Overview
1stDibs has a rating of 4.4 stars from 996 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1stDibs most frequently mention free shipping, high quality and quick response. 1stDibs ranks 29th among Home Decor sites.
I ordered a ring advertised as 14K gold with a hallmark and "excellent craftsmanship." What I received looked and felt cheap: no visible hallmark, dull and uneven finish, and sharp, unfinished prongs that could damage clothing. The ring resembled costume jewelry, not a $588 luxury piece. The seller was dismissive, replying "Is your complain about prongs?" and even referenced diamond certificates on an amethyst ring. Completely unprofessional. The item arrived 11 days late, and I was traveling. I reported the issue 12 days after delivery, and 1stDibs refused to help—hiding behind their 7-day policy, despite clear misrepresentation and delayed shipping. They also asked me to pay for a third-party lab report or cover international return costs, including customs and a 22% tax loss on the seller's side. For a "luxury platform," the lack of accountability was shocking. This was a complete waste of money. I'll never shop with 1stDibs again.
4 times I have "purchased" items only to be told anywhere from 4 days to 3 weeks. My items had been sold and I would be getting a refund. If you charge my cc then you have sold the item. Not providing it is fraud and breech of contract. Doesn't matter if you credit my the charge or not. That was not what I agreed to.
This system is far too sophisticated for old country people and non-New Yorkers. I give you five stars for the idea, the workability of your system and the brilliant laywer[s] who drew your contract. But I thought two stars would get you to "hear" me.
Impossible to get help. Sent numerous emails; chatted via their app; telephoned in... nothing works. I can add inventory, I can see inventory, I can pay $ and feature items, but all items in inventory display as unavailable and no one can see the items. They say my account is closed, but I can log in and do everything as I have been over the past few months, but nothing is displayed to customers. I DID NOT REQUEST TO CLOSE IT; IT SEEMS THAT I HAVE NOT HAD ANY VIEWS OF ITEMS FOR MAYBE ABOUT 10 DAYS; NOT SURE WHAT HAPPENED, HOW IT HAPPENED, BUT I HAVENT MADE ANY PROGRESS WITH THEM OVER THE PAST 9 DAYS OR REACHING OUT. They tell me, twice, they are sending a link to set up a call, but no link is received. They have verified that my email is correct. No emails are in Spam/Junk folder. And NOW, it is the weekend AGAIN, and they don't work on the weekends. I wanted to liquidate and put items on sale and Im stuck. Their support team and customer service is TOTALLY USELESS.
The seller was amazing, was kind enough to hold the piece until I got my reupholstry company sorted out to give them the proper address. Was very helpful with all my questions. Highly recomend.
This seller was so helpful and responsive and worked very hard to give the best shipping and overall price. Very happy with whole process!
Great selection and quality of items. Easy to communicate with sellers and excellent customer service from the sellers. I am highly satisfied with all of my purchases!
This is my first purchase on this site. So far so great! Quick responses have made this process easy.
I absolutely love this site. What a great collection of amazing things. Geez, wish I was rich….
My shopping experience has been great. Asked a few question and received immediate responses. Absolutely amazing products here, the sellers certainly eager to get you what you - a definite win-win
This is a very awkward site: sign-up not where it should be, not clear how to move to basket, basket slow to show resulting in uncertainty.
First time buyer. Experience has been pretty good thank you. Iain
I have found First Dibs to be a reliable source for quality furnishings and continue to shop with them.
I am trying to take the tax away... I was on a chat and no one came on
The seller was very prompt in all my questions and replies... Great to work with...
Lovely items and my dealings with the sellers has been great!
Found some great art & great sellers here. Happy to have given 1stDibs a try :)
Great place to shop. Will return and do more of the same at a later date.
Very easy to leave a quick review in a timely fashion. Highly recommend
Excellent and expert assistance;good despatch and helpful progress reports
I am fairly new to 1stDibs and I'm soooo glad I discovered this site. It's truly amazing if you love beautiful merchandise of any kind. It's fabulous to shop on 1stDibs site.!
Exquisite example from the Couture. Too wonderful for words! Merci
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- New York, NY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members