business logo of Adidas
adidas.com
active, casual, streetwear men, womenAge 19-25, 26-45
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About the Business

Adidas is a leading multinational sportswear corporation, founded in 1949 by Adolf Dassler and headquartered in Herzogenaurach, Germany. Renowned for its innovative footwear, apparel, and accessories, the company operates globally in over 160 countries, emphasizing sustainability and cutting-edge technology to maintain a strong market presence and adapt to evolving trends.


adidas.com
+1 800-982-9337
Germany
Adidas is part of Adidas AG
Founded in 1924
Clothing item from AdidasFashion apparel by AdidasMerchandise from Adidas clothing lineAdidas fashion product

Business Highlights

General

Parent Company: Adidas AG
Year Founded: 1924
Target Gender: men, women

Shipping

Shipping Cost: $4.99
Free Shipping: sometimes
Free Shipping Detail: for adiclub loyalty program members

Returns

Return Policy: free
Return Instructions: full refund if the products are in original condition.
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: Partnered with FastFeetGrinded to recyle shoes

Product

Style: active, casual, streetwear
Body Fit: tall, regular, petite & short, maternity, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, phone
Support Phone: +1 800-982-9337

Payment Options

Payment Methods: card payments, financing
Buy Now Pay Later: Klarna, Afterpay, Affirm

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate Adidas?
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Reviews Summary

Adidas has a rating of 1.5 stars from 380 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Adidas most frequently mention customer service, credit card and business days. Adidas ranks 301st among Sportswear sites.

service
153
value
138
shipping
140
returns
127
quality
126
Singapore
7 reviews
9 helpful votes
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The website to find the coolest and sexiest sports apparel by Adidas. Love their shoes

Date of experience: August 24, 2012
Maryland
3 reviews
10 helpful votes
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I went to the adidas retail store yesterday around 3:00PM. I swiped my store credit and it showed "reader err", the manger typed in my card number and the 4 digit pin located on the back of my card, but they said it's not working. They asked me if I know the balance or if I have the receipt with me, but I don't, therefore one of the workers dialed "123" on the phone to check the balance, but I waited longer than 30 minutes and left because I was in a rush to somewhere else. I went to the Broadway retail store today at 8:00PM, and the moment I reached the register, my card shower "reader err" again. I presented my receipt along w/ my store credit, one of the workers (African American) name Jason Hebe (he wrote his last name scribbly, so I'm not sure if that's how I spell his last name). He said they can't confirm the balance even if I show my receipt, and he walked away and threw my store credit on the table with an extremely bad attitude. The manager came and requested me to go on the adidas official store and click "gift card" and I typed my card number and 4 digit pin, the balance showed "150". I showed the balance to Jason Hobe, and he said "u have to call the customer service number for a card replacement". He said they will mail it to me within 3-4 days; I told him I brought those two shoes as a good bye gift for my 2 best friends who are leaving New York tomorrow, but he ignored me and just kept asking me to call the Shriner service and see how they handle it. I asked him if he can replace the card right now cause I need to purchase it today and he said he can't. I said why, he said "we don't do that." When I left, he gave me a dirty look"

Date of experience: December 28, 2016
Malta
3 reviews
726 helpful votes
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I always loved adidas, they definitely make the best sport clothes.

Date of experience: May 5, 2014
GB
2 reviews
2 helpful votes
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EXCELLENT BRAND
July 10, 2019

EXCELLENT BRAND, BUY A TENNIS TO MAKE SPORTS AND I CAN SAY THE QUALITY IS HIGH, BESIDES THEY ARE VERY CUTE.

Date of experience: July 9, 2019
Finland
5 reviews
3 helpful votes
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Ottima selezione di abbigliamento sportivo! Tutto è di alta qualità e i modelli di abbigliamento sono sia carini che funzionali. Adoro soprattutto quanto siano traspiranti alcuni dei loro top da palestra

Date of experience: October 20, 2021
Finland
4 reviews
0 helpful votes
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Ragazzi, siete sempre lì per me e offrite sempre un servizio di classe insieme al miglior vestito che ci sia. Non ho bisogno di nessun altro negozio per ottenere il mio vestito quotidiano. Continua a fare quello che stai facendo!

Date of experience: October 19, 2021
Florida
1 review
0 helpful votes
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Me sentí muy bien atendida el pasado miercoles 12.01 por Eduardo un joven que trabaja en el dolphin mall. Excellent dominio del producto siendo tan joven.

Date of experience: December 2, 2021
Colombia
1 review
0 helpful votes
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Muy buena
May 14, 2019

Uy amistad la verdad es que es un negocio demasiado pero súper hiper mega elegante, muy útil y muy áspero dios les bendiga ese negocio porque la inflación del dinero es todo

Date of experience: May 13, 2019
Argentina
1 review
0 helpful votes
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Muy bueno
August 24, 2022

Muy buena la propagandas sus zapatillas son muy buenas su logo es genial la tela cómo lo hacen muy bueno muy bueno le doy 5 estrellas

Date of experience: August 24, 2022
Illinois
1 review
0 helpful votes
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Liers
March 5, 2025

Very disappointed – both with the quality and the service

I ordered Adidas sneakers and was shocked when they arrived – there was a paint stain on the left shoe! How did this even pass quality control? I contacted customer service, and instead of a proper solution, they gave me a discount voucher that doesn't work anywhere. Great "compensation," thanks for nothing. Overall, a terrible experience with the brand, and I won't be ordering again.

Date of experience: March 5, 2025