1StopBedrooms has a rating of 4.7 stars from 4,882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1StopBedrooms most frequently mention customer service, white glove and perfect condition. 1StopBedrooms ranks 1st among Furniture sites.
My experience was great! I appreciated the great customer service and their friendliness.
They always have what I'm looking for! Love the Magnolia Manor line.
Dear Customer,
We're delighted to hear that you had a great experience with us. Your feedback is valuable, and we truly appreciate you taking the time to share your thoughts.
Our team is committed to providing an unparalleled level of service that sets the bar in our industry. We pride ourselves on our unwavering standards and dedication to exceed our customers' expectations.
Thank you once again, for your recognition. It's reviews like yours that affirm our consistent pursuit of excellence in service, ensuring every interaction is a positive one. We look forward to continually serving you with the same high standards you've come to expect from us.
Warm Regards,
Customer Experience Team
From November 29 2024 to January 15,2025 I have not received my furniture order and receive excuse after excuse. I have been told to just wait, they are coming, look at the pictures we sent you, isn't that your ring camera, you didn't open the door. (Not my ring camera. Not my door). While I sat watching the gps tracking app show them on the street but never stopping here. Now the dispatch has blocked my number.
Today again no delivery after being given less than 24 hours notice for delivery again.
The delivery company says reschedule and ask for a refund.
The first authorized charge was on December 23rd.
All I'm getting is sorry and thanks for your patience. Would you like to reschedule. I took off work again and am not being refunded the full delivery fees and all of my money! A unauthorized charge on the 13th from 1stopbedrooms just showed up on my card.
This is a scam!
This is not my first experience with this company. They have all been wonderful, but this one was exceptionally wonderful because I had Shawn helping me place my order and answering all my questions about the timing of the order being delivered, what I needed beyond what was on the website and what items were in stock. Without Sean I would have left out some really important accessories. Thank you for a wonderful experience and I'm looking forward to continue to work with this company and Sean. All the items have always been delivered with the utmost care and quality, exceptionally good prices too!
Dear Lisa,
We're truly glad to hear from you. Your words, although succinct, mean a lot to us. We are thankful for your engagement and for taking the time to share your thoughts.
Here at our company, we pride ourselves on our unwavering commitment to delivering high-quality service. Each day, we strive to exceed customer expectations, and your feedback serves as an affirmation of the standards we uphold.
In conclusion, we believe in the power of consistent excellence and we're thrilled that you've experienced it firsthand. Our team will continue to work diligently in maintaining our high standards to ensure each customer encounter is as positive as yours.
Thank you once again for your review.
Best regards.
Customer Experience Team
I had a great experience ordering my sectional. Super easy. Simon was a pleasure to deal with. It is rare to find exceptional customer service.
I love the bed set. The wood looks strong and I love the color.
Dear Troy,
We truly appreciate your positive feedback! It's always a pleasure to hear from our satisfied customers.
Your appreciation fuels our commitment to maintaining our high standards in customer service. We strive to provide not only top-quality products but also a seamless experience for all our customers.
We're honored that you chose us for your bed set purchase. Your satisfaction is a testament to our ongoing dedication to excellence in service.
Thank you again for your endorsement, Troy. We look forward to serving you again in the future with the same level of quality and excellence you've come to expect from us.
Best regards,
Customer Experience Team
Shipped on time. Product was beautiful. Thank you will shop again very soon
Dear Kenny,
We're delighted to hear from you and appreciate the time you've taken to share your positive experience. It's our pleasure to provide you with the service that meets your expectations.
Our unwavering commitment is to ensure our customers experience the highest level of satisfaction, from the moment they browse our products to the time it arrives at their doorstep. Your feedback is a testament to our dedication to quality service and exceptional products.
We're incredibly proud of our consistent record of delivering excellent customer service, and your review further motivates us to maintain these high standards. We're excited to serve you again soon and continue providing you with the beautiful products you love.
Best Regards,
Customer Experience Team
Online site was great…easy to navigate. Straightforward pricing.
Dear Customer,
We're delighted to hear that you had a great experience with us. Your feedback is valuable, and we truly appreciate you taking the time to share your thoughts.
Our team is committed to providing an unparalleled level of service that sets the bar in our industry. We pride ourselves on our unwavering standards and dedication to exceed our customers' expectations.
