For anyone experiencing this issue- Take photos/screen shots of order and credit card info. You can call 905-266-4200 or 1-800-448-1796 or 1-855-823-4327 but dont expect anyone to answer. If they do explain your issue and get a case number- if you dont hear back from them call again give them your case number and ask to accelerate the issue to a supervisor- dont expect to hear from them but if you do and you don't get your purchase call your bank/credit card company and ask for the charges to be reversed. KEEP all your documentation - Adidas staff lie - you will have to prove contact with them. Good Luck

Don't order from Adidas.com, tell everyone you know. Contact CC company and dispute the charge.