bedrooms but was only two. It had a $170 cleaning fee but had 30 bags of trash (i. E. weeks of trash) at the front door when we checked-in.
There was zero maintenance done to the front - only entry - walkway which was all ice.
When we tried to contact the owner/host we received no response. Then, prior to checkout we used "resolution center" to try to contact the owner/host. This was a waste of time as the response from Airbnb was, essentially, "too bad". They stated that its up to the owner to provide any refund. In other words, Airbnb offers zero assistance after you use their site to find a decent and clean place to sleep.
We have now opened a dispute via PayPal but that will take some time. And then we may have to dispute the charge through the credit card...
Anyway, I can only recommend you use this "service" if everything is completely up front and the owner/host is someone trustworthy.
*the home was 227 Preedom Hill Road S, Ludlow, VT. Suggest you stay away...

We rented a Condo From Host Tarim in Las vegas in May, 2017. The place was filthy dirty, it was supposed to have a "fully" kitchen. There was a fridge with left over food in it from previous renters, there was a stove, filthy dirty, grease all over it. No essential cooking pots, pans, Bathtub was black with soap scum, no hand or face towels, only 2 bath towels for a weeks stay. No access to Pool/barbque as stated in amenities on site. Owner was not permitted to have a key for access from the HOA. He would not refund us any money, stated that this was not a 5 star hotel. Contacted AIRBNB and it took numerous calls and 3 weeks to receive a partial refund. We had booked this condo as it was our anniversary and we were left with no solution but to return home (Canada) as we couldn't afford to spend another $1000. 00 for another place. Terrible Host & customer experience with AIRBNB

Had an issue with a booking and cancelled upon arrival to the property. It was not as described. The owner was understanding and stated that he would issue a refund without dispute. Gave the indication that Airbnb did not need to be contacted for any dispute management. Carried on my vacation, finding other accommodations that were more suitable. Proceeded to request the refund amount from the host. HE REFUSED, twice.

Airbnb was contacted for dispute management at that time. After 5 associates and escalation, with my case closed immediately two times, I was told I should have contacted Airbnb at the time of cancellation or within 24 hours so they could do something about it. The host accused me of blackmail, lying, and rudeness when I understood the issue as a basic business transaction and offered to not post an awful review with the impression that I was to get a refund. Ultimately, there were many accusations on his part with no accommodation of an unsatisfied customer. I left a review on Airbnb site but I see the hosting location has since been relisted and my review of the encounter is nowhere to be found?

If any issues, have a good credit card company and dispute via them on your behalf, who have a concept of customer is right. If you're a host and not in the vulnerable position of being in a stranger's space, Airbnb has got your back because they appreciate your income. Do not recommend for the customer however. I did not want to be one of Airbnb horror stories.

If you are a host and wants to try Airbnb think twice becuase of their customer policy. They will always sides for the customer even if you are right. If their is a zero star i would give this company that. Our case was the woman and her family is not content with our summer house. She has a lot of complaint while we specifically told every detail in our airbnb. We gave her option that we will refund her money in full but she doesnt agree and just want to have a discount we gave her a 100 euro of 600 euro and she still review us bad. The thing about review is when you have a bad review your point will be deducted and if you're not lucky you will not be a superhost. Your advertisement will not be anymore at the top. This company will make sure you will do everything to please your guest no matter the cost even if cost you if you want to get more customer. BTW they the customer service will never help you

We have always experienced problems with Airbnb when it comes to damages in our homes incurred by guests. Unlike other service providers, they take 100% control of the process when a damage claim is instituted. I've ascertained that a damage deposit isn't really taken from guests but rather their credit card details - in most cases this is a waste of time as guests that damage things either withdraw their details or cancel the cards. They have a host guarantee in place which is supposed to protect against things like this but it's more like a 'gotcha' insurance policy where they find any reason to wriggle out of paying.

We recently had to run the gauntlet of this process with respect to a damaged television. I provided time stamped photos of the damage, the model and serial number as well as a link to the company providing the TV for its value. I further provided the replacement receipt for the new TV and offered that they can inspect the damage. They denied my claim - why... well I didn't have the original receipt for the TV that was damaged. This must be taken in context that by their design we have little if any control on which guests book our homes - for me the math really doesn't work, would rather go to another company which understands how rentals work: a damage deposit is given, our contract with guests is honored and we have control over the process.