Subject: Formal Complaint Against ADT for Misleading Sales Practices and Unfair Contract Enforcement

I am writing to file a formal complaint against ADT regarding their misleading sales practices, inadequate customer service, and unfair contract enforcement, which have caused me significant distress and financial harm.
On January 8,2024, I was approached at my home by an ADT sales representative. Due to my physical impairments, including severe vision challenges, I informed the representative that I needed assistance in understanding the contract details. The representative assured me that I would have ample time to review the contract and consider my options before making a commitment. He also told me I would see a payment from my account in 3 days.
However, after receiving the equipment, I discovered that essential components were missing and that the system did not function as promised—most notably, the doorbell was inaudible to me. When I contacted ADT to cancel the contract within 30 days, I was told that I only had a 3-day window to cancel, contrary to the initial assurances given by the sales representative. Additionally, I was informed that cancellation requests could only be processed in 3 days which the installe failed to inform me of this rule and I asked for help understanding the contract and he conveniently late that out while reading it to me, which further complicated my attempts to resolve the issue.
Despite repeated efforts to address this with ADT, including multiple phone calls, I was eventually informed that the cancellation had been processed. However, months later, I was contacted by a credit collection agency claiming that I owed money to ADT for services I had attempted to cancel. This has not only caused unnecessary stress but has also adversely affected my credit.
Under the Americans with Disabilities Act (ADA), individuals with disabilities are entitled to equal access to goods and services, and companies are required to make reasonable accommodations to ensure that their services are accessible. In my case, as a person with significant vision impairments, I clearly communicated my need for assistance in understanding the ADT contract. Despite this, the representative failed to provide the necessary support, leading to my inability to fully comprehend the terms of the agreement. This lack of accommodation and the subsequent misleading information about my cancellation rights constitute a violation of my rights under the ADA. The ADA mandates that companies like ADT must ensure their communications and contractual processes are accessible to all customers, particularly those with disabilities. The failure to do so, coupled with the misleading practices I experienced, not only breaches ADA requirements but also represents a broader disregard for the rights and protections afforded to individuals with disabilities. I am seeking appropriate redress for this violation, which has caused significant distress and financial repercussions.
I believe that ADT has engaged in deceptive sales practices by providing misleading information and failing to accommodate my physical impairments as required under consumer protection laws. I respectfully request that the BBB intervene to:
* Ensure that ADT terminates the contract without any further financial obligation on my part.
* Require ADT to remove any negative reports made to credit bureaus or collection agencies.
* Encourage ADT to improve its sales and customer service practices to prevent future incidents of this nature

I MAINTAINED ADT SECURITY SERVICES FOR 19 YRS. I RECENTLY MOVED AND HAD TO CANCEL MY SERVICES. WHEN I INITIALLY CALLED TO CANCEL THE SERVICE THEY TRANSFERRED ME TO, LITERALLY, SEVEN DIFFERENT PEOPLE, ALL ASKING ABOUT TRANSFERRING THE SERVICE TO A DIFFERENT LOCATION. I TOLD THEM TO TERMINATE THE SERVICE, COMPLETELY, WITH NO FORWARDING ADDRESS. AFTER TWO HOURS ON THE LINE, I WAS TRANSFERRED TO LAKESHA, WHO PROVIDED ME WITH A CONFIRMATION NUMBER FOR THE CANCELATION, AND SHE ASSURED ME THAT MY ACCOUNT WAS CANCELED, WICH TURNED OUT TO BE BOGUS. TWO MONTH'S LATER I CHECKED MY BANK ACCOUNT AND THEY WERE STILL BILLING ME. TO ADD INSULT TO INJURY, THERE ARE NEW HOMEOWNERS AT THAT LOCATION WHO HAVE ACTIVATED A NEW ACCOUNT WITH ADT, SO THEY ARE DOUBLE BILLING FOR THE SAME LOCATION, WHICH IS ILLEGAL. I AM ON THE PHONE WITH ADT RIGHT NOW. I HAVE PROVIDED THEM WITH THE CONFIRMATION NUMBER THAT LAKESHA GAVE ME TWO MONTHS AGO FOR CANCELATION AND THEY HAVE NO RECORD OF IT. I HAVE, LITERALLY, BEEN TRANSFERRED TO FIVE DIFFERENT PEOPLE AT THIS POINT - BACK AND FORTH FROM ACCOUNTS TO RELOCATION SERVICES. I AM NOW TALKING TO OMAR IN ACCOUNTS. HE'S EMPATHIC AND HE SAYS HE HAS NOTED MY ISSUE ON THE ACCOUNT, BUT HE NEEDED TO TRANSFER ME TO CHRISTINA. IN RELOCATION, BECAUSE HE HAS DONE ALL HE HAD THE AUTHORITY TO DO. CHRISTINA IS THE SECOND PERSON I TALKED TO TODAY. SHE MUST HAVE RECOGNIZED MY NUMBER BECAUSE SHE DISCONNECTED THE CALL AND DID NOT ANSWER WHEN OMAR CALLED HER BACK. HOWEVER, OMAR REMAINED ON THE LINE. HE THEN TRANSFERRED ME TO LAKESHA, AGAIN, WHO WAS OF NO HELP AT ALL. SHE HURRIEDLY TRANSFERRED ME TO MARK IN RELOCATION. SO, AFTER TWO HOURS, TEN MINS. IN, MARK ASSURED ME THAT HE WOULD TRY HELP. HE PROVIDED ME WITH ANOTHER CONFIRMATION NUMBER FOR THE CANCELATION AND HE SAID HE EXECUTED MY REFUND. HOWEVER, I AM NOT HOPEFUL. TIME WILL TELL, THIS HAS BEEN A COMPLETE NIGHTMARE, NOT TO MENTION THE LACK OF CONCERN AND NEGLIGENCE THIS COMPANY HAS MANIFESTED WITH HANDLING MY ACCOUNT. PLEASE BEWARE.

