Abercrombie & Fitch
business logo of Abercrombie & Fitch

Abercrombie & FitchReviews 289

abercrombie.com
classic, casual, preppy men, womenAge 26-45
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About the business


abercrombie.com
USA
Abercrombie & Fitch is part of Abercrombie & Fitch Co
Clothing item from Abercrombie & FitchFashion apparel by Abercrombie & FitchMerchandise from Abercrombie & Fitch clothing lineAbercrombie & Fitch fashion product

Business Highlights

General

Parent Company: Abercrombie & Fitch Co
Target Gender: men, women
Target Age Group: 26-45

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Free Shipping Detail: for orders over $99

Returns

Return Policy: not free
Return Instructions: products returned must be unworn and unwashed
Return Cost: $7

Sustainability

Sustainability Score: It's a Start
Recycling Program: How2Recyle

Product

Style: classic, casual, preppy
Body Fit: regular
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: email, contact form
Support Email: abercrombie@abercrombie.com

Payment Options

Payment Methods: card payments, financing

Membership Programs

Rewards Program: Rakuten

How would you rate Abercrombie & Fitch?
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Abercrombie & Fitch Reviews Summary

Abercrombie & Fitch has a rating of 3.3 stars from 289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Abercrombie & Fitch most frequently mention and clothing selections. Abercrombie & Fitch ranks 11th among General Apparel sites.

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Alabama
5 reviews
16 helpful votes
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User friendly
April 7, 2015

I can see ratings of products and retailers. Bought a lot of stuff there and never was frustrated. Best prices.

Date of experience: April 7, 2015
Pennsylvania
5 reviews
15 helpful votes
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Just horroble
April 6, 2015

Had some horrible expirience whith abercrombie.com - they hold my order for a week and canselled that after I call them. Looks like they discriminate customers if you have any acsent. Very unpleasant service. Will never buy there again.

Date of experience: April 6, 2015
France
18 reviews
25 helpful votes
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Nice brand
March 29, 2015

Their designs are nice.
Available in china
Delivery time in normal

Date of experience: March 29, 2015
Germany
3 reviews
9 helpful votes
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They just canceled my order without any reason. No notifications, no explanations, no apologies. That supposed to be a gift for my girlfriend. But after waiting for shipping during the whole week I learned the order is cancel. Customer service is horrible. Never will buy again at Abercrombie.com

Date of experience: March 25, 2015
South Africa
6 reviews
2 helpful votes
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Nice design stores
March 15, 2015

Its a fun expereince from the moment you walk in.
Products holdup and stand the test of time.

Date of experience: March 15, 2015
Kansas
3 reviews
2 helpful votes
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I use a wide variety of colognes, so I tend to buy everything in the smallest bottles available, plus smaller bottles are less expensive and all the good brands out there can get kinda pricey. The 1 oz. Bottle is nicer because it doesnt have the image of a random shirtless buff guy imprinted into the back.

Date of experience: March 8, 2015
GB
8 reviews
2 helpful votes
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Love Abercrombie & Fitch, one of my favourite places to shop online.

Date of experience: February 16, 2015
GB
14 reviews
11 helpful votes
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The design is superb but the sizes are very misleading the seller has agreed to refund but I have not had the time to return I would like another size so I can wear this item

Date of experience: February 12, 2015
Virginia
7 reviews
3 helpful votes
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Just recently found them
February 11, 2015

Just recently found them. Great selection of higher end clothing.

Date of experience: February 11, 2015
GB
3 reviews
0 helpful votes
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This is my gay mecca
February 4, 2015

This is my gay mecca. Whenever I am in London this is the only store on my list that I have to visit each time and I rarely leave without buying anything. However, as there is only one store in the whole country, I'll make do with ordering online. They may be expensive but the quality of the clothing far surpasses anything else I've ever bought, making them (and Holister) my go to brand.

Date of experience: February 4, 2015
Massachusetts
11 reviews
1 helpful vote
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I love Abercrombie, I wear a lot of their products.

