ADTReviews 800

I am having to move my business out of my current location due to the virus. I do not have a new location for this business, so it will most likely permanently close. They are saying I have to pay $1914 to finish out my contract. I do not have that to pay from a permanently closed business. They said I could relocate to a new place to avoid that fee. I said I might find a new temporary place for the business where I could relocate it eventually, but I have no idea where or when. They said to relocate to that new temporary place, I have to sign a NEW three year contract. It won't even be a three year lease, which means I'll have to pay another $2k once I move out of that place or sign another 3 year contract. So this sounds like blackmail at this point. Sign a 3 year contract with us or pay $2k because I am unable to continue business in my current location. No one has been able to help me. 5 times I have been disconnected for no reason after being passed around from department to department. During this global pandemic, this is some real terrible customer service.

I recently sold a home that I had a three year contract for an ADT security system. I read the contract word for word and on page 5, section 2 it clearly states that you may cancel your contract at any time and pay 75% of the remaining monitoring fees on your contract. I called a week ago to cancel the service and had the exact amount of the remaining 75%. After being on hold for over 40 minutes, the rep told me whe didn't have a copy of my contract. She informed me that I would have to give 30 days notice and then allow another 2 weeks for them to send me my final invoice for service. She could not tell me where in the contract that these parameters were stated. I then informed her about page 5, section 2. She said "hold on, I am reading your contract". Ten minutes go by and she finally says she has to transfer me. I then (for the fourth time) have to start over by giving my name, address, ect. To another rep. I then inform her about my issue and said I just want to cancel my service and pay the remaining 75%. I started to protest and she hung up on me. So you are telling me that if I buy a house that has an ADT security system installed that the former owner has complete control over the system for another six weeks after we have closed and the deed has been recorded? I still have access to the system both online and my phone app. That is absurd and scary. I contacted ADT via their online chat, explained my situation and they said I would have to call the cancellation department back and they could not help me any further. Absolutely ridiculous! I am now having to set aside another hour away from work to be able to call and start the process over, with no guarantee that they will cancel and charge me 75% of the remaining balance due just as it STATES IN THE CONTRACT. I am a real estate agent and will NEVER recommend that my clients use ADT again. Awful company, inept cancellation department and horrific customer service.

ADT pulse system does not work. They have no credibility. When they advised me they would refund me the fees, they didn't. Then, there is zero customer support to help resolve the issue. Emails / phone calls are not returned. I emailed customer support today and will see if they respond. Based on their pattern the last two years, they won't. I would not even entertain using them. Once they have your credit card number, you're paralyzed.

The previous owners had ADT and I chose another company. So I have to listen to this clicking noise the system makes all throughout the day until their cancellation date. They have long contracts and you get stuck in them - sometimes other people like me get stuck too! I have been listening to this noise for a month! I have to temporarily disarm the system every time it does it which customer service informed of. It does it at 4:30 a.m.! I do not have a passcode and the system makes the noise whenever it gets ready. I'm lost behind the logic. Customer service is rude and confused about policies. I just want the system removed from my home which I had to send in paperwork that I was the owner now. It is an older system with holes and wires going through my wall. They will not remove it. Yet, I have to wait until the cancellation date and call again so they will tell me how to power the system down. I shopped around and chose another company. I would not recommend ADT to my enemy!

After doing my research and talking with different security companies, I chose ADT because their products would meet my needs per information given to me by ADT representatives. After installation and signing a contract, I found that the outdoor security camera I had been told would record 24/7 did not do that at all. The camera only records when motion has been detected, and the motion range is approximately 15 feet. That makes the camera worthless for the purpose for which I had it installed. When I called on March 11,2019, to inform the company and see what they were going to do to remediate the problem, I was transferred from one department to another, finally being told that someone would call me later that same day. No one has called. I have emailed corporate customer relations and am waiting to see if the company responds. In addition to the misinformation I was given about the camera recording 24/7 during the 1 hour I was on the phone and got nowhere, an ADT representative told me that the motion sensor on the Ring Doorbell camera could be adjusted to pick up motion at 30 feet. I had just spoken with Ring the day before, so I knew that was incorrect. Representatives have lied about their products. When I told some of the people with whom I spoke on March 11 about the incorrect information I had been given, I was told that they were "sorry" and that the problem would be addressed with those employees. How does that help me? I am stuck with a camera that does not meet my needs for the 3 years of my contract. If I don't pay them, that is breach of contract. If they deliver products that do not perform as the customer has been promised, that is not breach of contract?

Their window break system is unreliable. It would go off constantly. It was "fixed" so it went off less but still too many times. They are overpriced and only have one contract option which is wrong. Their customer service reps are incompetent and if you upset them they transfer you around. When i told them to send the cops, i don't think they even came. Pretty much a scam. Don't waste your time or money. I cancelled their service, took off easy pay and my credit cards and they illegally charged me for the next month.

I am so disgusted by this company. They are smart they have you go through a 3 party contract WATCH THAT! The company is called Defenders and they don't want to defend you they want to defend ADT! After our alarm went off in the middle of the night, we jump out of bed and one of ADT call center ladies called my husbands phone. You can clearly hear our alarm going off and we are panicked! The lady on the phone proceeds to argue with my husband that she can't tell where the alarm is triggered at. I grab my phone to pull up the app and see that it is our downstairs garage door. He proceeds to argue with her and she never once told us she would call the police. My husband gets so angry with her that he hangs up the phone. He gets dressed and proceeds to take matters into his own hands. When he opened our front door two police yelled at him. Now I have called ADT and Defenders about this for months and gotten NO WHERE! ADT tells you to call Defenders and Defenders tells you to call ADT! Trust me when I tell you these people don't care about customers concerns. I even asked if my husband would of gotten shot would that get us out of the contract... the reply was no... Even after reaching out to the owner and CEO of defenders I got nowhere! It is SAD that companies no longer care about customers...