When we signed up for this service plan a couple of years ago, the sales person made us several promises of when he apparently didn't have the authority to do. He no longer works for the company. One of the things that he told us is that the cameras they would be installing were supposed to have day and night vision and be perfectly clear. Yeah right! Unless you have night lights turned on, the night vision does no good and you can't see anything. I can get a $50 camera off of Amazon that has beautiful night vision, but a several hundred dollar camera from ADT has very poor feed and picture. Customer service (if you can call it that) is the absolute worst! Any time we try to use the chat feature, they tell us they can't help and to call. So call we do. Then we get transferred around, calls get dropped, we get put on hold for ungodly amounts of time, or we get the royal run around and get told different stories whenever we call. We had one of the cameras go bad and ADT tried to charge us to replace it. We purchased a premium servie and warranty protection program that stated service calls would not be any cost to us. The camera was faulty and it got replaced. We have had issues with all 4 camers not having pictures that we can even see at night. We have solar lights ourside so there is enough ambient light that they should pick up something but they don't, just smears and smudges and nothing that you can even see. Our $50 camera that we bought off of Amazon always gives us beautiful day and night vision and clear quality regardless. We have asked ADT about this several times and they tell us that is the way the camera works. No offer to fix the problem, no opportunity to put in quality cameras. No offer for help at all. We have also had billing issues which have been their fault and they have tried to charge us late fees. We have auto payment set up and they have taken out the payments late and have charged us late fees. I have to call and get them to be canceled. We have issues with the batteries going out and even after replacing them, they system still alarms. They tell us is is a bad battery and to replace somehting that we don't even have. Obviously it is thier system, because 8 batters are not bad (which is how many we tried). They won't help with that. So many dumb issues, but I am only listing the main ones. One of the cameras has been going offline 1-2 times per week for months. They tell us just to reboot the CCTV receiver, which we do and then it comes back online. But several days ago, we couldn't get it come back on and called them. They told us to do all of the things that we had tried to do several times. They didn't want to send out a service man (then never like to do that). But they did. They man who came didn't have another tech with him and his ladder only went up to 16 feet (he needed a 20 foot ladder), so he couldn't do anything. He did look at the CCTV box and thought it would be one of the connections that had gone bad. It wasn't that. So that was a wasted trip. We complained about the cameras and how difficult it is to get any real help from ADT. He said that as service people, ADT is telling them to charge for anything that they do. And indeed when I called to make the appointment, the woman on the line told me that the service tech would tell us how much we would be charged. I told her I was not about to pay anything. We have a contract and we are not going to pay when have a legal right to have our equipments serviced for free. The tech said that the cameras were not good and we would do better at getting cameras from Sams or Costco or any other place and installing them ourselves. I could tell he was a bit upset at ADT when he was talking with them on the phone as well. This is very long and doesn't list all of the problems that we have had, but there are so many and I truly only have one good thing to say about this company. The people who installed the system were friendly and helpful. That is where the good stops. Don't purchase from them! You will regret it!

