I am writing this after getting of the phone with adidas. Ordered a pair of cleats at the very beginning of June and got sent the wrong size (4 sizes to small). I called them and they gave me an exchange stamp after about an hour on the phone. They said it would take 3-5 business days (something I had to ask). They have been sending me emails asking if I liked it, thinking it had already come. It had not. It has now been 23 days. Tracked the package and it's still in their warehouse. Called them and they told me it's on it's way. It is not. When I tried to ask why it had taken so long, they told me it sometimes happens and then asked if there's anything else I can help with. I again back to why is it taking so long and they said the same thing saying there's nothing they can do and there's sometimes happens and didn't even apologize. Only stating that it's alright because it's on it's way. My season already ended. Then the dude just hung up. Most frustrating company ever.

Don't get me wrong I love Adidas shoes, which is what makes this hard to say, but the company itself is nothing short of a disgrace to all businesses out there. Customers don't come first, and products just don't come at all. This has happened twice to me and to multiple other people, package says delivered but 9/10 times nothing is there. Then you call their customer service, which is the equivalent of asking your dog for help on math homework, they will tell you to call FedEx, FedEx will tell you to call Adidas. 3 hours later on the phone, 5 hours of stress, and still no shoes. Yes, Yes missing packages do happen agreed, but it seems to be Adidas moto, buy one get none kind of deal. Which for a big company you would expect protocol in place to deal with scenarios like that, but they will tell you is call FedEx. On the bright side they have great shoes quality, if they ever arrive of course

I bought a pair of soccer shoes online. Big mistake. The delivery service, LaserShip, claims the package was delivered but it was not. I was actually outside doing yard work at the time they say it was supposedly left at my front door. Adidas.com customer service tells me that it is their "policy" for me to coordinate directly with the delivery service and until they say the package is lost will they then offer me a refund. LaserShip stopped communicating with me on the status of their "investigation" and they do not answer the phone. Instead a taped message says their phone people do not know anything on how to help me. They prefer email but all I get is standard template email responses from them, if at all. I am now out $300. Big mistake buying here. I wouldn't have this problem with Amazon. Someone has a nice new pair of soccer shoes!

Ordered a few items for their Christmas holiday discount. After going through the check out process and paying. I got an Order number from both the Adidas site and Apple Pay that the order is now in process.
Only to find out a day later which by that time the items are no longer available. And only after chatting with support that it did not go through.
Horrible Site. Bad Customer Service Reps and overall bad experience. Not getting from them anymore. Adidas is going together with their Kanye partnership you know where.

Completely disorganized payment process. First tried to pay via PayPal, order did not go through. Tried two different credit cards, did not go through. Days later I checked my statements on my cards and PayPal and each had a "pending payment" to Adidas for the exact amount of what I was trying to purchase. I have no idea what's going on; and from other reviews it seems I'm in for a long, tedious, ineffectual bout of calls to customer service.

You think Adidas is this great company that has been around a long enough time to know that customer satisfaction should be number one, but they're not. And I know that Adidas lovers are not going to read this review, but just writing it is making me feel better. My daughter's shoes started squeaking REALLY LOUD after only 2 months and they refuse to refund or return them. So basically, what they are saying is "Our shoes only last 2 months, and we are fine with that". I called twice to speak to someone about it and when I asked for a Manager both times, conveniently, no manager was available. I will never, ever buy Adidas products again.

I refunded shoes and leggings 2 months ago, I haven't received any money until now. I called 4-5 times(1 hour each time) and every time they tell me "the refund is processed but the system is blocked, give it a few days and it will show up." What do I do to get the money back? This is by far the worst experience I had with online shopping.

Adidas is a top sports brand in my opinion dedicated to sustainability while creating cool, and high quality products. Whether it is running Shoes, apparel or soccer balls, you know Adidas will always deliver top quality products. As a soccer fan, I really like how Adidas is committed to the sport in every level from supporting communities in the developing countries to sponsorships at top competition level. Great brand for everyone regardless of age, income level or background.

Do not go to the Allan, Tx Adidas outlet store, #6151; the prices are all different for the same shirt. The manager, Juan, plays games with the pricing on the merchandise & then when you ask him about it he goes in the back storage area to hide because he doesn't want to deal with the stores dishonesty. When he finally come out of hiding, he will tell you that he will not honor the lower price Med shirt even though the Large Shirt is the exact shirt at a much higher price. He tells you the 3 Med. Shirts marked lower are a mistake. Ruined my Birthday outing with my husband to buy him some shirts. Very disappointed with this store! The other employees just didn't seem to care, such a lack of customer service all the way around!

This is a review of Adidas quality as a company. Purchased this shirt from Rebel Sport and on its 1st-2nd wash, the label had come off. I washed as per the instructions with cold-warm water, dried in the shade and not ironed. Quality should be much better for a $60 shirt manufactured in Asia when similar shirts can be bought for $5-10.

My husband bought me a whole bunch of stuff from Addidas for Christmas. Unfortunately we work 7 days a week and I haven't had time to exchange a pair of sneakers and slides that did not fit. So for mother's day we decided to go to Addidas and exchange the items and buy more stuff. They told me because they are over 30 days they can't take them back! Not everyone has time. Im so upset, I asked the girl what am I suppose to do and she said give them as gifts! Not happy! Will not be back

Your service is very very bad... I will never ever buy anything from you I've been waiting for my order for a month now and when I phone you, you keep on saying wait wait you don't even want to give me my refund.

I immediately called Adidas when I noticed I bought the wrong size online. Customer Service said I would have to wait until it was delivered to exchange for the correct size... which I did. And initiated the return as soon as the box arrived. Zero response that it was received...
Website chat never works... no email. Had to call customer service, which stated yes the box was received BUT there is a 21 day 'inspection' before exchange is processed... no one at any point during the initial exchange transaction disclosed the turn around time... and while waiting for a supervisor I was disconnected. Shocker... so this customer is having a Christmas without a gift... purchased on November 28th... Adidas should be ashamed of how it treats its customers... this brand is terrible.

I tried to return a product in the the that I received online! The store employee were rude and dismissive! He told me unless I was exchanging the product, they'll have to send it back online. I've been waiting 32 days for a refund to get approved! Management on line informed me it'll be an additional 21 business days! That 2 months for a refund! Overall customer service sucks!

I can't believe it is so hard for a big enterprise like Adidas to refund a mistake they made. I liked your shoes and now I have to look for a different place just cause they won't refund their mistake. I bought at official website. I could look for my proof of purchase but tbh I don't even want to write this down I'm just too upset, and need new specific shoes for my kid asap.

Wow! This company has gone down so quickly. Their website does not offer whole sizes for certain styles, which is really weird. I usually get their size 6, but their site advised to get size 5.5. When the shipment was made, i got size 5 instead, tiny little shoes. To get the right size through their website is impossible; talking to their representative is maddening. They asked me to send pictures of the delivery, I took pictures of the boxes with sizes marked 5, not good. I had to take the shoes out and take pictures of shoes with tags on, i did; not good enough, I had to flip the shoes and take pictures of the inside label, i hanged up at this point. The rep Amy was mean, deaf and extremely rude. Oh, the email takes 15 minutes to deliver. Their mistake cost me 48 minutes with Amy, 13 minutes with Jason, and a few minutes with online chat. Nothing resolved.

I ordered an item online. It was available and the payment was successfully made. On the delivery date, I received an email that my order was canceled (without explanation) and that my refund will be within 7-14 working days. After 14 days, I follow up on the refund but they told me it was a delay.
Seriously? Why does your customer need to suffer for your inefficiency? Why? It has been 15 days but they did not give me my money back.