1StopBedrooms has a rating of 4.7 stars from 4,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1StopBedrooms most frequently mention customer service, white glove and perfect condition. 1StopBedrooms ranks 1st among Furniture sites.
I can not say enough great things about this company. I nervous about ordering furniture without actually seeing it in person but I couldn't beat the price so I gave it a try. I'm so glad I did. I received daily emails about the status of the order, when it was going to be shipped and when it was going to be delivered. Everyone I spoke to was so professional and helpful. When the furniture was delivered, I realized something was wrong. I called the company ( after hours) and left a voicemail. Within an hour, I received a phone call from Robin who said she would be the one handling the claim. She explained what to do and what the next steps would be. Within a week, the new part was delivered and someone was scheduled to come out and fix it. Robin was amazing at communicating with me when the part was ordered, shipped and delivered. I never had to contact her to get any info. She kept me updated and answered any questions that I had. I'm so impressed with the whole process and can't believe the great customer service I received. It's very rare to get that now a days. I have told all my friends and family about my amazing experience with this company and will definitely be using them again!
First of all great prices! Love the furniture. Delivery process was seamless. And customer service was very professional. I highly recommend!
Dear Brandi,
We're delighted to read your kind words and appreciate your time in leaving us such a positive review.
Your feedback is valuable to us as it helps to reinforce our commitment to providing the best possible experience for our customers. We're thrilled to know that our competitive pricing, quality furniture, and professional customer service resonated with you.
Our team consistently strives to ensure that our customer service is always top-notch, and your comments are a testament to the high standards we set for ourselves.
Thank you once more for your recommendation. It is customers like you who inspire us to maintain our unwavering dedication to excellence in service. We look forward to serving you again in the future!
Warm regards,
Customer Experience Team
The customer service was very good; all my questions were answered and I ordered it over the telephone with no problems.
Dear Kay,
We appreciate your kind words and are thrilled to hear about your positive experience with our customer service team. Your feedback is a testament to the commitment we have in providing exceptional customer service.
At our company, we strive to maintain an unwavering standard of excellence in every interaction. Our dedicated team is always ready to offer comprehensive support and ensure a seamless ordering process, just as you experienced.
Thank you once again for recognizing our commitment to service excellence. We will continue to uphold these high standards, providing a consistently outstanding experience to all our valued customers.
Best Regards,
Customer Experience Team
My sales rep was friendly and worked with me to get an even better deal on my purchase! Will definitely shop 1StopBedroom again!
Dear Antonio,
We are thrilled to hear about your positive experience with us, and we truly appreciate you taking the time to share it. Your feedback helps us to continue delivering the top-tier service that we pride ourselves on.
Our dedicated team always strives to go above and beyond to ensure our customers' satisfaction, and it's wonderful to hear that this commitment was reflected in your interaction with our sales representative.
Thank you again for your kind words and for choosing us for your shopping needs. Our commitment to delivering excellent service remains unwavering, and we look forward to serving you with the same high standards in the future.
Best Regards,
Customer Experience Team
SO happy with the install and product. Love it and definitely recommended! The guys came in and were super respectful and in and out so quick!
Dear Shane,
We appreciate your kind words and are thrilled to hear about your positive experience with us. Your satisfaction is our main goal, and it's wonderful to see it reflected in your review.
Our team is committed to providing exceptional service, maintaining the highest standards in every aspect of our work. We take pride in our professional and respectful approach, ensuring a seamless experience for our valued customers like you.
Your recommendation serves as a testament to our consistent dedication to excellence, and we are grateful for your support. We look forward to continuing to exceed your expectations in the future.
Thank you once again for your glowing review, Shane. It's customers like you who inspire us to strive for greatness every day.
Best Regards,
Customer Experience Team
Was a great simple experience! Excellent price and great service the delivery guys were excellent right on time and super helpful
Dear James,
We truly appreciate you taking the time to share your delightful experience with us. Your positive feedback is a testament to our dedication and commitment.
Thank you for recognizing our service and the effort that our delivery team puts in to ensure a seamless experience for our valued customers. We pride ourselves on maintaining high standards and delivering exceptional service that lives up to your expectations.
