business logo of 6pm

6pm

How would you rate 6pm?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
7 helpful votes
Follow Ken H.
Unfollow Ken H.
Send Message
Share Review
Report Review

Just to be clear about legitimacy of the website: Zappos owns 6pm.com and they sell older models that they canbnot sell on Zappos due to their contracts with retailers. If you do not want to believe me, here is the proof. Do a Google search for "who is database" then once you get there, type in 6pm.com and click who is. You will see that the Zappos is the company who bought this website and operate. They own the name and all other registries related with 6pm. Happy shopping! They are legit!

Date of experience: July 17, 2014
3 reviews
3 helpful votes
Follow Rachel L.
Unfollow Rachel L.
Send Message
Share Review
Report Review

I have shopped at 6pm.com several times. I did have to deal with customer service once for a pair of defective shoes. But they credited me and handled it like a good company should. They have a wide variety of shoes here - athletic, heels, casual.

Date of experience: December 7, 2015
Virginia
1 review
0 helpful votes
Follow Washington T.
Unfollow Washington T.
Send Message
Share Review
Report Review

I've been a customer since January 2010. I did not receive all of my items in my last purchase. I emailed the company and got a reply and resolution to my issue from a rep named Elmo within hours and well beyond my expectations. I will continue to shop here and refer friends and family.

Date of experience: August 16, 2017
California
1 review
5 helpful votes
Follow Matthias M.
Unfollow Matthias M.
Send Message
Share Review
Report Review

Return Policy bad
August 27, 2015

Ordered some shoes and had to return one pair, I paid $25 for. The return process is long winded and complicated and you have to pay for shipping. I ended up not returning item because shipping would have cost $15 plus the time wasted to go to USPS or the UPS store. Cannot recommend 6pm.

Date of experience: August 27, 2015
New York
100 reviews
130 helpful votes
Follow Charles J.
Unfollow Charles J.
Send Message
Share Review
Report Review

Great prices, great product, great selection. Fast and free shipping. I've bought more than 20 pairs of shoes from 6PM.com and have complete confidence in them. And they give added discounts when you buy to a certain leve with you.

Date of experience: November 14, 2013
Oregon
2 reviews
3 helpful votes
Follow Sarah A.
Unfollow Sarah A.
Send Message
Share Review
Report Review

LOVE this site
November 28, 2014

LOVE this site. Not only do they have an abundance of stock and variety, but they customer service is great and their order processing and shipping is lightening fast! (of course not 2-day like amazon prime, but certainly exceeds my expectations for retail). They are a go to shopping destination for me online to outfit myself and three kiddos

Date of experience: November 28, 2014
Pennsylvania
1 review
2 helpful votes
Follow marybeth D.
Unfollow marybeth D.
Send Message
Share Review
Report Review

I have purchased many pairs of boots from 6pm.com and have always had a good experience. The prices can't be beat! Recently I had a problem with an order and the Customer Service representative sent me a prepaid return label via email and expedited shipment of a replacement! I love this site and will definitely continue to be a loyal customer!

Date of experience: February 6, 2016
Hong Kong
1 review
1 helpful vote
Follow Gigi L.
Unfollow Gigi L.
Send Message
Share Review
Report Review

Dirty vest
February 11, 2017

I bought a Patagonia lite vest in black and although the tag was still attached, the vest was dirty. There were dust that I petted off but there was a patch of stain on the back. Don't wish to go through the trouble of returning it so I'm now washing the vest to see if it will turn out ok. I'm not sure if it's a stain or mouldy but the vest has been in a warehouse a long time.

Date of experience: February 11, 2017
Justin F. 6pm Rep
over a year old

Hi! We're so sorry that happened! Since you have received a defective item, we ask that if you'd like to return it, you call us and we can help you with that and make the situation right. Thank you! 1.888.676.2660

California
1 review
2 helpful votes
Follow Carlos S.
Unfollow Carlos S.
Send Message
Share Review
Report Review

Bought a pair of jeans didn't fit me :/ so they made me pay to send it back! Also it's been a month and two weeks and I haven't hear from them or a refund they said they were working on it to refund my money but I haven't got anything is almost 1 mont 3 weeks and they keep ignoring m y calls or emails! Bad costumer service!