I am appalled at how ADT is treating me after my five years of loyalty. On December 7th, a Brinks tech misrepresented themselves and told me there was a merger with ADT, and they will be upgrading my equipment at no cost to me. It wasn't until after I signed the paperwork and ADT contacted me that I realized what happened. Luckily there was a three-day window to cancel without penalty the agreement I erroneously made with Brinks / Skyline Security. It is deeply troubling that while the scammers came swiftly in and out of my life, my attempts at remaining loyal to ADT have been an ongoing struggle for weeks. It has felt like pulling teeth trying to resolve this.

I am a single woman living in the City of Atlanta, and I have been without coverage since Dec. 7th because of ADT dragging their feet and feeding me incorrect information at every turn. For weeks it has taken multiple attempts at being on hold for 45 - 60 min. To get an appointment with a tech or speak to someone from customer support. I have to explain my situation repeatedly to each person I speak with. The last tech who came out told me that he could not move forward with my service until I paid him $89, and he confirmed with his supervisor that there was no way around it, so I had to send him away. This was AFTER I was promised that I would not have to pay on-site, and the tech should be able to bill it to my account which will be credited. This is a season when home invasions are high, and the stress of not being protected on top of having to repeatedly plead my case has done irreversible damage. I have had to take time away from my job to accommodate ADT multiple times to no avail. Even my initial tech appointment was rescheduled almost a week out due to ADT's insufficient staffing, so on three separate occasions I have taken off from work for four-hour blocks and still, nothing has been resolved.

On many occasions I told Customer Support and even legal when they briefly reached out that I am not in the position to pay $89, especially for a tech to connect a wire and a screw into my wall, a job that takes 10-15 minutes max as I have witnessed before. This is based on how long it took Brinks to swap out my panels during their scam--I have the original panel, and the wires are sticking out of my wall still. I contacted an account manager, and she assured me that ADT would cover the costs in an effort of good-faith for all of my trouble, so we rescheduled for this morning. Yet, today ahead of my scheduled appointment, I received more contrary messaging via text message to what I have been reassured of so far.

This morning I spent more than 1 hr. With a woman who tried everything that she could to retain me. Evidently someone is explicitly lying to us about how long this appointment is estimated to take in order to maximize their profits. She relayed that they would need more time than the FOUR HOUR window to reconnect my panel. As I mentioned before, everything is already in the wall, the wires are exposed, and I still have my original panel that is ready for installation. It baffles me that Brinks is able to switch out a panel in 10 minutes while ADT requires many hours. This is another example of ADT's commitment to both stall and scam their customers.

The icing on the cake is that I am now being told I entered into a six-year contract (huh?) in 2018 which doesn't end until 9/22/24 (how convenient), so now I owe the following because I am cancelling:

Remaining balance: $231.77
Cancellation fee: $140.22

For clarity, last week an account manager told me that my contract is ending, and she made a GREAT offer for me to extend it by three years. I declined and told her that we could revisit that conversation once I ensured that all would be resolved by ADT at no additional cost to me. Why would she tell me that and make that offer if I am contractually bound for another 9 months? There has been zero accountability for the piles of misinformation I have received. Every step of this process has made evident ADT's desperation for money--lying strategically, jerking hard-working people around and shaking us down by any means necessary. Each person I spoke with told me what I wanted to hear to try and keep my business, and then I had to repeat the process with each new call and advocate for myself all over again. I am exhausted from ADT's abhorrent treatment towards me, and I am stressed about my home not being protected and my safety being jeopardized. ADT is shamelessly fraudulent, and I am positive that there are many more loyal customers like myself who are trying to mitigate a similar experience. I will tell everyone I know about how I was treated by ADT.