The fact that you found our prices excellent and our service great reaffirms the consistent efforts we invest in maintaining the quality of our products and services. We remain committed to providing a seamless experience, from purchase to delivery, to all our customers.
Once again, thank you for your kind words, and we hope to continue exceeding your expectations. Here's to many more great experiences with us!
Best Regards,
Customer Experience Team
Fast service, good communication One box was open on both ends but luckily nothing damaged and I suspect that is a shipping company issue
Dear Melissa,
We appreciate you taking the time to share your positive experience with us. Your engagement truly means a lot to us.
Here at our company, we take immense pride in ensuring that our customers receive top-tier service, with every interaction characterized by speed and effective communication. We are steadfast in our commitment to providing a service that consistently exceeds expectations.
Thank you once again for your glowing review. It's feedback like yours that inspires us to maintain the highest level of service excellence at all times. We look forward to continuing to serve you with the same unwavering quality and efficiency.
Best regards,
Customer Experience Team
We saved hundreds on our new couch. The process of buying and delivery was painless. I would recommend 1 STOP to my friends.
Dear Rodney,
We appreciate you taking the time to share your positive experience with us. Your enthusiastic review means a lot to us.
We strive to ensure that every interaction our customers have is one of ease and satisfaction. It's delightful to hear that we were able to meet your expectations, from the purchasing process right through to delivery.
Our commitment to delivering top-notch service is unwavering and we're thrilled that this has been evident in your experience. We take pride in our ability to provide quality products and services that save our customers both time and money.
Again, thank you for your endorsement. It's heartwarming reviews like yours that drive us to maintain our standard of consistent excellence in service. We look forward to serving you and your friends in the future.
Best regards,
Customer Experience Team
Kobi was professional and courteous. He was very knowledgeable in answering all my questions and made the order process seamless!
Dear Kelly,
We are delighted to hear from you and sincerely appreciate your thoughtful review. Your feedback is invaluable as it helps us continue to deliver the quality service we strive for.
Here at our company, we pride ourselves on maintaining the highest standards in customer service. Our team, including professionals like Kobi, is dedicated to ensuring a smooth and knowledgeable experience for each and every customer. We believe in the power of professionalism, courtesy, and expert knowledge in making every interaction count.
Your comments reaffirm the hard work we put into our service every day. Thank you once again for acknowledging our commitment to excellence. We look forward to serving you again with the same dedication and professionalism that you experienced this time.
Best regards,
Customer Experience Team
Simon was a pleasure to work with. He was very detailed on all questions that I had. Looking forward to my selections I made.
Dear Cynthia,
We sincerely appreciate your thoughtful review. Your feedback is invaluable to us and we are thrilled to hear about your positive experience with Simon.
At our company, we consistently strive to deliver an exceptional level of service. Our dedicated team members, like Simon, work tirelessly to ensure every detail is attended to, and every question is answered to our customer's satisfaction.
Your satisfaction is our utmost priority and we firmly believe in going above and beyond to meet your expectations. We are committed to providing a seamless experience, ensuring every interaction you have with us is as enjoyable as possible.
Thank you again for your glowing review, Cynthia. We look forward to continuously serving you with the high standards of service that we pride ourselves on.
Warm regards,
Customer Experience Team
The quality of the table and chairs was exactly as shown on the website. I will definitely be buying again.
Dear Keith,
We're so pleased to hear that you're happy with your purchase. Your kind words and positive feedback are greatly appreciated.
At our company, we strive to ensure that every product meets the high standards our customers have come to expect from us. Your satisfaction is our top priority, and we're thrilled that the quality of the table and chairs lived up to your expectations.
Thank you for choosing us for your furniture needs, and for taking the time to share your experience. We look forward to continuing to serve you with the same commitment to quality and excellence that you've experienced so far.
Best wishes,
Customer Experience Team
Great shopping experience from purchase to delivery. Will purchase from 1Stop online store again in the future- great selection of furniture.
Dear Elisabeth,
Thank you for taking the time to share your wonderful experience with us. We truly appreciate your support and your decision to choose us for your bedroom furniture needs.
