They do not read emails and communication properly with regards to handling customer concerns. There is mass communication and misinformation. It took me way too long, and too much or my time tracking down an order and then ultimately getting my money refunded. It was incredibly stressful, inconvenient and aggravating.

Ordered from A&F, the package arrived without notice (doorbell, phone call), so it was laying on my porch for a few hours until I checked my emails and saw it was delivered w/ attached picture of it laying on the stairs of my porch. When I went to grab it, the package was gone. Obviously someone stole it. I contacted A&F about not receiving my package but they said they are not responsible for stolen items, and suggested to contact the carrier facility. At the facility they also told me they were not responsible as they did deliver the package. They suggested to go to police and file a claim, like its going to help.
So thats my story of losing $200 with Abercrombie. They only care about getting money, but don't care about their customers
I highly think it should be their responsibility to make sure the customer receives their order in hands, and not the customer making sure it gets to them.

I picked up my online bought items in store. It didn't fit and the sizing online was missing for the length. I returned it. Then I bought another item at the same time. They did an exchange without asking me, to paypal. I came back to return it and they refused to refund my money. Even though they took it and put it right back on the shop floor. They said it was their policy. Technically they put it through as an 'exchange' even though it was a completely different item and didn't make that clear. Avoid this place and do not buy online.

This company has little regard for its customers. I received a pair of pants as a gift from an elderly family member that did not fit right. I wanted to exchange or get store credit and was denied either. I could not even exchange them for a different size in the exact same pair of jeans.

Customer service was absolutely horrendous in trying to help. Asking me to call my sick family member to get the exact date and store they purchased from.

I have ordered from this company twice and both times they forgot to add an article of clothing to my shipment. The first time it happened they sent the missing item no problem. But now that it has happened again they refuse to send my missing item because I have "filed a similar claim in the past". It is not my fault they can't properly pack a box and now I am out $60 without refund because they refuse to take responsibility. Shop elsewhere

They have some nice stuff (albeit usually overpriced aside from jeans), but their online purchase/return process is terrible. Twice now I've submitted exchanges of in-stock items, they fail to send them out at all, then cancel it 30 days later (with no notice), and take another 2-3 weeks to get me my money back after that. When I've tried to straight up just return items the return button sometimes doesn't even show up on their website. Contacting customer service has been awful and they send empty apology emails with no helpful steps. They tried to "kindly" give me free shipping on my next order but gave no discount code, and I had free shipping by buying jeans anyways, so it was the lamest courtesy. It doesn't help that their sizing is super inconsistent too (e.g. Same jean style but different colour can fit so different). Would not recommend the stress. For a reputable brand it's really disappointing. Just shop somewhere else.

How can a big company be so irresponsible with its delivery service? Ordered some items on 09/03/2022 and it was supposed to be delivered today as stated prior to checkout. I followed it up yesterday and I was surprised it has not been shipped to my place. The very reason why I placed it is because I thought I will be able to use it for my trip which is 3 days from now. All they can do is apologize and give discount voucher. I want my items asap so I can use it for my trip.

I will NEVER order from this store again. Returns/refunds take forever without being resolved properly. Their customer service rep do not know what they are doing and send you in circles. Do not buy from this store!

I took a friend in to buy jeans. We were let in the dressing room only to find that it was so nasty it looked like it had never cleaned. I was so embarrassed. My friend said The store management should be embarrassed not you.

I like the store but when I shop at Burlington mall the prices are different from Pheasant lane mall NH, the prices cheaper at Pheasant lane mall, but when I checked online the prices more expensive it's like double the prices. I thought online would be cheaper. I think the technical support should fix it. And the prices should be all the same at every store.

As many people know, Abercrombie went under and closed down a lot of their stores. I was still loyal and bought things online and saw that they had pretty easy and *fast* returns. 3-5 business days is great.

I contacted AF via chat and by phone to see how many different made-up answers I got because I still haven't received my refund. I tracked my package and they received it over a week ago (well over 5 business days). The person in the chat told me 3 weeks for a refund. The person on the phone told me 7-10 business days. I pointed out their refund policy in their website and they said that they don't specify the 7-10 days. I said why does it say 3-5 business days? And they avoided my question and kept saying 7-10. I offered to send my refund email to them and offered to review the refund policy together, but they kept ignoring my questions and I still haven't received my $150 back.

Be careful of AF keeping your money!

I ordered a gift card for a birthday present on May 10. I never received it so I thought I would follow up on May 22 I was told at first the card was lost. Then I was told that the card would be arriving June 2. My suggestion don't order gift cards online with them, I never have received any confirmation number nor a email stating that the card was even shipped. Not happy with the service and customer service did not seem to know where my card was.

If you are thinking to order online please do know that you won't get your items on time. It you are returning items, be ready for an overwalming horiible experience to get your refund.
Never ever again ordering on their site

If you have a store close by go for it I love their clothing.

I've been a customer of A&F since I was a kid and due to the employee attitude over the phone as well as stores I stopped shopping at some point. Now that am an adult after a long time I tried to buy couple of shirts for my cousin. A very simple order was delivered with incorrect color and size. The invoice says one thing and the actual order is different. Tried calling customer service; forget it, an horrible human being on the other side of the phone. Better have a robot. Someone need to remind the employee that your job is to serve customers. Wonder why this company didn't go bankrupt? It will soon!

In the last 4 weeks I have ordered $500 dollars worth of clothes and a few of these items have been delivered used, dirty, loose threading and 1 missing item. When I called and brought that up, they told me I can't buy their clothes anymore online. Are they serious? They are out of their minds. The shirts threads are all coming loose. They are forming holes all over. Is that my fault? I will return everything and I purchased and shop at a different store... there's a lot of stores. Lol. The clothes at A&F are terrible, cheap quality and very high prices. It's not 2004 anymore... where A&F was in style. They don't even spray their clothes anymore and the clothes in store look hideous.

Hi A&F and eShop world,

As per A&F customer care agent advise I returned my order *******2329 to A&F through Return / Exchange: *******2329. The refund was sent to eShopWorld. EShopworld refuses to refund me although they did get the refund from A&F, and tell me to go ask A&F for a refund. A&F on the other end are sending me to eShopWorld. I have sent numerous mails to A&F CS, opened 2 chats and called A&F CS twice alredy. I have been provided different answers. As per my last conversation I was told that A&F payment team will reach out to me. So far nobody reached out to me. I have been told dedicated customer team will reach out to me, so far that has not happened either. Soon it will be a month since we are running thru the motions.But guess what I am so frustrated ta that point that I will keep asking for my refund no matter what so you could either handle that or we continue the cycle endlessly.