Date of experience: January 25, 2015
Indiana
6 reviews
25 helpful votes
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Abercrombie is a well liked store by people of all ages, but my opinion might be a little different...
Though the quality of clothing from Abercrombie is quite good, it's not enough to win me over.
When it comes to Abercrombie, I feel like the jeans are just regular jeans being sold at very high prices.
The same goes for the t-shirts, as well as the hoodies and sweatshirts.
My advice? Save your money and buy from stores that don't overprice their clothing.
I hope this review was helpful!

Date of experience: September 15, 2014
Michigan
6 reviews
17 helpful votes
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Received an email about how I was a member for a full year and therefore got a $10 off coupon. The fine print didn't state anything like "cannot be used with other offers", "minimum purchase amount of $30" or ANYTHING like that.
So I tried to buy a clearance shirt, didn't work.
To test, tried to apply the code on a full-priced shirt, didn't work.
Waited on hold only to talk to a lady who blabbered about how it can't be used with any other offer blah blah blah.
However, now when I try to use it, it works fine. Except there's no longer free shipping!
I probably won't even use the code now because shipping is $10.

Date of experience: July 25, 2014
Canada
6 reviews
9 helpful votes
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My favorite shopping website. Amazing stuff, good prices, love the fit of t-shirts. Also the fabric used is pretty good as well. Shipping was fast. They mostly have good promotions going on so customers get can good discounts.

Date of experience: May 2, 2014
Hong Kong
22 reviews
90 helpful votes
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I brought a lot of cloths from their store when i was travelling in US, the next day I found they have much better price offered online, so i ordered online and returned everything to their store. After that, my order just disappeared and I couldnt able to find anything on my account, so I called and emailed them. They told me they suspected I am a reseller so they cancelled my order. I was very mad because 1/they have no evidence at all for claimed me "reseller", that was my first order ever placed with them online, 2/fine, if you cancelled my order, its a customer services to inform me instead of letting me keep calling and tracking my unexisting order. Well, after they did this to me, I found out they charged me from my credit card! Wow, this is exactly like a thief, you dont sell me products but you took my money! What kind of company is that?

Date of experience: February 9, 2014
Pennsylvania
3 reviews
7 helpful votes
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I wish that the website had reviews and more accurate sizing, but in general I looove Abercrombie. Of course if you buy at original price it's expensive, but I personally always buy it on clearance or on sale and these reduced prices can be better than forever 21 prices! Abercrombie clothes are so comfortable. I pretty much live in them.

Date of experience: November 24, 2013
California
12 reviews
36 helpful votes
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This is an excellent clothing line. Beautiful high quality clothes. There is free shipping if you spend over $150. They also occasionally have great sales.

Date of experience: May 22, 2013
Illinois
4 reviews
17 helpful votes
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Ill admit I don't shop here often. The reason why, every time I order there products the sizes are completely different across each item. The exception to this rule seems to be the majority of there jeans which I do purchase. Quality has recently ( the past 3 years) dived. I still have a hoodie from 6 years ago that feels and looks great today. I have another 8 hoodies since then that have fallen apart. While this not be true across every hoodie, 8/9 is a pretty stellar sign. I think the branding of there items has eclipsed the dedication to quality that they used to stand for.

I have quit shopping there in the past year.

Date of experience: February 27, 2011
Israel
5 reviews
25 helpful votes
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The site is simple
February 18, 2011

The site is simple - if a bit over 'stylized' but finding the sale section is almost impossible - even when there is a sale going on... Clothes arrived promptly and the follow -up (i. E. promotional codes etc) is good - just wish they'd make it easier to find what's on sale

Date of experience: February 18, 2011
Texas
268 reviews
1800 helpful votes
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I'm not an Abercrombie shopper at all. However, I love good, well-fitted pants that last, and Abercrombie has those. My favorite pair of pants was actually a pair of Abercrombie ones that lasted from 2002 until 2009. But it's just a hole that I have to fix and then it'll be back on the streets for another 8 years. This is another place where you definitely want to know what your size is there before purchasing, though. Don't trust the size chart, venture into that obnoxious store first and then you're good to go online. Shipping is fast and returns are free by mail or in-store.

Date of experience: August 7, 2009