Our commitment to delivering a seamless and enjoyable shopping experience remains our top priority. We continuously strive to meet and exceed our customers' expectations, ensuring they receive the high level of service they deserve.
We're delighted to know that we were able to provide you with a great selection of furniture that meets your needs and tastes. This is exactly the kind of experience we strive for every day.
Again, thank you for your kind words, and we look forward to serving you again in the future, consistently delivering the excellence you've come to expect from us.
Best regards,
Customer Experience Team
Today's experience was truly refreshing and delightful. They were very helpful and even explained things very thoroughly as well.
Dear Charles,
We're thrilled to hear about your recent positive experience with us. Your kind words and the time taken to share your feedback are sincerely appreciated.
Our commitment to providing exceptional service is unwavering, and your review truly encapsulates our team's dedication to this standard. We strive to ensure every interaction is both informative and beneficial, aiming to exceed expectations at every turn.
In conclusion, your experience is a testament to our ongoing pursuit of excellence in service. We look forward to maintaining this level of service consistently, ensuring each of your future experiences with us is as delightful as the one you've described.
Thank you once again for your recognition, Charles.
Best Regards,
Customer Experience Team
Customer service was excellent very nice and helpful. They were able to get my order validated and ready to be shipped quickly
Dear Lori,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you've had a positive experience.
Our team is committed to providing exceptional service, and it's wonderful to hear that you felt the benefits of our dedication. We strive to exceed expectations and ensure all our customers have a seamless and efficient experience, just as you did.
Your kind words reaffirm the high standards we set for ourselves and further motivate us to maintain our commitment to excellence in service. We're thrilled to have been able to serve you and look forward to continuing this tradition of excellence in the future.
Best Regards,
Customer Experience Team
Customer support was easy to contact and very helpful in answering my questions about the product and helping place the order.
Hello Kyle,
Firstly, I'd like to express my sincere gratitude for taking the time to share your experience with us. Your feedback is invaluable and we appreciate your engagement.
Here at our company, we take immense pride in providing the highest level of customer service, ensuring that every interaction is as effortless and informative as you've described. Our dedicated support team is committed to excellence and is always ready to assist with any inquiries or needs you may have.
Your experience is a testament to our unwavering dedication to delivering unparalleled customer service. We are proud of our consistent record of exceeding customer expectations and we will continue to strive for excellence in all that we do.
Thank you once again, Kyle, for acknowledging our efforts. Your satisfaction is our greatest reward.
Best Regards,
Customer Experience Team
My items were perfect and the pricing was perfect, unlike Amazon or wayfair where items are cheap. You get what you pay for.
Dear Melissa,
We are absolutely thrilled to hear from you! Thank you for taking the time to share your positive experience with us.
Your feedback stands as a testament to our unwavering commitment to providing high-quality products at fair prices. We believe in the value of delivering excellence to our customers, ensuring that the items you receive meet your expectations and represent the best possible value.
Our team works tirelessly to uphold these standards consistently, and it's heartening to know that our efforts are making a difference in your shopping experience.
Thank you once again, Melissa, for recognizing our dedication to service excellence. We look forward to serving you again in the future, continually surpassing your expectations with our consistent commitment to quality.
Best Regards,
Customer Experience Team
Resolved my issues and followed through with great service. Love our new Stupendous sectional and we even went back for some wall decor! Amazing place! Five stars all around from customer service to management to delivery!
Dear Customer,
We're thrilled to hear about your positive experience. Your feedback is truly appreciated, and we're grateful you took the time to share it with us.
Our team is committed to providing the highest level of service, consistently meeting and exceeding expectations. We take pride in delivering an unmatched customer experience that is built on trust, reliability, and a genuine passion for what we do.
Your review is a testament to our unwavering dedication to maintaining these high standards. We will continue to strive for excellence, ensuring that every interaction is nothing short of exceptional.
Thank you once again for your kind words and support. We look forward to serving you in the future with the same level of excellence you've come to expect from us.
Best,
Customer Experience Team
I've had a great experience with 1StopBedrooms so far. The representative was very helpful with adding on the protection plan.