Date of experience: January 13, 2013
Mississippi
4 reviews
10 helpful votes
Follow Alicia P.
Unfollow Alicia P.
Send Message
Share Review
Report Review

Customer Service
June 1, 2018

Their customer service is terrible. I emailed them days ago and still haven't gotten a response about my order. They have my money and now they're not responding. And my order has been processing for like 3 days and I'd like to know why.

Date of experience: June 1, 2018
Justin F. 6pm Rep
over a year old

Hi Alicia - we're very sorry for your experience and for a quicker resolution, we ask for you to please call our Customer Loyalty team at 1.888.676.2660, 6AM - 8PM PST. We hope we were able to get this issue resolved for you. Thank you.

Minnesota
20 reviews
78 helpful votes
Follow Lorie T.
Unfollow Lorie T.
Send Message
Share Review
Report Review

I buy a lot of shoes from 6PM because my feet are so small and I have a hard time finding shoes in ladies that are stylish. They come quickly and the customer service is polite and friendly and answers any questions. I love the videos they have on some of the shoes. I have never had a problem with 6PM at all. I would recommend the.

Date of experience: August 26, 2017
Florida
3 reviews
0 helpful votes
Follow Edith G.
Unfollow Edith G.
Send Message
Share Review
Report Review

Satiafied customers
September 15, 2019

Hello everyone, I met this brand a few years ago,
I have always loved the store, the contents and the stock, the sammydress besides having beautiful pieces, they are cheap and good products of quality.
Sending quickly, and whenever you need the help helps you solve all problems,
I never tire of saying that I love this brand, the store that I recommend to all my friends,
Great service, satisfied customers.
It was very worth it!

Date of experience: September 13, 2019
California
1 review
2 helpful votes
Follow Sunny H.
Unfollow Sunny H.
Send Message
Share Review
Report Review

MIND GAMES!
August 28, 2020

At this point, I think this company is really playing some sick mind games with me. They keep sending me the incorrect product and every time I call them, they say they will send me the correct item. Guess what? It's the wrong product every time. I ordered ivory boots, I now have 2 pairs of black boots instead. For the love of God, please do not order from this company. They will send you the wrong products every single time and when you contact them, they will be nice and give you a discount and say the correct item is being shipped, but those are lies. They will continuously send you the wrong product to be spiteful. They have enough money to play around with you by wasting money for the shipping fees just so they can mess with you.

Date of experience: August 28, 2020
Justin F. 6pm Rep
over a year old

Hey Sunny,
I'm so sorry that this happened. We may have encountered an inventory issue with that particular item. Looking at your account, it seems like we were able to provide a resolution for this matter. Please contact us if you need further assistance. Thank you: https://www.6pm.com/contact-us

New Hampshire
1 review
3 helpful votes
Follow Pier B.
Unfollow Pier B.
Send Message
Share Review
Report Review

Terrible return policy
December 29, 2016

I assumed since they were affiliated with Zappos that the return policy would be the same- nope! Very disappointing Christmas present to my daughter. Boots were very small! Scared to order new ones because you have to pay to return. Added another $15 to the transaction.

Date of experience: December 29, 2016
Mississippi
2 reviews
4 helpful votes
Follow Brittany T.
Unfollow Brittany T.
Send Message
Share Review
Report Review

LOVELY!
August 13, 2016

I would read every review in sight before I made a purchase, but this place is legit. NO SCAM. I ordered a pair of puma suedes at a discounted price they came on time in good condition and I was so happy. I've recently had a bad experience with a purchase from Journeys online and I'd refer someone to this sight before Journeys.