Thank you once again, for your recognition. It's reviews like yours that affirm our consistent pursuit of excellence in service, ensuring every interaction is a positive one. We look forward to continually serving you with the same high standards you've come to expect from us.
Warm Regards,
Customer Experience Team
Well I loved the fact that I didn't have to talk to a robot and Kobi was very helpful and willing to help me with my outclass. Very professional and helpful.
Very prompt and professional. I would recommend them anytime any day of the year
Dear Geraldine,
We appreciate your wonderful review and are grateful for your engagement with us.
Thank you for sharing your positive experience. Your satisfaction is our top priority and we're committed to maintaining the high standards of service you've experienced. We take great pride in our professional and prompt customer service, and it's always encouraging to hear when we've made a positive impression.
We believe that our consistent dedication to excellence in service sets us apart. Once again, thank you for your recommendation, and we look forward to serving you any day of the year. Your kind words inspire us to continue striving for excellence.
Best Wishes,
Customer Experience Team
Great customer service! They help get everything ordered correctly and confirm it before sending.
Dear Customer,
We're delighted to hear that you had a great experience with us. Your feedback is valuable, and we truly appreciate you taking the time to share your thoughts.
Our team is committed to providing an unparalleled level of service that sets the bar in our industry. We pride ourselves on our unwavering standards and dedication to exceed our customers' expectations.
Thank you once again, for your recognition. It's reviews like yours that affirm our consistent pursuit of excellence in service, ensuring every interaction is a positive one. We look forward to continually serving you with the same high standards you've come to expect from us.
Warm Regards,
Customer Experience Team
Great experience. Problem solved very quickly. Thank you so much.
Dear Customer,
We're delighted to hear that you had a great experience with us. Your feedback is valuable, and we truly appreciate you taking the time to share your thoughts.
Our team is committed to providing an unparalleled level of service that sets the bar in our industry. We pride ourselves on our unwavering standards and dedication to exceed our customers' expectations.
Thank you once again, for your recognition. It's reviews like yours that affirm our consistent pursuit of excellence in service, ensuring every interaction is a positive one. We look forward to continually serving you with the same high standards you've come to expect from us.
Warm Regards,
Customer Experience Team
Super easy and quick and I love getting my
Furniture from here!
Dear Carly,
We're thrilled to hear from you and appreciate your generous feedback! Your kind words make our day and inspire us to continue to strive for excellence.
Our team is unwavering in our commitment to providing a seamless and expedited experience for our patrons. We're proud to maintain the high standards that our customers have come to expect from us.
We look forward to continuing to exceed your expectations with our consistent dedication to service excellence. Thank you once again for sharing your positive experience!
Best regards,
Customer Experience Team
Quick and helpful service, was initially told my couch was backordered but is arriving this week, very happy so far!
Professional,very informational, easy to talk to. Knowledgeable of product
Dear Customer,
We're delighted to hear that you had a great experience with us. Your feedback is valuable, and we truly appreciate you taking the time to share your thoughts.
Our team is committed to providing an unparalleled level of service that sets the bar in our industry. We pride ourselves on our unwavering standards and dedication to exceed our customers' expectations.
Thank you once again, for your recognition. It's reviews like yours that affirm our consistent pursuit of excellence in service, ensuring every interaction is a positive one. We look forward to continually serving you with the same high standards you've come to expect from us.
Warm Regards,
Customer Experience Team
Love the couch, delivery went smooth, I would purchase from them again.
Dear Kayla,
Thank you for taking the time to share your positive experience with us. Your engagement with our brand is truly appreciated.
We're pleased to hear that you're enjoying your new couch and that your delivery experience was seamless. At our company, we relentlessly strive to ensure the highest quality of customer service, making sure every interaction is as smooth and enjoyable as your experience was.
Your satisfaction is our utmost priority, and we're glad that we were able to deliver it effectively. We look forward to continuing to provide you with the exceptional service that you've come to expect from us.
Thank you once again for your kind words and for choosing us for your furniture needs. We're thrilled to have earned your trust and we can't wait to serve you again in the future.
Best regards,
Customer Experience Team
Great customer service
They call back immediately
I'd recommend them for anyone even if on a budget
Dear Antoine,
We're thrilled to hear about your positive experience with us. Your feedback is greatly appreciated and we're delighted you took the time to share it.
