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Jody P.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since May 2018

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2 Reviews by Jody

I am so upset and shaking as I write this review! Defenders is a way for ADT to lock you in a contract. I have tried for months to get out of our contract even reaching out to the owner and CEO of this business. After a month the "CEO" secretary called me only to tell me that they couldn't get me out of my contract. Here is my issue! Our alarm went off and the lady from ADT called us. You could clearly hear the alarm going off in the background as she argued with my husband that no alarm was going off. My husband got so frustrated with her that he hung up on her and walked outside to handle matters himself as he was approached by two police officers. My husband could of been shot because the lady on the phone wanted to argue with him! I am FURIOUS! DO NOT sign a contract with ADT! They could care less about the customer all they care about is the money!
I am so disgusted by this company. They are smart they have you go through a 3 party contract WATCH THAT! The company is called Defenders and they don't want to defend you they want to defend ADT! After our alarm went off in the middle of the night, we jump out of bed and one of ADT call center ladies called my husbands phone. You can clearly hear our alarm going off and we are panicked! The lady on the phone proceeds to argue with my husband that she can't tell where the alarm is triggered at. I grab my phone to pull up the app and see that it is our downstairs garage door. He proceeds to argue with her and she never once told us she would call the police. My husband gets so angry with her that he hangs up the phone. He gets dressed and proceeds to take matters into his own hands. When he opened our front door two police yelled at him. Now I have called ADT and Defenders about this for months and gotten NO WHERE! ADT tells you to call Defenders and Defenders tells you to call ADT! Trust me when I tell you these people don't care about customers concerns. I even asked if my husband would of gotten shot would that get us out of the contract... the reply was no... Even after reaching out to the owner and CEO of defenders I got nowhere! It is SAD that companies no longer care about customers...

Jody Has Earned 3 Votes

Jody P.'s review of DEFENDERS Grows Leaders earned 3 Very Helpful votes

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