ADT
Questions & Answers

Difficult to reach them and even more difficult to reach someone who can assist accurately. A lot of billing hassles.

Not easy at all several hours on hold and several days of calling

Forget about customer service. Wait time is horrible.

There is no customer service. They don't return phone calls. And, if you get someone on the line, they promise that a supervisor will call; then, this never happens.

Never! And if you do, you going to be spoon fed lies! BEWARE!

It is practically impossible to reach an ADT live agent! I was put on hold with the notification that the waiting time is 50 (fifty!) minutes. However, after 37 minutes the line was cut.

Easier to wrestle a slippery pig to the ground. Their customer "service" is terrible. First they made me wait 42 mins then l. Just hung up. Called a few days later... Still waited 20 mins
(l was. Calling to cancel). Then l called back and asked for installation and someone answered right away. I explained my problem. They took the info. Said hold on and Never came BACK to the phone!. Good customer service can make or break a company. Based on that statement this company should be BROKE!

Be prepared to be kept on hold for 30 minutes before you speak with a real person