Date of experience: August 12, 2016
New Jersey
42 reviews
536 helpful votes
Follow Mike T.
Unfollow Mike T.
Send Message
Share Review
Report Review

Ordered two pair of mens shoes at highly discounted prices. Both had serious problems. One pair actually had colors of the shoes, that were markedly different. I don't know how this company can stay in business, because once you buy from them, you won't be back for more. Their prices seem to be too good to be true, trust me the are to good to be true!

Date of experience: January 17, 2016
Massachusetts
1 review
3 helpful votes
Follow Angela P.
Unfollow Angela P.
Send Message
Share Review
Report Review

I have ordered from 6pm several times and have always been satisfied with their products and services. However, I recently had the benefit of working with them on a particularly disastrous case and they came through with flying colors.

I was attempting to return several pairs of shoes, which FedEx was supposed to pick up from my doorstep. They wouldn't tell me when they were coming, so I just had to leave the box on the stoop in the middle of the city.

Unfortunately, the box was stolen before FedEx ever came. 6pm managed to refund me the entire value of all the stolen shoes with no questions asked. FedEx was not nearly as helpful, even though it was more their fault than anyone else.

Date of experience: September 15, 2014
California
2 reviews
0 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Send Message
Share Review
Report Review

Horrible returns process—HUGE waste of money
December 26, 2021

I bought a small pair of sandals which they shipped floating around with a square of tissue paper in a humongous oversized "recycled" box big enough to fit 3 cats in. (Approx. 10"x12"x15".) No shoe box, no envelope, no plastic bag, just the naked shoes themselves and a 6" square of tissue paper in the massive box.

The shoes did not fit at all and since they demand that you return items in the "original packaging", I ended up having to pay $15 to ship them back via FedEx Ground which also required a special trip to a FedEx office, since the daily Fedex pickup at my workplace does not include any Fedex Ground shipping. An hour of my life and $15 wasted. I'll never order from them again because of that.

Date of experience: December 26, 2021
Justin F. 6pm Rep
over a year old

Hello Jennifer,

Thank you for taking the time to provide a review regarding the return process and oversized box the sandals were shipped in. I'd

If you can provide us with the order ID, we'd be happy to research the best resolution. Our customer service team would also be happy to assist with the recent return.

https://www.6pm.com/c/contact-us
https://www.6pm.com/c/return-questions

6pm.com

Australia
1 review
0 helpful votes
Follow Summi J.
Unfollow Summi J.
Send Message
Share Review
Report Review

Scammers
April 20, 2024

I had a very bad experience with myperfect resume.They are asamers they get the bank card details and deduct money whenever they want.never recommend this website

Date of experience: April 20, 2024
Justin F. 6pm Rep
over a year old

Hello Summi,
I'm sorry you had a bad experience with 6pm.com. Can you provide an order number and more details as to what transpired with your order?

I hope that you can give us another chance. Thank you for your feedback. Please contact us at: https://www.6pm.com/contact-us

With Regards,
6pm.com

Pakistan
6 reviews
4 helpful votes
Follow Lorene S.
Unfollow Lorene S.
Send Message
Share Review
Report Review

Upon return, they take 10% for the return fee. They also keep shipping cost of 30 dollars and you have to order all over again to get a dress. I went to Amazon and got a better dress cheaper and faster with the same if not better quality.

Date of experience: July 20, 2022
Justin F. 6pm Rep
over a year old

Hello Lorene,
I sincerely apologize for any confusion or disappointment regarding our return policy. We are a deals site and in an effort to keep our pricing as low as possible, we do not offer prepaid labels for returns. You can find out more about our return policy here: https://www.6pm.com/return-questions

In regards to your comment, I believe you might be mistaken. 6pm.com does not charge or retain a return fee. If you contact our customer service department, we would be happy to refund your shipping cost. I hope that you can give us another chance. Thank you for your feedback: https://www.6pm.com/contact-us

With Regards,
6pm.com

Overview

6pm has a rating of 3.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand and great deals. 6pm ranks 10th among General Apparel sites.

service
76
value
75
shipping
75
returns
58
quality
74
+15