ADT REP ******* Lamont A. Came to my parents home after my mother was told over the phone ADT would take over her existing alarm system for $50 mo and a 1 time fee of $13
Lamont told her another story completely and wouldn't respond to her inquiring about what she was told. He changed the existing control module ok that's normal used existing contacts on windows n doors also good but insisted she must change her cameras that she didn't request and existing worked fine. He changed her smoke detector that she just replaced new and ignored that from my mom also was rude and none responsive. He told her this was the best system available and if anything she didn't like that she has 30 days to cancel. He said the new equipment is $3200 dollars and she could pay now or over 3 or 5 years. He didn't explain the monitoring fee in addition to equipment charge properly and so many more mistakes to mention
Currently for a take over of existing alarm she is paying $75 plus monitoring and $53 plus for equipment. He did not disclose she was applying for financing and over 5 years she would be paying $7700 for this service
Now seeing this contract see pic equipment after discount was only $792.50 again the only thing she really needed was a new control system and had she known the actual price and wanted this gear she would have paid in full. My mother is quite competent and my dad, had they been told financing was involved also she wouldn't have signed without him ( ADT Rep) finessing her with 30 day rights of rescission, her hope was ADT in-spite of reps deficiencies was going to be better company and service.
This guy charged $792.50 for equipment and installation to a grand total of $3211.24
Itemized as just installation cost smh
I called ADT TO CANCEL THEY SAID WE MUST PAY 70% of $7700! The cancellations form states age 75 and older have 30 days to cancel, have I mentioned my mom and dad are just over a month from 77 and both disabled one a 100% disabled vet 27 years served in several combat situations. This company after more than a hour speaking with them and a hour prior reading this rip off contact has no real solutions and offer a temporary discount on a overcharged monitoring service to begin with. See the list below how does $792.50 equipment go to $3211.24 incl tax and monitoring is $75+ per month. Completely overcharged
After the conversation we have 0 confidence in this company morally and how could we trust my parents security n safety to deceitful people as this. They wouldn't give me a email of their response only a case # ******* if the intitial customers service reps answer you might as well hang up cause bless her soul she has no ability to help beyond a nugget of a discount temporarily.
Watch out on your paperwork with them!

I have had ADT for a couple of months now, since maybe February/March 2023. Everything started out great. Communication with company was great, getting someone out to install was good, installation took a long time but you know what, I live in a not so great neighborhood so as long as I had a security system I wasn't going to complain too much and the guy that came out to install was very nice and didn't make me feel uncomfortable in any way, very talkative gentleman. He answered al my questions and was very thorough with his answers, helping me understand and giving me some peace of mind. I struggle a little financially and that's nobody's fault really but my own I suppose as I am currently struggling with severe genetic medical issues and awful insurance. But my main point here is that I was told monthly installments would be made for service and installments, i.e., the two thousand or so for the equipment and installing equipment along with the monthly service charge. That is completely fine, I was aware and knew the monthly payments would fit in my budget. Now comes the frustrating part. I was told by the service member over the phone AND the gentleman installing that the monthly payments would NEVER change. I would never owe more than that. I didn't need to enroll in automatic payments as again, financially struggling, don't always have the full amount all at once but I ALWAYS made sure I had the monthly instalment amount by the due date. Everything was going great for a couple of months, payments are always on time, I go to pay my bill and BAM! My balance is over $3,500 and due at the end of the month. So I call customer support and ask "what's up? Why is my bill showing up like this?" The customer support person over the phone REPEATEDLY tells me I NEED to be enrolled in autopay for my payments to go through. I proceeded to tell them that was not at all what I was told when getting the system and that I cant afford to do autopayments otherwise I will end up negative in my account. They continue to repeat "I understand but this is what needs to happen, just make sure its in your account when its due." Excuse me? Are you going to pay my negative fee for me when I have no money in my account? I don't think so. This came completely out of nowhere and for not having any warning, explanation, and being LIED TO? I don't take that stuff lightly and its extremely frustrating. I'm so very disappointed with ADT's services and compassion for customers. NEVER USE ADT FOR SECUIRTY UNLESS YOU'D LIKE TO GET ROYALLY SCREWED.

I've been a customer since 05-17-2023. This is BY FAR the worst decision I've ever made. I switched because they were cheaper. With that being said, the quality customer service I've received is absolutely terrible. I had no issue with the sales team nor Jacob the installation technician. There is no making a long story short...AT LEAST NOT THIS ONE...

Three of my cameras stopped working including the doorbell cam. I called made an appointment which was this past Thursday after WAITING two weeks for availability... The appointment was set between one and five. I received a call from ADT around 4 advising me that the tech would arrive around 6:30pm.

