Beware. Scammers. Horrible customer service. I ordered a jacket and they sent me the wrong size. When I called them up, the guy I spoke with said that all he could do was a refund. He would not swap it out for the correct size since they had no more! When I asked for maybe a different color, he said he was not authorised to sell items, and when I asked him to connect me to somebody who could, he hung up on me!
When I buy online, I pretty much plan on not returning it. If I want the option to return shoes, I'll buy from DSW.
So I can't speak on the customer service end of 6pm, but I do know that I've always gotten great quality items for awesome prices.
$30 Northface backpack anyone?!
I have been ordering on this site for more than three years now and everything is cool. The price and quality are really good. Adequate return policy. Ordering on this site is many times more profitable than going to ordinary malls. During the pandemic, this site became my salvation. Recommend
I have ordered several pairs of shoes and sandals from 6pm. They have all arrived quickly. Most of them are comfortable. I have ordered some that are not but they were so reasonable I gave them to someone who loves. They were cute. I really love how fast they arrive. I have gotten several compliments on my shoes. I was at a wedding and wearing a pair of shoes that were so comfortable while everyone else was complaining about sore feet.
They cancelled my order without notifying me. I called to check the status because my order was not delivered. Turns out my order was cancelled. Why? They said we do not know the reason. The account will take 72 hours for you to place next order. Why couldnt they tell me the reason? This was the most frustrating part. We try to save money but the customer service is just pathetic
Purchased jacket via paypal, was charged more than stated on my confirmation page which was admittedly for tax, but this wasn't indicated prior to hitting purchase button. Couldn't stop the order from shipping, and then had to pay for return shipment despite numerous calls and emails. Will never use again.
Their site could not process my $30 order
Called their support line. The over seas staff had a radio blasting in back ground. I asked her to turn it off but she ignored my request
She switched me to pay by phone that did not work as well. I have bought 150 items from AMZ this year using the same cards and address. With no issues.
I canceled the order and will never waste my time again.
Hello Joseph,
Thank you for taking the time to provide a review about your interaction with customer service.
We also appreciate you bringing to attention of disrupting background noises and lack of resolution. If you have the ability to provide an order ID, it will help with investigating.
Thank you,
6pm.com
I love the selection and I have had no issues shopping with the item or the site. Customer service is great, but they should be as 6pm is run by zappos which is fantastic. However, I don't understand the "why" of 6pm. At first it appeared 6pm was selling older zappos items for less then it appeared that it was identical items selling simultaneously. I always check zappos first and 6pm last as zappos is my favorite and I do not like something (can't put my finger on it) about 6pm. 6pm has great items just like no exactly like my love zappos, I just don't know why!
Great price and shipped in 2 days. Thank you so much for great service. After reading some reviews I was not sure what to expect and I have to share my experience was nothing short of great with fast shipping. Thank you
I bought my latest pair of running shoes from this site. Running shoes are always so expensive, but I found a great deal on this site and I coupled it with a discount code I found on retailmenot.com and with the free shipping, got an awesome deal on an incredible quality pair of running shoes. Check them out before you pay full price somewhere else.
I recently placed and order for mountain khakis and instead received a pair marmot pants instead. I called customer service to try and correct the issue and was told they dont do exchanging. I could return and would have to re-order. How is it an exchange when I did not receive the product I ordered? I understand mistakes happen but a better job should have been done to correct the issue.
Hi Robbie - we sincerely apologize for you having received the incorrect item on your order! It sounds like our system process perhaps wasn't explained very well and we thank you for this feedback. Unfortunately, our system is not capable of processing exchanges and for this reason, we were unable to offer one. Again, we are very sorry for the mix up with your order.
Got shoes within three days of ordering.
I made the mistake of ordering the wrong size and the refund process was flawless.
I don't usually take time to write reviews. I will definitely try them again in the future.
The website is quite disappointing. The products sold on there are way higher than the market price. The false advertising on there requires serious investigation. I am quite content knowing that I did not fall victim to this site.
I ordered a beautiful dress from this website, it was simple quick and easy. Shipping was fast. I was lucky enough to get free 3-day shipping that day so that was a plus. The dress was exactly as described and true to size. Overall I had a nice shopping experience and would shop there again.
I have purchased 11 pairs of shoes from 6pm with a few months and I love each pair!
The product is great, the service is fantastic and the time frame is great.
Will surely continue to purchase from this site for years to come!
God, I wish I have found out about the return policy before I ordered. I ordered a pair of Ukala boots which were 78 $. According to the size chart on the website ( universal) the size should of fit me, but it was way too big almost two size difference. I hurried to return the pair of boots and since their return policy suck, I had to pay 43 dollars to have them returned. What the heck?!, it's not even an international order! Not to mention I then placed another order for a smaller number because of the issue, I hope these ones at least fit me, other wise these are going to be some way over priced pair of boots. I wish they had a better return policy as they are a fairly popular site along with Zappos. At least for national return, would be only fair for the customers.
Let's start with minuses they are not a lot
1)They answer to email massages very rare (I would be glad if it would be solved)
2)Taking money from a credit card not at ones (so in result when they want to take you may not have that much money in your card already)
3)variations in prices (it would be nice from you to message us via mail when the good we wanted to buy is about to be raised in price)
NOW PLUSES
1)Very good pricing in 80% moments
2)They deliver the goods in right time
3)I have never had experience of "used shoe" or "knock off" or "sent a wrong size"
4)Very cool and usable site
5)Easy to find what you want
And etc.
P.S. I would be glad to see you answered to my mails "*******@mail.ru"
Hi Vahagn - looking at your account, we see the first two issues have been explained and handled via email. As to the variations in pricing, we are a deals site and as such, we have daily and weekly deals and specials. Our prices fluctuate often. For this reason, we do not honor previous sale prices nor do we price match to other sites.
Thank you for your kind words and if there is anything we can assist with, please continue to correspond with our Customer Service team. They are always happy to assist!
I just order from them during all the sales last week. They sent the shoes yesterday that's fast. I love what I ordered from them. All name brand things. Things most of cannot buy but here they are on sale. Thanks!
Ordered a pair of boots that came within 2 days of placing the order, unfortunately the zipper had a defect so I had to return them. Called costumer service Monday, very nice lady, and the sent me a free shipping label. However I wouldn't had been able to track it so paid $12 for shipping just to have peace of mind. Boots were mailed back Tuesday, by Thursday I got a confirmation they had been returned and by Friday the refund showed up on my bank statement. I was concerned about the returning process based on reading other reviews and got positively surprised about how smooth they handled it. I would order from them again and return if I had to.
The prices can't be beat, however today is day 2 and it still shows "processing." I called and spoke to a woman in the Phillipines (oh how I wish we kept jobs in the US)... she tried to tell me that tomorrow was the 2nd business day - when she realized I was no dummy, she said it "should" be delivered tomorrow. I paid for 2 day shipping because I have an formal dinner to go to tomorrow night... after pleading my case and telling her I should get a refund on my shipping charges - she reluctantly agreed. So - will the shoes arrive tomorrow?! Customer service gets an F!
Hi! We're so sorry for your experience! This is not the level of customer service we like to offer. We're sending you a private message to get your information so we can investigate this. Thank you!
Overview
6pm has a rating of 3.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 6pm most frequently mention free shipping, name brand and great deals. 6pm ranks 10th among General Apparel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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We appreciate your continued support and hope the selection will keep you coming back!
6pm.com