At the heart of our commitment is a steadfast dedication to providing excellent customer service. Your satisfaction is our top priority, and it is heartening to hear that our efforts to promptly respond to your needs and provide cost-effective solutions have resonated with you.
We will continue to uphold the high service standards you've come to expect from us. Our team is relentlessly committed to ensuring every interaction meets and exceeds our customers' expectations.
Thank you once again, Antoine. We look forward to consistently delivering excellence in our service to you and all our valued customers.
Warm regards,
Customer Experience Team
Excellent communication and customer service throughout.
Dear Customer,
We're delighted to hear that you had a great experience with us. Your feedback is valuable, and we truly appreciate you taking the time to share your thoughts.
Our team is committed to providing an unparalleled level of service that sets the bar in our industry. We pride ourselves on our unwavering standards and dedication to exceed our customers' expectations.
Thank you once again, for your recognition. It's reviews like yours that affirm our consistent pursuit of excellence in service, ensuring every interaction is a positive one. We look forward to continually serving you with the same high standards you've come to expect from us.
Warm Regards,
Customer Experience Team
Was not sure what to expect when ordering from 1stopbedrooms, but based on the reviews we went with it! They have been super professional, responsive, and friendly! Can't wait to get our delivery next :) thank you!
Dear Amanda,
We truly appreciate you taking the time to share your experience with us. Your engagement with our service is highly valued.
We strive to ensure every interaction leaves our customers feeling well-supported and valued, as our dedication to professionalism, responsiveness, and friendliness is unwavering. Your satisfaction is, and will always be, our top priority.
We would like to thank you once again for acknowledging our commitment to excellence. We are proud to uphold the highest standards in customer service, and your feedback motivates us to continue in this endeavor.
Warm Regards,
Customer Experience Team
The representative I worked with, Azure F., was exceptional. His help started with a conversation when I called in, and turned into a great email exchange keeping me updated on the status of my shipment. He was even willing and able to help me make an address change that would have delayed my product. He made the experience frictionless. I love it
Dear Erin,
We're delighted to read your review, and thank you for taking the time to share your positive experience with us.
Your feedback serves as a testament to the high standards of customer service we tirelessly strive for. Our representatives, like Azure F., are indeed committed to delivering exceptional service, ensuring that every interaction is as seamless as possible.
We pride ourselves on consistently providing an unparalleled customer experience, and it's always a pleasure to hear when we've achieved that. Thank you once again for your endorsement of our unwavering commitment to excellence.
Kind Regards,
Customer Experience Team
Answer: No the worst company ever. Try to charge you extra after order is placed and paid for. Than you can not even cancel they delay until they can charge you extra fees. Horrible all the way around.
Answer: They sent me damaged furniture and 8 months later I'm still getting the runaround! Very unethical company!
Answer: Yes Oli B I would love to know the answer to that as well. They lie through their teeth to keep held your money for nothing. Absolutely insane!
Answer: Wouldn't know since they are blaming all deliveries on Covid-19. I still have not received my items ordered in May. And, they pushed the date of delivery back to August 26th.
Answer: Glad you did your research, I am dealing with a nightmare with them.
Answer: Yes. They are crooked! Stay away! Google Ad says free shipping and no tax. You order it. Everything is great! Then four days later they want shipping and tax money
Answer: Hi Nancy, Sorry it took so long to respond. We estimate 4-6 weeks for delivery, to be safe, but it usually takes 2-4 weeks. This does depend on some factors that can change the delivery window such as if an item is in stock and what warehouse it ships from. If you call and talk to one of our live salesman they can give you a more accurate delivery window. Thank you!
Answer: Good luck, hope you get your stuff. You EVENTUALLY will. But not when promised. Liars
Answer: Yes they try to charge extra shipping cost days after you place order and pay in full.
Dear Customer,
We're delighted to hear that you had a great experience with us. Your feedback is valuable, and we truly appreciate you taking the time to share your thoughts.
Our team is committed to providing an unparalleled level of service that sets the bar in our industry. We pride ourselves on our unwavering standards and dedication to exceed our customers' expectations.
Thank you once again, for your recognition. It's reviews like yours that affirm our consistent pursuit of excellence in service, ensuring every interaction is a positive one. We look forward to continually serving you with the same high standards you've come to expect from us.
Warm Regards,
Customer Experience Team