I got off of work at 5:00 made it home at 5:30, cooked for the family, ate dinner, showered and was about to go to bed...Guess who decided to show up at 8:15 the tech...and he arrived with a WHOLE ATTITUDE. Dude already looked like he didn't want to be there. Mind you when Jacob did the install he used the lines in my attic which were installed by the previous security team I used. This dude wanted to argue about who installed what when Jacob told me all he had to do was switch out the hardware in the addict because the lines were the same kind ADT uses. Then he said well if you want it reinstalled you will have to pay...thats you...He became even more escalated than he was when he arrived, So, I asked him to leave MY HOME...My significant other stopped him and said wait, what about the doorbell cam. He said he wasn't touching it because Jacob didn't install it correctly. He went on about how the hardware that was used wasn't their stuff. I was like well who's it...WE DIDNT INSTALL IT. He said he wasn't touching it and he was going to tell his bosses about the issue.

The only thing that was wrong with the doorbell cam BEFORE he came was it had fallen off of the mounted brackets which were INSTALLED BY JACOB from ADT. He (FONSO) is the one who pulled of off of the wire. I asked him to leave AGAIN. This time as he walked down my sidewalk towards his vehicle I said what's your name. He turns around points at his chest and says FONSO. I said well, FONSO you shouldn't arrive at people's homes with a nasty attitude ESPECIALLY if you're later than late ITS BED TIME!

So, I called ADT 4 TIMES AND CHATTED TWICE...stayed on the phone for over an hour with a man saying he was escalating this situation to uper management. Then he tells me my manager would like to speak with you...AFTER AN HOUR MIND YOU...wait while I transfer you...THIS DUDE TRANSFERRED ME BACK TO THE MAIN QUEUE. Everyone I talked to that night as well as the next morning all said how they were going to get me a supervisor. No call back, not an email...NOTHING FROM ADT NOTHING AT ALL...CAMERAS ARE STILL DOWN AND THEY WANT ME TO PAY MY BILL, ON TIME, EVERY MONTH...

I'd left Jacob a message while FONSO was at my home. He responded a day later via text with...my manager Ali is going to call you from a number ending in **** about the issues you've had. GUESS WHAT...you nailed it...NOOOOO CALL FROM ALI...

I called yesterday...waited 45 minutes... finally got a new appointment set...then she transfered me to billing because I felt I'm owed a discount due 3 of my cameras not functioning for a month or longer...Reached Pedro who was VERY friendly...Pedro said called back after everything is working and the technician has left your home. He also said he put in the notes that the 59.00 tech fee would be waived due to the inconvenience I've had so far...so I'll let y'all know if anything changes...but I WOULD NOT RECOMMEND ADT TO MY WORST ENEMY...

Want to NOT RENEW your annual service?

ADT does everything in their power to make it impossible to cancel. You will call the main number. I told the lady I did not want to renew my annual contract, coming up for renewal next month. She then forwarded me to "account services" that handles cancellations and non-renewals. Queue said 71 minutes, a lady came on at 54 minutes. I told her I did not wish to renew. She put me on hold for 30 seconds, another third person, he came on and asked me why I wanted to cancel, and if I was moving houses. I said no, I'm not moving, well someday I might but I don't want to renew. Then he told me he had to send me to Relocation. I told him no, I'm not relocating. Then he got snippy with me and said no, I told him I was moving and needed to go to relocation, when I interruped him no that's not true, he started getting REALLY snippy and told me to stop interrupting him. I asked him, are you the person I need to talk to to not renew. He said no, I had to be forwarded to account services (again). So he throws me into queue again, it says 171 minutes hold time. I'm currently on hold.

I'm not breaking a contract, I just don't want to renew. OBVIOUSLY THEY ARE DOING EVERYTHING THEY CAN DO TO GET ME TO HANG UP SO I CAN'T CANCEL MY RENEWAL, WANTING ME TO FALL INTO THE NEXT ANNUAL BILLING CYCLE TO THEN BREAK THE CONTRACT THAT (PROBABLY) AUTO-RENEWS.

It's so intentionally obvious. The unprofessionalism that I'm dealing with at the moment (quality of customer service to not renew versus quality of customer service when I wanted to buy) is a MASSIVE delta. The quality of engineers who have come out to install or repair - great.

But if you want to not renew another year? You might as well get ready for a battle. This is criminal, and needs to be exposed for it's blatant violation of the Consumer Protection Act.