I signed a two-year contract because I was told my cats could not set off the alarm. The ADT technician lied, and my cats did set off the alarm. Because of this lie, I could not use the security alarm system. They would not let me get out of the contract.

When you have to sign a contract at all, it's very suspicious. They do that because they know a lot of people will find out how crappy the company is and not want to do business with them anymore.

Also, ADT provides a false sense of security. If the police are called out and there's nothing wrong, you are fined. You also have to register the alarm system with the city, which is an extra fee. You are much better off getting renter's insurance to cover the cost of theft. Otherwise, paying for a security alarm service is a waste of money.

Renter's insurance is like $12-$15 a month, and covers your stuff getting stolen, which pays for itself. ADT is not worth it, and is ultimately a huge waste of money. They will say anything to get you to sign that contract. Stay far away.

ADT overcharged me $600.00. It was a very clear mistake but something they would have had to review over 3 months. Each time i talked with customer service they said theyd get back to me. After the 4th time getting this answer, I asked to speak with a supervisor who also said someone would get back to me. That never happened. All they had to do is to look at the service i was charged for that never happened over a 3 month period. A 3rd grader could have figured this out but no one took this one. I cancelled ADT, lost my money, never received a response and changed to a local company and I now know the guy in charge so if i have a problem, i know who to contact. Bigger is not better.

ADT gives you a lot of FREE stuff! It probably only cost them a few bucks. But hey, we love free don't we? After that they have you sign a (insert sarcasm) 65 year contract, which you of course do.

We just moved out of state, I called ADT in April to cancel my service. The cancellation fee was about $800 or I could continue to pay my monthly bill until my contract was up in May 2018. I told them that was not okay with me. I asked to speak to a manager. But there was not a manager who could talk to me. I argued for some time and they finally said that they would cancel my account. I then told them to put in my notes that I wanted a manager to call me back, so that I could verify the cancellation. Well, let's just say that ADT is not top on my list of things in life to remember and no manager EVER called me back. ZERO stars for customer service.

Fast forward to July 2017. I noticed a charge on my CC from ADT, so I looked into it. I have been charged every month since I called. My next phone call started out pleasant, but then it got nasty.

I called ADT again, finally got a manager. She was a nice robot. Polite and apologized several times. But (and I do understand a contract is a contract) nothing was resolved. I'm still having to pay on a system that I no longer use until May 2018. Or I could transfer my ADT service to my new home. She was kidding right? I told her that there was no way I was using ADT ever again and that I would be giving no so good reviews on every site I could find. She did say that if the new tenants signed a contract with ADT, that I wouldn't have to pay anymore. I then said, "So if the new tenants go with another security company, which I hope that they do, I would still have to pay until May 2018?" She said yes. Am I the only person who thinks this should be fraud?

I would not recommend ADT to anyone. There are a lot of good security services out there. Including Brewer Security Solutions, based in Florida. Which is who we use now.

If I could give ZERO stars I would. This customer service is unacceptable.

When I signed up for my ADT alarm service I asked the question if I moved if it could be transferred. They said absolutely but they failed to mention is you have to sign a new three-year contract. So as me being a renter each time I move I get locked in to another three years with them. Their service is awful. The sensors fall off my windows constantly. Worst rip off ever. Read your contract before you sign don't trust your technician!

Don't even think of using this business because if you try to cancel with them they will make your life hell. What company makes it so hard for a customer to cancel? I have never seen such difficult people. Why would I want to do business with this kind of mentality?. They tried to steal my daughters identity and credit card information as well so they are just bad on many levels. Do your homework before you call them. They have a million bad reviews and I can see why.

We had the system installed and Iater I discovered that the system would not be useful for our situation. My wife has dementia and if I leave the house for any reason and arm the system, and my wife opens a door the alarm would go off and she would have no idea what was happening resulting in a false alarm which carries a charge. The ADT people were aware of the wife's condition, however they did not alert me about this possibility. I contacted the company to explain the situation and was told I had to have a doctor send them a fax on her condition which the doctor did, however they declined to cancel the contract without me paying a very heavy penalty. The doctor was extremely disturbed and offered to do anything she could do to help me with the problem. My advise to anyone considering having the system installed is to be very wary of their "so called refund" before completing the signing of a contract, I for one would not recommend the ADT system to anyone I know of not because of the system per say but the company policies and the treatment of customers.

So, I'm currently 12 months into the ADT Smart Home Security System and i can say its absolutely fantastic. I currently have a monitored system with police response and additionally have my smoke/carbon monoxide detectors monitored as well. The monitoring station has some of the friendliest staff and their quick actions have saved me from 2 break-ins so far! ADT are a credit homes across the UK and probably why they are still the number one choice!...

I called ADT on 9/7/16 to inform them I was cancelling my service. My service was up 10/2/16, I was informed by them that I would have to pay up until 10/7/16 because I did not give them a 30 day notice. I have been a loyal customer for 10 years, always paid for the policy up front for the year. They can not denial that. My new service starts on 9/26/*******@5pm. So I am paying ADT for service that is not render to me.(9/26-10/7. Their cooperate office called me to ask why I was leaving them. I explain to them what was going on with no results. This company has engaged in the worst form of gamesmanship to achieve their own goals. I am not asking them to built me a Noah Ark just do the right thing. As I understand ADT is merging with protection one. I do not believe that because I started out with security cooperate and they merged with deacon then deacon merged with ADT No one is around. I am reaching out to the public so they will no this company is not what they say they are. Thank you for your time reading this and thank you Site jabber for allowing me to tell the truth on your site. Kathy