Ryan M.

After easily setting up as a host on VRBO and TripAdvisor sites with ease and the ability to standardize my policies identically, I began to set up on Airbnb and oh my what a mistake! They will not allow you to use your own policies, you have to use theirs which are directly designed to screw you over. Instead of being standardized, you now have to make exceptions for every single booking which creates extra work, frustration, and a waste of time and money. On top of not being able to use my own cancellation, booking, rental policies, rates etc., they also will not allow you to communicate with potential guests outside of their horribly crappy platform and claim that it is for "safety reasons" (Yeah right, we all know you are just trying to handcuff users into using your platform). That means you cannot coordinate check-ins, answer phone calls and questions which creates tremendous frustration with potential guests. In addition to that, they make the guest pay 100% of their stay up front and they even hold the guests money and do not pay the host until after check-in. WHAT? I am guessing that this is due to the fact that they are a money-leaking start-up that is basically using guest funds to fund their scam of a business, basically creating an interest free loan for themselves. I'm sorry, but I am not willing to put my reputation on the line for this chaotic, horrible start-up. Airbnb is FIRED and will never earn my business back.