Our residence in Great Falls, VA was destroyed by a fire in late June 2019. The system was installed in late 2000 by the original owners and we continued the ADT monitoring service and maintenance when we purchased the home and system in 2004. We were assured by the ADT Security System LLC representatives, who installed the alarm system, our system was excellent and required no upgrades. During their infrequent visits to repair defective sensor zones, they provided repeated assurances and did not suggest any upgrades. They did not suggest installation of heat sensors in the garage or kitchen as recommend by Fairfax County Fire Department, which would have detected the fire that broke out in an electric socket in the wall that adjoins the garage and kitchen vanity. They did not visit annually to physically check the alarm system as reportedly required by Fairfax County code. The single ADT smoke detector was located in the main hallway of our house (no ADT smoke sensors on the other 3 levels), about 30 feet from where the fire originated. I detected the smoke billowing from beneath the garage door at 9 PM from the master bathroom window on the 2nd floor. Telephone records provided by ADT indicated they received the smoke alarm warning at 9:17:48 PM, estimated to be 45 - 60 min after the fire started. ADT Central Monitoring Center contacted the Fairfax County Police/Fire Center at 9:19:30 PM. The ADT panic button I pushed at 9 PM to alert ADT failed to work (the land line telephone was operating). My spouse and I watched the fire destroy our house from an ambulance while fire fighters from multiple county fire departments attempted to extinguish the fire. Copies of the installation contract and the monitoring service contract were destroyed in the fire. ADT Inc. and its subsidiary, ADT Security Systems LLC, Springfield, VA, would not provide copies of the contracts, likely because of their concern to avoid a law suit. My letter of complaint to the ADT President, Mr. James DeVries, was also ignored. Although our insurance company paid for the loss of the house and a portion of the personal property, the latter coverage was insufficient to cover the total loss of personal property. I view the ADT television commercials as very deceptive, conveying a false sense of security to prospective clients. My best advice is for prospective clients to avoid ADT Inc. and its subsidiary, ADT LLC (dba ADT Security Systems LLC), at all costs and obtain services from more reputable companies that provide fire and burglary systems and monitoring services.

So many things went wrong with our attempt to receive even the most basic of security, professional service, or repair response from ADT, that I view my posting the most negative review possible as a community service.

READ THE OTHER REVIEWS OF ADT ON THIS SITE, and then do yourself a favor and go with a reliable service; something ADT is not.

Three examples... we paid extra to install moisture detectors around our house. Last summer, we came home to find 6" of standing water, with the ADT sensor 5 3/4" deep in standing water. Regardless at no time did we receive an alert, an alarm, a phone call, or any notice at all. I called ADT and their rep blamed their ADT failure on 'user error', though she couldn't say how or why.

I then exchanged several emails with the regional rep / manager who was apologetic and promised to send someone out... they didn't. I asked about reimbursement for damaged goods since ADT's system had failed, which he admitted; he said he would send information... he didn't. User error? How pathetic of ADT to try to ditch responsibility.

Example two... later last year, we left our home for 4 days. Our neighbors said an ADT alarm rang for 3 of those days. Again, though, we received no alert, no alarm, no call, nothing. ADT said they would send someone to check out the system. Nobody and nothing.

Example three... recently I switched to a new security firm, a REAL security firm and not the el cheapo Kmart version that ADT is. The new firm came in, disconnected ADT's system, found that many of the ADT-installed components WEREN'T EVEN HOOKED UP, etc. You would think ADT would notice that someone had taken their system off-line; that there would be an alert, a phone call, etc. right? Nope. Nothing. I even called ADT to see how our system was doing, once all their junk equipment was laying on the floor. Their response is that everything was checking out just fine.

Fourth example, and I could go on for several more... while disconnecting the humidity monitor in my collectibles room, the electrician found that the ADT installer had inserted the wires into a closed-end screw hole; in other words, it 'looked' hooked up, but it never was.

Four examples should be enough to let you know that if you go with an el cheapo system like ADT, you'll get crap service with zero reliability. Experienced friends had forewarned me ADT stood for All Defective Technology. I should have listened and gone with a real firm.

If I'm going to pay to have my home, family, and property protected, I need to go with a real firm, and that is NOT ADT.

Do yourself a favor, find a reliable security. Leave el cheapo to those who really don't care.