Absolutely AWFUL customer service. I call them before I place an order she promise me we will give you that discount once your order delivered after that I call them they said we can't do that.They are totally clueless. The customer service will literally just tell you anything you want to hear, without actually solving your issue, just to get you off the phone. All they do is kick you down the road. If you ask to speak to a supervisor, expect to be on hold for an hour. I'm pretty sure they just hope you'll give up and hang up. Supervisors probably don't even exist. Please go with other brands who respect their customers always first.very very bad experience.

My son typed in running shoe. He saw a pair for 80 bucks and bought not realizing they are biking shoes instead. Size was not as expected and they would not give even store credit bc yes it was both parties mistake. His for not looking at full description and theirs for even having it under running shoes. So much for environmental concerns bc they said throw them away but wont take back and will only give 30% off regular price! Shame on you Adidas! You could of at least offer 50% and resale a shoe instead of adding to waste.

1. Their clothes are awful. I ordered from the website to ensure it was truly Adidas, hoping that would ensure quality. The item was "see through".
2. It took 3 months to even hear back from Adidas after 7 emails and 4 voice mails I left for them. It was only until my credit card company got involved and reversed their charge.
3. Then they tried claiming it was due to the length of time from the order... yeah, because they didn't respond for 3 months and only did when they were forced to respond to my credit card company.
4. I have been a great customer for 10 years, Not again. There are way too many new "better" options out there now.

Their return policy given the size of their company is pathetic. I purchased online at both Nike and Adidas the same day. Nike customer service was helpful and returned my items no issue. Adidas representatives just repeat their script that they can't help given it's past 30 days. We are an active family of 4 with 2 sporty boys that travel in the summer and couldn't return the 2 shirts sooner. There's too many options out there. I won't spend my money at Adidas again.

The worst customer service I experienced. Sent item to wrong address due to their system and would not even try to resolve or contact fed ex. Customer service was arrogant rude and ignorant. I like adidas shoes and products ( even though they use child labor) will never buy adidas again.

Typical wholesaler thinking retailing is simply and opportunity to collect double margin... But Holly Cow... Adidas.com is horrible at handling anything that is atypical, compounding this is Adidas' poor choice of delivery companies... LaserShip in particular. Google review recently characterized LaserShip as "... possible the most hated company on the internet.". I am here to tell you that is not hyperbole... The folks at LaserShip are criminals, plain and simple. Zero customer service, Zero contact, absolutely unresponsive and they lie.

If they offered an option to pay for shipping and allow the customer to choose a vendor my experiences would have been better. By not allowing me to avoid the thieves at LaserShip Adidas becomes 100% responsible for the HORRIBLE service and thefts that I experienced.

0/10 for LaserShip 0/10 for Adidas

I needed to shop early for Christmas this year because my daughter was getting married in December. I purchased a pair of shoes on November 1 and gifted them on Christmas Day. Sadly, they didn't fit and I tried to return them. Adidas refused the return because it had been 30 days. I asked if they allowed a little more time due to Christmas and she said NO! She also told me that I should have educated myself on the return policy before I even made the purchase. Nothing like putting the customer first. Well, Adidas, there are LOTS of other places for me to shop in the future.

Worst experience ever. As soon as they charged my card, the delivery date was literally crossed out. Customer service is no help at all. 4 days after the "delicately date" and they only have created the label. I called customer service 3 times and they do not have any information either. They can only say that item is in stock but their computer system doesn't give what the problem is nor they are able or willing to find out.

So much wrong with this company and their customer service.
Confirmed receipt of my returned item three weeks ago but are not able to commit to when or process the refund due to warehouse staffing issues. This same non-refunded order was exchanged on a new second order (with a higher price now), and refused to price adjust.
Just buy elsewhere where they value customer service.

I ordered sandals, I received them, they were too big and I wanted to return them. However, there was an error with the tracking label saying they had never been delivered. I was unable to return them because the tracking label still said waiting to be packed.

I called customer service 8 times and spoke to 2 supervisors who explained they had never seen anything like this before. They were kind but totally unhelpful as everyone kept punting it to someone else "I'll call the warehouse" "We will send you an email shortly" "I don't know how to solve this problem". Nothing has happened for weeks. I have spent hours on the phone with them and the problem still has not been solved. All I want to do is give back the sandals and get my money back but no one in customer service is competent enough to figure it out since my tracking label is somewhere lost in the abyss...

Never buy through the Adidas website. Instead, use Amazon or another online retailer for their products.

Received my new vest ordered from Adidas.com opened the sealed plastic inside of the sealed plastic bag, only to be hit with an absolutely disgusting smell of sweet, dirty smoky butt!
A incense of some sort mixed with chemicals. I have no clue but it was.
So strong It instantly gave me a headache I had to put in garage. It stunk up my kitchen for hours. I can only imagine what the smell actually is. Some sort of chemical I'm sure.
Now I get to send it back and wait 3 weeks for my money to be returned.

I placed an order for running shoes and socks, and applied Adidas' 15% discount for signing up. Well they cancelled my order the next day. I double checked all of my account information and credit card details and there were no mistakes. I spent almost 2 hours on hold with no response (after which I hung up). This was a complete disrespectful waste of my time. I always used to buy Adidas for my entire family but now I'm going to switch to some of their competitors.

I'm 100% done with adidas. I was supposed to get a free backpack for spending $120, I spent $145, was confirmed by an agent that I would get it. Never came in, and Instead was promised a 30% discount voucher that works on NOTHING! I simply want $12 off a $42 item and your last adidas agent said that adidas would rather lose me as customer for life then give me the $12 off. Well adidas you have now lost one of your most loyal brand fans.

Everything is great, prices, free shipping and returns/ exchanges. However the returning/ exchanging part is more complicated than it should be. The website takes days to send the exchange label and while customer service was very nice, it just complicated things. It eventually worked out, and as soon as your exchange is scanned by ups they ship out the replacement or issue the refund. So all in all not bad. They also have pretty good sales

If I could give Adidas 0 reviews I would! What a terrible company! I ordered 14 items they delivered 3 the rest they said was delivered but never came, I called to make a complaint the representative told me they would investigate it, called back the following day to speak with a supervisor who told me there was nothing they could do until the warehouse investigation took place and that after 14 days I would have no problems getting back my refund! I called back 20 days later only to be lied to that no investigation was ever open! Thieves and liars! They are very deceptive and dishonest! I am still waiting to speak with a supervisor and they have refused to transfer me! Terrible customer service! Please stay away from this company!

So 2 stars only because they have a good website and people at customer support are willing to explain...
To explain why when I ordered a shoe and it stated delivery in 3 days, but it took 13 days to get from Germany to Greece.
It didn't fit.
They asked me to send it back, 2 more weeks, my money back 1, more week, new order... not gonna happen.
2004 I was buying from ebay from USA and had my order delivered faster than this joke.