Dear Courtney,
We truly appreciate your kind words and the time you've taken to share your positive feedback. Your recognition is the best reward we could ask for.
Our team is dedicated to providing superior customer service, always striving to exceed expectations. We believe in the importance of a seamless shopping experience and we're thrilled to know that our representative was able to assist you effectively with the protection plan.
Your experience serves as a testament to our unwavering commitment to delivering exceptional service. We're delighted to have met your expectations and we look forward to serving you again in the future.
Thank you once again, Courtney, for affirming our dedication to excellence.
With gratitude,
Customer Experience Team
Agent was very helpful and provided excellent service. Thank you. Excited about receiving my new bed.
Dear Nicole,
We appreciate your kind words and are thrilled to hear about your positive experience with our dedicated agent. Your feedback is invaluable to us.
At our company, we take immense pride in setting the gold standard in customer service. Delivering excellence and ensuring that every interaction with our team leaves you feeling satisfied, is at the heart of our commitment to you.
Thank you once more for acknowledging our efforts. We're excited for you to enjoy your new bed, and we look forward to continuing to provide the high-quality service you have come to expect from us.
Rest assured, our consistent dedication to excellence in service is unwavering.
Best regards,
Customer Experience Team
This was a great shopping experience! From ordering, to the call to confirm delivery address and the explanation of the additional warranty. Over all great experience. Also, I LOVE my furniture!
Dear Lindsey,
We're thrilled to hear about your positive experience with us. Your kind words are truly appreciated.
Thank you for taking the time to share your exceptional shopping journey. It's our valued customers like you who make our work so fulfilling.
Here at our company, we hold ourselves to the highest standards of service to ensure that every step of your journey, from ordering to delivery, is seamless and enjoyable. Your satisfaction is always our top priority, and we are committed to providing a world-class experience for all our customers.
It's reviews like yours that serve as a reminder of our consistent dedication to excellence in service. We look forward to continuing to exceed your expectations in the future.
Warm Regards,
Customer Experience Team
Answer: No the worst company ever. Try to charge you extra after order is placed and paid for. Than you can not even cancel they delay until they can charge you extra fees. Horrible all the way around.
Answer: They sent me damaged furniture and 8 months later I'm still getting the runaround! Very unethical company!
Answer: Yes Oli B I would love to know the answer to that as well. They lie through their teeth to keep held your money for nothing. Absolutely insane!
Answer: Wouldn't know since they are blaming all deliveries on Covid-19. I still have not received my items ordered in May. And, they pushed the date of delivery back to August 26th.
Answer: Glad you did your research, I am dealing with a nightmare with them.
Answer: Yes. They are crooked! Stay away! Google Ad says free shipping and no tax. You order it. Everything is great! Then four days later they want shipping and tax money
Answer: Hi Nancy, Sorry it took so long to respond. We estimate 4-6 weeks for delivery, to be safe, but it usually takes 2-4 weeks. This does depend on some factors that can change the delivery window such as if an item is in stock and what warehouse it ships from. If you call and talk to one of our live salesman they can give you a more accurate delivery window. Thank you!
Answer: Good luck, hope you get your stuff. You EVENTUALLY will. But not when promised. Liars
Answer: Yes they try to charge extra shipping cost days after you place order and pay in full.
Dear Brenda,
Firstly, we would like to express our heartfelt gratitude for taking the time to share your experience with us. Your kind words and positive feedback are the fuel that keeps us striving for excellence.
We are steadfast in our commitment to providing the highest level of customer service. Every single member of our team, from those who handle your orders to those who deliver and assemble your furniture, is dedicated to ensuring a seamless and satisfying experience for you.
Your exceptional experience is not an isolated case, but rather a testament to the consistent level of service we aim to deliver. We are thrilled to hear that our dedicated team member, Robin, was able to exemplify our commitment to customer satisfaction.
To hear that you would recommend us to your friends and family is the ultimate compliment. Rest assured that we will continue to work tirelessly to maintain and exceed the high standards we have set, ensuring that every interaction you have with us continues to be amazing.
Thank you once again, Brenda. We look forward to serving you in the future!
With appreciation,
Customer Experience Team