Long time customer GONE! NEVER AGAIN! They have been slipping for awhile... But total disbelief on this one!
1) I order a pair of jeans - they never showed, 2 1/2 weeks later I call asking where are they. They said oh. Warehouse forgot to send them out. So about a week later I get a pair of jeans. NOT the jeans I ordered. I called to tell them their mistake, took pictures of the jeans, the tags and my invoice and they were just kept saying I needed more pictures and then claimed they were the jeans I ordered, they just have a different name. SERIOUSLY?
2) The last time I dealt with them I called as online communication was getting me nowhere. They left me on hold for 23 minutes. I didn't hang up because I decided I would take a pic of it and use if when I called my credit card to dispute the charge. I was so sick of dealing with them I said fine, even though it's your mistake, I'll pay the return shipping. They had the nerve to say it was past the return window... to which I responded:
1) The jeans you sent were 3 weeks late!
2) You sent the wrong jeans - I never got the right ones &
3) You took several days/sometimes over a week to even respond to any of my e-mails disputing you sent me the wrong pair.
4) They then tried to offer me store Credit!#@ NO WAY!
5) I still ended up paying for return shipping (and that's when they thought I would still be a customer)
6) you just lost a long time customer! Check your database!
Can't wait for you to go out of business!